Emirates Airlines
4.1
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COMPLAINTS

Emirates Airlines Complaints & Reviews

A
ambreen123
from Mumbai, Maharashtra
Feb 9, 2023
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Baggage left inside aircraft

Address:Emirates airlines
Website:www.emirates.com

I left my black colour thick paper bag inside the aircraft while getting down. I had kept the bag below my seat E58A. After getting down and when I was going for immigration clearance i immediately realised that I left my bag and went back immediately. But the airlines staff did not allow me to go inside the aircraft and also did not co-operate in seeing the CCTV footage or either helping me in getting back my left baggage. After running...
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Ritesh Khattri
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damaged cabin bag due to mishandling

Address:New Delhi, Delhi, 110063
Website:www.emirates.com/in/english

Date of damage: 2nd july, 17
Airlines: emirates (Delhi-dubai-riyadh)
Description: damaged checked in cabin bag
Complaint reference: ruhek16463
Booking reference: mvqe43
Desirable resolution: replace damaged bag with same new condition bag or refund full cost of bag.

Initially emirates did not allow me to take my cabin bag along with laptop with an excuse that policy is changed. Later they...
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surineni
from Hyderabad, Telangana
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Air transport

Website:www.emirates.com

My daughter ms. Kruthika surineni, had confirmed reservation on 04/august/2016 (Pnr: l7ib7s) for the following sectors (Copy of ticket attached)
Hyderabad-dubai : ek 525
Dubai-seattle : ek 229 and
Seattle-phoenix : as 622
She was travelling first time to the usa for higher studies phoenix (Arizona state university), a new continent and place.
On 4/aug/2016 she checked in at 0400 hrs (Ist) at hyderabad airport...
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A
Arupjyoti Rai Baruah
from New Delhi, Delhi
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Refund of cancelled ticket

Address:New Delhi, Delhi

I would like to bring in to your kind notice, the grievances I have against Emirates airlines. I have cancelled a ticket in December 1st week ( the details being mentioned below) . I have been told that it has been refunded since last 1 and half month by their call centre without any further information. I have repeatedly asked when it was refunded, where was it refunded, how much was refunded and bank transfer details on the refund. As my...
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D
debarshidas
from Kharadi, Maharashtra
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False Offer Letter (Emirates)

Address:Howrah, West Bengal

Dear Concerned Team,

I met a person called Rahul Chaturvedi and he is from Howrah, Kolkata. He confidently says that he is working with Emirates in the Cargo Handling department at the Dum Dum Airport. He gave me an impression that he has good relation with the Asst. Airport Manager, (Karan Malhotra) and can post me in the same department. Rahul is a Fraud and his email address is: rahul.[protected]@yahoo.com. Upon his request,...
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R
ravilee
from Mumbai, Maharashtra
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DAMAGED TV

Address:Mumbai Suburban, Maharashtra

Dear Sir,

I am Ravi Sharma (NRI) residing at flat-3, plot-134, shere Punjab society, Andheri East -Mumbai 93, I travelled on13th January 2013 from Dubai to Mumbai by Emirates flight EK-0500. I reported damage to my Samsung TV - 32" - SERIES -6- 6200 screen valued at 2399 AED on arrival. i saw a big hole on the shrink wrap which was through the TV box. On receipt of the baggage from the belt I took it to the Emirates ground...
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B
babymama
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cabin crew father hiding from his responsibilities

The father of my 6 months son joined emirates airlines on august of 2010 as a cabin crew.The last talk we had is last dec 23,2010 15 days after i gave birth to our son after that he didnt call and been hiding from my calls until now. Im only after my sons right eventhough were not married he still the father..im only asking him to help me in raising our son and help me with the expenses. He know that i loose my job as a cabin crew because...
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V
vgkumar
from Hyderabad, Telangana
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Delayed Baggage Compensation

Address:Hyderabad, Andhra Pradesh

I travelled from NewYork to Dubai and Dubai to Hyderabad from Emirates Airlines on 31st Mar 2011 by EK 202 and EK 526 flights. When i landed in Hyderabad on 02nd Apr 2011, I found that my Baggage didn't arrive at all. I had checked in 5 bags and none of them arrived. After contacting the Emirates lost bag counter, I registered a complaint. On the same night i received a call from the Airlines and they conveyed that my baggage has arrived...
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SURAJ MANGTANI
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Baggage lost

Address:Mumbai City, Maharashtra

Attn: Manager

Dear Sir/Madam,

This is with reference to the above captioned subject claim for Baggage which went missing on 19th Feb,2010,all details and claim documents have been submitted to your EK office on time.

We fail to understand what is keeping Emirates waiting from settling the claim to a passenger who landed in Dubai in an early morning flight with all his personal care and clothes/imp...
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E
Emirates- Missing items from Baggage
from Kollegal, Karnataka
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Missing itme from My Baggege

Hi Emirates Staff,

I found missing my portable hardisk from my Baggage, travelled from SFO to bangalore VIA Dubai. I realised that this items is missing from my Luggage only today, as its very small in size. ref: I62TW

Name : krishna mohan Thai
My Travel details are Below:
Flight detail: Flight Number #226. Dated 18/01/10, reached Bangalore via Dubai( Dubai to Bangalore flight #564 on 20/01/10....
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A
Aruna
from Pune, Maharashtra
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Appointment letter

I have seen 25 complaints already been noted here against Emirates Airlines. My hunband also received job appointment letter from Heey Consultant, UK for the post of GM(Admn.) at Emirates Airlines, UK. Pl. do the needful

Aruna
[protected]...
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M
Manpreet Singh
from Mumbai, Maharashtra
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Fake Emails on Job

G'Day Sir/Madam,
Few days back i recieved an email from Emirates Airlines regarding the Opportunity as a Telecom Engineer & was written that screening will be totally based on the Qualification/CV.
Recieved an email today with an attachment of Employment letter. Though i am sure that this a fraud email since i have seen lots of complaints from other people.
Request you to please confirm !!!

Regards,br...
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dinesh kumar jangir
from Jaipur, Rajasthan
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Employment offer

Dear Sir,

I have received one email so i want to check whether it is fake or not.

please see below offer letter or email


HEAD OFFICE
Emirates Airline Group
Terminal 8 Departures Hall
Manchester Airport
Post code M90 4QX, UK.
Phone: +[protected]
Website: www.flyemiratesairline.com
Email: [protected]@flyemiratesairline.com
[protected]@flyemiratesairline.combr...
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Vivek Srivastava
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Misbehave with Passenger

Hi,

Last month, I took flight from New Delhi to London via Dubai. While coming on Dubai-London flight, I was given "Hindu Meal" as per my choice. when I was eating then I realised, there was fish. For me, its not an issue of eating fish or any non-veg, but I thought I should put words to the crew.

The person, who claimed himself as team-lead in crew, became so furious after hearing complaint from...
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Sudarshan Jeyapaul
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Missing Luggage

I travelled from Luanda (Angola) via Tag Airlines DT 550 on 15 th May 2009 to Dubai and then from Dubai to Delhi by Emirates EK 516 on 16th May 2009.

When I boarded at Dubai I asked the Ground Staff if my Luggage have been Identified and they replied yes.

When I reached Delhi I could not find my luggage and registerd a complaint to Emirates Ground Staff.

As I had a Local Connecting Flight to Trivandrum...
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A
asmi13
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Poor Service & No customer centricity

Hi,

I was traveling from London to Delhi on 15th August 2009. I was along with my wife who is 7 months pregnant. We boarded into flight at 4:00 PM and Flight was scheduled to depart at 5 Pm which eventually took off at 6 PM. After 7:30 PM the first meal came in. And approx at 8:15 when Dinner was served after a long wait, to our utter surprise we were being told a steward that there are no Veg food available in the Flight...
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Moiz Sitabkhan
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delayed for 23 Hours

Emirates airline 503 - Mumbai to Dubai was delayed for 23 hours on 4th July 2009. At first the Ground staff announced that due to bad weather, the Plane has be routed to another city and will be delayed for 3 hours. The scheduled departure was shifted from 19:00 to 22:00 and all passengers were pushed from one gate to another on the airport. Emirates served dinner and but kept on promising that the flight will leave in the next one hour....
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Vanraj Shah
from Ahmedabad, Gujarat
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

missing valuables from baggage

While coming back from USA we had four checked in baggage, out opf which in one bag there were few ornaments
which we had taken to USA to attend few functions in marriage ceremoney.

On arrival at Ahmedabad Airport on 30th May we were told that one bag is missing and you will receive the
same within two days. After three days we were informed that the bag is missing and they are trying to
locate the same.br...
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Olimpia Lungu
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Overcharging

Dear Sirs,

On 06.02.2009 I had a flight from Bangalore to Sofia thru Dubai and Athens. From Bangalore to Dubai, I had flight EK 569 and from Dubai to Athens I had the flight EK 105. At the check in in Bangalore, I was told I have a large extra lagguage and I have to throw some of my things and also to pay 650 euro for the extra 20 kg of personal belongings. As I was at the end of my journey in India, I was left only with 200...
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VISHAL ARORA
from Amritsar, Punjab
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

DELAYED BAGGAGE

I HAVE TRAVELD TO ZURIH WITH MY FAMILY FOR THREE DAYS HOLIDAY VACATION. THE AIRLINE HAVE DELAYED OUR BAGGAGE FOR ABOUT TWO DAYS. THEY GIVE US COMPANSATION FOR ONLY 170 SWISS FRANKS. THEY SPOILED OUR VACATION AND EVEN I HAVE TO CANCEL MY TOUR TO OTHER PLACES. 170 FRANKS ARE NOT ENOUGH IN CITY LIKE ZURICH. HOW CAN YOU HELP ME FOR THIS ISSUE....
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Puneet Misra
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

baggage damage and misbehaviour

My bag was damaged during flight from Dubai to delhi on Nov 1, 2008. When at the Delhi airport I contacted them, they were not ready to listen; I was harassed and misbehaved by one Mr Raja Tripathi. When I asked him to give form to file complaint, he denied and said go wherever you want to and do whatsoever you can. He also used abusive words for Indians, saying that Indian passengers are like that only and need this treatment, listening...
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Rajesh Kumar
from Mumbai, Maharashtra
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Missing Valuable Items from Luggage.

Dear Sir/Madam,
With reference to EZ7MT2; I, Rajesh Kumar, alongwith my parents Dr. Ram Chand and Mrs. Harbhajan Kumari had boarded the return flight EK00400 from Birmingham to Delhi via Dubai on October 14, 2008 at 2:15 p.m. Our three handbags were safely with us.
But, while on boarding at Dubai Airport for the flight number EK0510 at around 4.00 a.m.; one Emirates official who told his name as Mohammed, aged around 26 years,...
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sanjeev
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baggage loss

1. FILE REF OF COMPLAINT REGISTERED AT TERMINAL AIRPORT (STOCKHOLM) WITH SAS : ARN SK 90629 ON 17 MAY 08.

2. SELF AND SPOUSE (ANITA ANAND) TRAVELLED FROM WINDHOEK (NAMIBIA) TILL JO'BURG BY SOUTH AFRICAN AIRWAYS THEREAFTER FROM JO'BURG TO DUBAI (EK 045) ON 17 MAY 08 AND DUBAI TO FRANKFURT BY EMIRATES (EK 0674) ON 17 MAY 08 AND THEREAFTER TO STOCKHOLM BY SAS (SK0674) ON 17 MAY 08. ALL THE BAGGAGE WAS BOOKED BY SOUTH...
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biswa bisruta kar
from Bhubaneshwar, Odisha
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inquiry

dear sir/madam
i biswa bisruta kar received an appointment letter as legal officer from emirates airways.they told me to submitt my passport and visa.i want to know whether it is genuine or fake
with regards
biswa bisruta kar
mail [protected]@yahoo.co.in...
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babina kandhari
from Hyderabad, Telangana
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

customer care

I need to report this harrowing experience I had with Emirates and complain about their ground staff and especially their supervisor at Heathrow terminal 3, London:
I flew from London to Hyderabad on 25th of June 2008 on emirates flight EK 0002. I was returning from my holiday in the US and had made a stopover at London.
Since I had an extra bag, I had contacted the Emirates office in London 2 days before my flight and had...
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Ahmer
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Discriminatory Onboard and ground services

Quality of Emirates is all a MYTH. Emirates is one of the BEST of WORST airlines of the world.
Traveling with kids and the treatment and service were of the type of service you expect behind a MacDonald's counter. No care or concern for any of my requests. Kids next to my seat in the economy class were treated as business class. Upon my asking, the BUSBOY's (based on my experiences and the cheap level of service, this...
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S Chakraborty
from Kolkata, West Bengal
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Lost luggage on transit

Hi,
I have boarded Emirates Airlines Flight on 16th April 08 From Newcastle to Kolkata Via Dubai. On arrival Kolkata I came to know that my luggage was lost on transit. On 18th April 08 I was informed that My luggage has reached Kolkata. Some one told me to send a FAX to allow costume inspection. I have done it imeadeatly.
But until now I have not received my luggage.Moreover the officials in Kokata has given me an incomplete...
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K.MOHAMMED ASIF
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

CHEATING

Dear Sir,
i got a ticket from newly opened Emirates Agency in Ajman on 3rdNOvember 2007 to travel on 29Nov2007.i paid the money to the person who is issueing the tickets his name being MANZOUR after taking the money he gave me the tickets for me & my wife.
i went to Emirates agency again to postpone my ticket on 27th November & i came to to know the ticket is suspended &the staff there told me that...
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