Emirates Airlines Complaints & Reviews

I left my black colour thick paper bag inside the aircraft while getting down. I had kept the bag below my seat E58A. After getting down and when I was going for immigration clearance i immediately realised that I left my bag and went back immediately. But the airlines staff did not allow me to go inside the aircraft and also did not co-operate in seeing the CCTV footage or either helping me in getting back my left baggage. After running from pillar to post for more than 4 hours i lodge complaint at the KIAL airport and went back home calling Emirates helpline for helping me get back my left baggage.
The bag was black colour paper thick bag with a golden lining and "J" letter on it. The bag had samsung galaxy A23 ultra mobile phone and samsung airpods and apple airpods. The bag had also the original bill in my name " Mohamed Hafeez. The phone was wrapped in a brown paper and kept inside blue and white Max plastic bag.

Date of damage: 2nd july, 17
Airlines: emirates (Delhi-dubai-riyadh)
Description: damaged checked in cabin bag
Complaint reference: ruhek16463
Booking reference: mvqe43
Desirable resolution: replace damaged bag with same new condition bag or refund full cost of bag.

Initially emirates did not allow me to take my cabin bag along with laptop with an excuse that policy is changed. Later they allowed cabin bag to check in. Second incident happened when i was not served vegetarian food from dubai to riyadh with an excuse that vegetarian food is not available. Lastly crossed the limits when i received my cabin bag damaged without samsonite tsa lock along with zipper misplaced. And the zip was damaged from one corner leaving it useless. Since once bag is opened it can't be closed.
I lodged complaint at riyadh airport and chasing with emirates, riyadh & dubai continuously from last 2 months. But it seems negligence in closing the case.

After 45 days follow up airlines, customer affair is not ready to pay more than inr9440 out of cost of inr12000. Whereas current market price of same model is now inr13000. They initially offered to get damaged bag repaired since it's under warranty. But i am least interested to use repaired bag. Their negligence behaviour has irritated me & i am going to travel back to india in next 2 days without any resolution.

All i need is same model bag in same condition in which it was checked in at delhi airport. Else refund of full cost even with compensation for all sorts of inconvenience.

Now, customer affairs is not even replying on mails & their contact no. Of dubai is on voice mail.
Attaching few mails out of 2 months conversation with complaint slip & photograph of damaged zip of bag.

Kindly help to resolve this issue asap

Thanks in advance
Ritesh khattri
[protected]@yahoo.com
+[protected]Saudi arabia)
+[protected]India)

My daughter ms. Kruthika surineni, had confirmed reservation on 04/august/2016 (Pnr: l7ib7s) for the following sectors (Copy of ticket attached)
Hyderabad-dubai : ek 525
Dubai-seattle : ek 229 and
Seattle-phoenix : as 622
She was travelling first time to the usa for higher studies phoenix (Arizona state university), a new continent and place.
On 4/aug/2016 she checked in at 0400 hrs (Ist) at hyderabad airport and checked in with 3 bags with sequence nos. Ek 390634, ek 390635 and ek 390636.
Ek 525 took off at 0840hrs (Ist) with 4 hours delay and landed in dubai at 1019hrs (Dubai time)
The connecting ek 229 took off without kruthika surineni.
Kruthika was asked to wait at the transfer / rescheduling desk in dubai airport from 1030 hrs (Dubai time) on 04/august/2016 for 24hours until the next flight was arranged to take off at 0935hrs (Dubai time) on 05/aug/2016
Emirates air lines did not provide any accommodation to the passenger for all the 24 hours. This definitely does not speak well of the world’s best airline company.
The young girl was put at distress having no spare dress to change and place to relax.
This 24-hour waiting without room to rest or relax, was followed by a 14hour non-stop flight from dubai to seattle.
With all the delays and rescheduling of flights, the passenger reached phoenix on 6/aug/2016 at 1140hrs (Ist) without the three checked in bags (Sequence nos. Ek 390634/635/636 copies attached).
Total time taken from hyderabad to phoenix is 45 hours and 40 minutes
2 of the 3 bags (Nos. Ek 390634 / 635) were delivered to the passenger on 09/aug/2016 at 2230hrs (Ist). So the passenger had no additional clothing or personal hygiene items for almost 5 days.
The third bag is yet to be traced and delivered.
The emirates has caused utmost hardship and inconvenience to a young student passenger.
The remote location of the university campus without her baggage has added to her agony which has affected health too.
May i insist on the world’s no.1 rated emirates airline company to compensate for the agony which the lady is still undergoing at the new place in the usa on first landing without personal clothing and effects for over 6days, in addition to the refund of the fare

I would like to bring in to your kind notice, the grievances I have against Emirates airlines. I have cancelled a ticket in December 1st week ( the details being mentioned below) . I have been told that it has been refunded since last 1 and half month by their call centre without any further information. I have repeatedly asked when it was refunded, where was it refunded, how much was refunded and bank transfer details on the refund. As my bank has not credited the amount, it must mean that there is some issues in between. For your reference, I am providing the transaction details: 1. The original ticket was booked on 31st October 2013 through my Citibank credit card numbering XXXX XXXX XXXX 3665. The amount deducted was Rs. 50038/- . The booking was for 16th December travelling from Delhi to Vienna and return on 19th December. The booking reference is NHXKDW and ticket number : 176 [protected]. 2. Subsequently, I changed the dates, so as to travel on 14th December travelling from Delhi to Vienna and return on 19th December. The booking reference is NHXKDW and ticket number: 176 [protected]. The amount for change was Rs. 4985.00/ and was paid through my ICICI Debit card ending with 3072. 3. Since I changed my travel plan, I cancelled my ticket online and a confirmation was received on 7th December 2013. 4. My ICICI bank account shows a credit of Rs. 70.23/-, which indicates that the refund for changed itinerary was made. It is very apparent that the main ticket which was purchased through my Citibank credit card is not yet refunded. Repeated phone-calls and emails has not resulted any information sharing.

Dear Concerned Team,

I met a person called Rahul Chaturvedi and he is from Howrah, Kolkata. He confidently says that he is working with Emirates in the Cargo Handling department at the Dum Dum Airport. He gave me an impression that he has good relation with the Asst. Airport Manager, (Karan Malhotra) and can post me in the same department. Rahul is a Fraud and his email address is: rahul.[protected]@yahoo.com. Upon his request,...

Dear Sir,

I am Ravi Sharma (NRI) residing at flat-3, plot-134, shere Punjab society, Andheri East -Mumbai 93, I travelled on13th January 2013 from Dubai to Mumbai by Emirates flight EK-0500. I reported damage to my Samsung TV - 32" - SERIES -6- 6200 screen valued at 2399 AED on arrival. i saw a big hole on the shrink wrap which was through the TV box. On receipt of the baggage from the belt I took it to the Emirates ground staff. In front of Mr. Vaibhav Wadke & Ms. Tripti (GROUND STAFF PRESENT AT THE TIME) I cut it open & found the screen was smashed.There was no complain book & I was asked by Air India official & Mr. Jamshed Khan (whose ID is attached for your reference)To submit a handwritten complain to Emirates. For which I received a call from Emirates – Mumbai who gave me the complaint reference number .After reaching home when I opened my coffee table I found the same type of damage to its surface. however after 2 attempts my complain has been rejected by Mr. Eddie Jaggi Emirates Airport services Manager- Mumbai. I would request your help in this regard to take up this matter with the Emirates Airlines. My contact details are as per below.
Note - this damage is by external force.
Ravi Sharma
[protected]

The father of my 6 months son joined emirates airlines on august of 2010 as a cabin crew.The last talk we had is last dec 23,2010 15 days after i gave birth to our son after that he didnt call and been hiding from my calls until now. Im only after my sons right eventhough were not married he still the father..im only asking him to help me in raising our son and help me with the expenses. He know that i loose my job as a cabin crew because i got pregnant and he make me believe he's gonna support me. I think his on a relationship now with a crew from emirates but im not after him im after my son future. I want to write a letter to emirates to help me to call his attention and help me im doing this as a mother of a innocent baby who dont deserve this abandoning of his father.. Please do help me on what the best thing i can do for my son..

I travelled from NewYork to Dubai and Dubai to Hyderabad from Emirates Airlines on 31st Mar 2011 by EK 202 and EK 526 flights. When i landed in Hyderabad on 02nd Apr 2011, I found that my Baggage didn't arrive at all. I had checked in 5 bags and none of them arrived. After contacting the Emirates lost bag counter, I registered a complaint. On the same night i received a call from the Airlines and they conveyed that my baggage has arrived...

Attn: Manager

Dear Sir/Madam,

This is with reference to the above captioned subject claim for Baggage which went missing on 19th Feb,2010,all details and claim documents have been submitted to your EK office on time.

We fail to understand what is keeping Emirates waiting from settling the claim to a passenger who landed in Dubai in an early morning flight with all his personal care and clothes/imp business documents gone missing !!! The Entire Trip of Dubai went futile as all my project papers / presentations were in that Bag.

Is Emirates Airlines manipulating HOW NOT TO PAY ????

It's surprising and shocking to see this behavior from an Internationally renowned airline who after a period of nearly 45 days gone, still wants to grill the passenger and ask him what was in his bag and so on.The details of all the contents and their purchase value has been already sent to your office long back but there is simply no reply/settlement of the claim.

We therefore request you to kindly look into this matter without further delay and call me on[protected] after sending me the amount offer letter as we cannot wait indefinitely for compensation.

Await your valued response
Thanks/Regards
Suraj
Passenger

Hi Emirates Staff,

I found missing my portable hardisk from my Baggage, travelled from SFO to bangalore VIA Dubai. I realised that this items is missing from my Luggage only today, as its very small in size. ref: I62TW

Name : krishna mohan Thai
My Travel details are Below:
Flight detail: Flight Number #226. Dated 18/01/10, reached Bangalore via Dubai( Dubai to Bangalore flight #564 on 20/01/10.

My bagge details: EK 923866, EK 923867.

Pls help in receiving missing item.


Rgds,
Krishna Thai

I have seen 25 complaints already been noted here against Emirates Airlines. My hunband also received job appointment letter from Heey Consultant, UK for the post of GM(Admn.) at Emirates Airlines, UK. Pl. do the needful

Aruna
[protected]

G'Day Sir/Madam,
Few days back i recieved an email from Emirates Airlines regarding the Opportunity as a Telecom Engineer & was written that screening will be totally based on the Qualification/CV.
Recieved an email today with an attachment of Employment letter. Though i am sure that this a fraud email since i have seen lots of complaints from other people.
Request you to please confirm !!!

Regards,
Manpreet

Dear Sir,

I have received one email so i want to check whether it is fake or not.

please see below offer letter or email


HEAD OFFICE
Emirates Airline Group
Terminal 8 Departures Hall
Manchester Airport
Post code M90 4QX, UK.
Phone: +[protected]
Website: www.flyemiratesairline.com
Email: [protected]@flyemiratesairline.com
[protected]@flyemiratesairline.com
ATTN: Dinesh Kumar Jangir,

It is o[censored]tmost importance to inform you that after the interview/screening and scrutiny of your Curriculum Vitae with other verification procedures APPOINTMENT LETTER FROM EMIRATE AIRLINE UK carried out, EMIRATE AIRLINE GROUP UK, we were able to resolve the status of your application.

On this note, we hereby congratulate you on the success of your application and as such we have attached to you the Appointment letter that transcends any written document. You are therefore required to follow these procedures IMMEDIATELY so as to complete your employment formalities:


(1)You are to contact CONTINENTINTAL DE TOUR INTERNATIONAL TRAVELING AGENCY via email with the signed scan copy of your appointment letter (as an acceptance of the offer) for a valid Work-Permit/Employment Authorization Document IMMEDIATELY so as to enable your work in UK legally.


Note that the procurement of your work-permit MUST not exceed the deadline as stipulated in the offer letter as it would take four (5) working days for the
CONTINENTINTAL DE TOUR INTERNATIONAL TRAVELING AGENCY UK to procure your Visa/work-permit before the British high commission.

Below are the contact details of the
CONTINENTINTAL DE TOUR INTERNATIONAL TRAVELING AGENCY UK (CDTITA). All expenses incurred as a result of processing your traveling documents with the below agency will be reimbursed to you by the Company as this is also stipulated in your contract agreement attached.
CONTINENTINTAL DE TOUR INTERNATIONAL TRAVELING AGENCY
56 YORKSHIRE AVENUE-LANCASHIRE
GB0098 MANCHESTER - UK
EMAIL: [protected]@continentaldetour.com ,[protected]@continentaldetour.com
[protected]@yahoo.co.uk
PHONE: [protected]
CONTACT PERSON: DR. JEFFREY SCOTT
HEAD OF VISA/PERMITS OPERATIONS.
(2)Do get back to us with developments and updates regarding the procurement of your valid work-permit. You are required to contact the Human Resources Manger in case of any clarifications .Below with his contact information.

EMIRATES AIRLINE GROUP
TERMINAL 8 DEPARTURES HALL
MANCHESTER AIRPORT
POST CODE M90 4QX, UK.
PHONE: +[protected]
Website:www.flyemiratesairline.com
Email: [protected]@flyemiratesairline.com Or [protected]@flyemiratesairline.com

(3) Once we confirm your works and residence permit from the CONTINENTAL DE TOUR INTERNATIONAL TRAVELING AGENCY UK , which stipulates that you are ready to join the team, we will take care of your your flight ticketand any money which you spend in the procurement of your UNITED KINGDOM Valid papers will be reimbursed to you as well during the payment of your first month upfront salary.


We hereby once more congratulate you on the success of you application among many that have applied and thereby instruct you to expedite all requirements as aforementioned so as to be able to meet the team before the deadline.
Congratulations!!!

Regards

CONTACT: Eng.Jimmy Schofield
Head Of Recruitment Services.
Human Resource Department
Emirate Airline Group,
Website:www.flyemiratesairline.com





HEAD OFFICE: RECRUITMENT OFFICE:
Emirates Airline Group Emirate Recruitment Inc.
Terminal 2 Departures Hall Hilton close, Off Allen Avenue
Manchester Airport United Kingdom
Post code M90 4QX, UK.
Phone:+[protected]
Website: www.flyemiratesairline.com
Email: [protected]@flyemiratesairline.com
[protected]@flyemiratesairline.com

AIRLINE GROUP UK




JOB REF: E.A.G/GFP/UK114-09 Date: 31/12/2009

Name of the Employee: Dinesh Kumar Jangir.

ARTICLE 1: CONSULTING PERSONNEL
DESIGNATION: Financial Accountant.
Hence, Emirates Airline Group, United Kingdom, Seek to employ your services as an expatriate. Financial Accountant for the provision of expatriate services as stipulated in the following acts in this document. This document embodies the approved Terms for the purpose of this contract.
ARTICLE 2: JOB COMMENCEMENT/LOCATION
The work Location will be within the work metropolis of Emirates Airline Group, United Kingdom.
You shall be expected to appear on site on the 1st day of Feb. 2010. And to report immediately to the Human Resource (HR) Department/Contact Center Department Manager upon arrival to conclude prospects of screening and other logistics.
ARTICLE 3: SALARY INDICATION
You will be eligible to receive GBP £10,500.00 (Ten Thousand five Hundred Pounds) –Basic (Tax exclusive) Monthly. Work time shall be 40 hours work week for the Twenty-four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. Salary And Contract Period shall also be liable to increments with time and employees' official promotions and position in service.
ARTICLE 4: ALLOWANCES/ENTITLEMENTS
Hazard/Inconveniences: GBP £360 (Monthly)
Car Maintenance: GBP £625 (Monthly)
House & Furnishings: GBP £5,000 (Yearly)
Entertainment & Recreation: GBP £285 (Monthly)
Travel & Events: GBP £550 (Monthly)
ARTICLE 5: PAID LEAVE PERIOD/TRAVEL
All Employees are entitled to 2months Paid Leave which can be taken once at a time or 2weeks apart one different period. All Employees will receive GBP 4,805.00 Take home for each leaves Period. Employer for each Inter-continental trip shall pay GBP 1,720.00 flat rate travel/entertainment allowance to employee. Travel shall be by business class/first Class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the Period/time of purchase. Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.
ARTICLE 6: UPFRONT SALARY PAYMENTS
The First two months upfront salaries shall be paid in advance before consultants embark on journey to assume duty. This is to enable consultants settle all domestic needs before travel. As such no excuses will be entertained on assumption of duty relating to default. Employees (Expatriates) are to note that 1 MONTH UPFRONT SALARIES are paid as soon as Employees Submit their UK Valid Papers Works and Residence Permit here in London and submit it to the Human Resources Department.
All payment of Salary after assumption of duty in London shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in London. This is in line with the London Expatriate Financial Statutory Laws.
ARTICLE 7: FEEDING AND ACCOMODATION
All Employees are expected to reside at the Company’s Staff estate. There are Single Bed-room and Flat options for Employees to choose from. Employees are entitled to take meals free of charge at the General Staff canteens. Dietary options, Customized cooks and Dieticians are available options.

ARTICLE 8: MEDICAL EXPENCES
Employer will provide the employee with comprehensive Health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

ARTICLE 9: SAFETY AND SECURITY
Safety and Security of personnel (Local/Foreign) and Facilities on Job Locations and communities are no small issues, and have been seriously considered to ensure and assure hitch free operations. All operations on Job Location are designed to adhere strictly to the Health Safety and Environment (HSE) Policy. All expatriates are entitled to a free and mandatory safety courses on Job Locations to be delivered by qualified safety and environment experts.
ARTICLE 10: TELECOMMUNICATION AND INTERNET FACILITIES.
Laptop Computer, Intel Pentium M Processor, 1 GB RAM, 48XCD-RW, 20GB Hard Drive, Floppy Drive, Integrated Network Adapter, Internal 86K Modem, Spare Battery and Necessary Software’s. 24 hours Internet access is also available. The company will also provide the employee with one land line phone at home and one mobile phone both will have a reasonable credit amount each month.

ARTICLE 11: AQUISATION OF WORKPERMIT/ VISA.
You shall be required to furnish us with your valid residence, work permits and visa with the CONTINENTAL DE TOUR INTERNATIONAL TRAVELS AGENCY, to enable you work legally with the Emirates Airline Group on or before the 18th January, 2010, as a proof of seriousness to join the Emirates Airline Group, UK. Note that employees are to personally incur the expenses of work permit as same will be reimbursed by the company.
Contact Below:
CONTINENTINTAL DE TOUR INTERNATIONAL TRAVELING AGENCY
56 YORKSHIRE AVENUE LANCASHIRE
GB0098 MANCHESTER - UK
EMAIL: [protected]@continentaldetour.com,[protected]@continentaldetour.com
[protected]@yahoo.co.uk
PHONE: [protected]
CONTACT PERSON: DR. JEFFREY SCOTT
HEAD OF VISA/PERMITS OPERATIONS.

Date of Approval [protected]
Date of Joining [protected]






Thanks and Regards



Dinesh kumar jangir
[protected]@gmail.com

Hi,

Last month, I took flight from New Delhi to London via Dubai. While coming on Dubai-London flight, I was given "Hindu Meal" as per my choice. when I was eating then I realised, there was fish. For me, its not an issue of eating fish or any non-veg, but I thought I should put words to the crew.

The person, who claimed himself as team-lead in crew, became so furious after hearing complaint from me. He was telling me the "Hindu Meal" doesn't mean a Veg Meal and I should check all details by calling customer care people before boarding on Emirates and told me to take all precaution before any future board on Emirates. I was just telling the crew person that you should mention this on website if it is Veg or Non-Veg. I was not knowing that the "Hindu Meal" is actually has been personally defined by Emirates.

That person didn't stop there, but while boarding off the plane at London, he reminded me again to check with customer care before future travel on Emirates.

Unfortunately, this happened while I was away from my country.

I travelled from Luanda (Angola) via Tag Airlines DT 550 on 15 th May 2009 to Dubai and then from Dubai to Delhi by Emirates EK 516 on 16th May 2009.

When I boarded at Dubai I asked the Ground Staff if my Luggage have been Identified and they replied yes.

When I reached Delhi I could not find my luggage and registerd a complaint to Emirates Ground Staff.

As I had a Local Connecting Flight to Trivandrum with 2 Hrs I had to rush to the Domestic Airport and told the ground staff about my situation.

They aksed me to contact Trivandrum Emirates Office and still now I had not received any response. I had made several calls and still no feed back.

Hi,

I was traveling from London to Delhi on 15th August 2009. I was along with my wife who is 7 months pregnant. We boarded into flight at 4:00 PM and Flight was scheduled to depart at 5 Pm which eventually took off at 6 PM. After 7:30 PM the first meal came in. And approx at 8:15 when Dinner was served after a long wait, to our utter surprise we were being told a steward that there are no Veg food available in the Flight in spite of making sure at the time of booking of the flight. Now because of being strict vegetarian both o[censored]s were not in position to have anything, I was able to manage but asking my pregnant wife to manage without food for the 10 hours was too much of the asking. Though one of the female airhostess bought one beg food packet from somewhere ( though it was claimed that there is no packet available) it was beyond condition of consuming as it was a used one. On the top of it when I asked the same steward " Mr. Dan" if I can have some biscuits for my wife he said there are none in the flight which is highly unrealistic. The last nail in coffin was when we were leaving the flight the same guy gave us a sarcastic smile and should be the fingure to leave. . I could see a racial discrimination element in his smile as well. I am a frequent flyer and a member of many airlines program however I have never came across such an instance. This was highly unprofessional, inhuman & disgusting act on the behalf of the airlines to treat a customer who is also a pregnant woman like this.

When I tried to search the customer feedback section on the website there is none available.

I am thoroughly disappointed with the fact that an airlines like Emirates can be so anti-customer centric.

Puneet Kumar

Emirates airline 503 - Mumbai to Dubai was delayed for 23 hours on 4th July 2009. At first the Ground staff announced that due to bad weather, the Plane has be routed to another city and will be delayed for 3 hours. The scheduled departure was shifted from 19:00 to 22:00 and all passengers were pushed from one gate to another on the airport. Emirates served dinner and but kept on promising that the flight will leave in the next one hour. After a long wait of 6 hours, and after frustrated and angry passengers made complaints, they finally took the passengers on the flight - But it was not over yet. we were made to sit in the flight for 3 hours and told that we would not fly to Dubai but instead to Karachi. Passengers did not agree to this and after 3 hours of waiting in the PLANE, all passengers were asked to leave the flight. Immigration was canceled and passengers were told that there is no positive time frame on when the flight will leave and that hotel accommodation will be provided. Almost 14 hours after this, the flight took off mumbai Airport.
Emirates airlines blames BAD WEATHER, but during the 23 hours of waiting, almost 100 planes must have landed and taken off from Mumbai CSIA. In fact 4 emirates flights took off from the airport and the ground staff did not even try to send the delayed passengers in those flights.
The Ground staff of emirates in Mumbai have shown the worst management and service. Ofcoz the hotel stay and dinner was great, but claiming that a flight is delayed for 23 hours due to bad weather while other airlines and flights move on is just a very stupid excuse to their incompetence.

While coming back from USA we had four checked in baggage, out opf which in one bag there were few ornaments
which we had taken to USA to attend few functions in marriage ceremoney.

On arrival at Ahmedabad Airport on 30th May we were told that one bag is missing and you will receive the
same within two days. After three days we were informed that the bag is missing and they are trying to
locate the same.

On 19th June I received a message that the bag is found at JFK Airport and we can collect the same
on 20th June from Ahmedabad Airport.

While taking delivery of the bag in presence of the staff members of Emirates, we found that few ornaments,
packets of Gillet blades, Female stalkings, T shirts and few other items were missing from the bag.
At the first sight it was found that the bag was scrutinised by the staff members at JFK Airport and
the ornaments with Dimond were taken away. All the pouch that were containing these ornaments
were left empty in the bag.

The Airport staff does not allow us to lock the bag. If the bag is locked, they always break the lock.
One can understand that at the time of security check the staff members found ornaments in the bag
and deleberately they kept the bag aside, they had broken both the handles of the bag, so that the
tag and other informations may not be there and the bag can be treated as unidentified bag and
they can easily take the valuables from the bag. If you does not allow the bag to be locked, who is
responcible for the theaft from the bag.

At the time of taking delivery of the bag, we were told to fill up claim form, but within half an hour
we were informed that we will not get single $. We are in financial loss of more than 500 $
only because of travelling by Emirates.

So many passangers informed us that they had bitter experience in Emirates Airlines and they have
started to travel by other Airlines.

Kindly look into the matter and reply me at the earliest, so that we do not start advising other
people not to travel by Emirates.

Vanraj Shah

Dear Sirs,

On 06.02.2009 I had a flight from Bangalore to Sofia thru Dubai and Athens. From Bangalore to Dubai, I had flight EK 569 and from Dubai to Athens I had the flight EK 105. At the check in in Bangalore, I was told I have a large extra lagguage and I have to throw some of my things and also to pay 650 euro for the extra 20 kg of personal belongings. As I was at the end of my journey in India, I was left only with 200 euro in my pocket and I insisted that it is not normal to be charged such an enormous amount just to bring home my own clothes and personal belonginings. When they understood I don't have the entire amount, they asked the balance from my traveling friend!!! Also, they asked me to discard of my goods. So, after removing aprox 5 kg from my lagguage (all of it being precious presents from my family), I had to witness how my own things were being divided before my eyes between airport staf[censored] While I was beggining for some understanding, they literally stole my things from my troley.

I have entered today on the site of the Emirates to file a formal complaint. I could find no such possibility as no contact is provided for this case. I see I am not the only one to have been terribly cheated by this company and moreover to be so ignored. I wonder if the 400 euro which the Emirates evenutally managed to smuggle out of me and my friend will help them pass the financial crises that affects all o[censored]s today. Somehow, I will overcome my financial shortcome caused by them, but I most certainly never travel with this company again.

Please advise if there is some organization that will take into consideration my rights as a consumer, as I intend to file a case against them.

I HAVE TRAVELD TO ZURIH WITH MY FAMILY FOR THREE DAYS HOLIDAY VACATION. THE AIRLINE HAVE DELAYED OUR BAGGAGE FOR ABOUT TWO DAYS. THEY GIVE US COMPANSATION FOR ONLY 170 SWISS FRANKS. THEY SPOILED OUR VACATION AND EVEN I HAVE TO CANCEL MY TOUR TO OTHER PLACES. 170 FRANKS ARE NOT ENOUGH IN CITY LIKE ZURICH. HOW CAN YOU HELP ME FOR THIS ISSUE.

My bag was damaged during flight from Dubai to delhi on Nov 1, 2008. When at the Delhi airport I contacted them, they were not ready to listen; I was harassed and misbehaved by one Mr Raja Tripathi. When I asked him to give form to file complaint, he denied and said go wherever you want to and do whatsoever you can. He also used abusive words for Indians, saying that Indian passengers are like that only and need this treatment, listening to this, I asked him to get me to his supervisor, for which he refused, misbehaved again and asked me to get out from the counter in abusive language. when I could not get any help I approached GMR counter which was on other side: GMR people were very helpful and they argued with him to lodge my complaint, and asked me to go th emirates counter again, but as I reached there, he disappeared from scene. I kept on waiting then another person came who told his name as Sumit Saini, he was nice enough to listen to me and lodged complaint for damaged baggage, when I asked him that I also wanted to lodge a complaint of Mr Raja (or may be Rajat) Tripathi for misbehaving with me, he said to lodge it online, as Raja tripathi was his colleague. In the meantime Raja came and again misbehaved with me. Raja tripathi at Delhi airport was very rude and said he doesn’t care for Indians, though he is an Indian, but looks like: Emirates taught him not to care for Indians.
I hope Emirates will listen will compensate for my damaged baggage and will remove racist person like Raja Tripathi from customer service desk to somewhere else to avoid further racial comments for Indian. If not then all Indians should Boycott Emirates until Emirates remove such racial employees from customer service at least.
I will wait for Emirates response for some time before sending this letter to Indian Government and press to bring policy of Emirates for Indians to general public.
Thanks

Dear Sir/Madam,
With reference to EZ7MT2; I, Rajesh Kumar, alongwith my parents Dr. Ram Chand and Mrs. Harbhajan Kumari had boarded the return flight EK00400 from Birmingham to Delhi via Dubai on October 14, 2008 at 2:15 p.m. Our three handbags were safely with us.
But, while on boarding at Dubai Airport for the flight number EK0510 at around 4.00 a.m.; one Emirates official who told his name as Mohammed, aged around 26 years, height around 5 Feet 9 inches and good-looking asked us to give us our three hand baggages. We requested him that let us carry the Baggages ourselves since we had carried these from Birmingham to Dubai and secondly, the luggages were not locked. But, he did not listen to us. The details of badges of three hand baggages given by Mohammed are as follows:EK 405575/81; EK 405564/81 and EK405565/81.On our arrival at our house;we found that from the two hand baggages handed over to Mohammed; clothes worth Rs. 25, 000 were missing.
Therefore, we request you to look into the matter at the earliest and compensate us adequately so that goodwill in your airlines is restored.
With Regards,
Yours Truly,
Rajesh Kumar,
Lecturer-Centre for Women's Studies and Development,
Panjab University,
Chandigarh.
PIN:160014.

1. FILE REF OF COMPLAINT REGISTERED AT TERMINAL AIRPORT (STOCKHOLM) WITH SAS : ARN SK 90629 ON 17 MAY 08.

2. SELF AND SPOUSE (ANITA ANAND) TRAVELLED FROM WINDHOEK (NAMIBIA) TILL JO'BURG BY SOUTH AFRICAN AIRWAYS THEREAFTER FROM JO'BURG TO DUBAI (EK 045) ON 17 MAY 08 AND DUBAI TO FRANKFURT BY EMIRATES (EK 0674) ON 17 MAY 08 AND THEREAFTER TO STOCKHOLM BY SAS (SK0674) ON 17 MAY 08. ALL THE BAGGAGE WAS BOOKED BY SOUTH...

dear sir/madam
i biswa bisruta kar received an appointment letter as legal officer from emirates airways.they told me to submitt my passport and visa.i want to know whether it is genuine or fake
with regards
biswa bisruta kar
mail [protected]@yahoo.co.in

I need to report this harrowing experience I had with Emirates and complain about their ground staff and especially their supervisor at Heathrow terminal 3, London:
I flew from London to Hyderabad on 25th of June 2008 on emirates flight EK 0002. I was returning from my holiday in the US and had made a stopover at London.
Since I had an extra bag, I had contacted the Emirates office in London 2 days before my flight and had asked them if I could take an extra bag with me on payment of excess baggage charges. I was told by the London Emirates office that I could take an extra bag with me and that I would have to pay a charge of GBP 67. I called again the second time and re-confirmed this fact and also asked Emirates to email me a confirmation note on this, which they did. (I have scanned the email which I received from emirates and have attached the same here).
I reached the airport to check in and there started my turmoil. I was greeted at the emirates check in counter by a woman who claimed to be the supervisor and was rudely asked why I was carrying an extra bag. I informed her that I did have an extra bag and that I did check with the emirates office 2 days prior if I could take an extra bag on payment of excess charges, and that I was informed by them that I could. I even showed her a copy of the email I had received from emirates confirming the same. The reply i got from her was “who knows who sent this email to you. You could have sent this yourself. Sorry, I will not allow you to take this bag, come what may.” I showed her the email again and pointed out the source of the email which was “Sean McCann ([protected]@emirates.com). She laughed at me and asked me to go and complain to whoever I felt like and that she was the boss then and she would see how I boarded the flight unless I left the bag behind. I asked her to advise me what to do since I had brought the bag with me and my flight was to leave soon. She replied, “Dump the bag in the garbage for all I care. Its not my job to advise you what to do with your baggage”. At this point I was literally in tears not knowing what to do and my flight was to leave soon.
Seeing me in tears, another emirates staff member probably felt sorry for me and advised me to leave the bag at the left luggage counter, which was far away from the check in counter. I proceeded to the left luggage counter and was accosted by that demon (supervisor) again, and now she threatened to close the check in counter if I didn’t return in 10 minutes, where as there was still 25 minutes for the counter to close. I informed her that I was trying to comply with her wishes and was leaving the bag at the left luggage counter and that there was sufficient time for me to do that. She was literally laughing on my face and saying, “lets see”.
I finally left the bag at the left luggage counter and that bag is still lying there. (copy of the receipt is scanned and enclosed here). I boarded the flight and flew home with only one thought in mind – NEVER AGAIN ON EMIRATES. I had enrolled with Skywards but you may now cancel that as I will never fly with your airline again.
That evil woman who is supposedly your supervisor is being paid by your airline to supervise smooth check in and to ensure customer care. SOME CUSTOMER CARE THIS IS. I was a lone woman and that demon derived some pleasure in harassing me and literally making me cry. Had my husband been with me, I don’t think she would have dared.

Anyways, I have brought this to your notice so you could ensure that others don’t face a similar fate.(if you actually care) This is not expected from an airline like yours. I will never fly with your airline again so it really doesn’t matter to me if you do anything about this issue or not.
My husband is flying to London next week and will confront and take care of that so-called supervisor of yours. He will ensure that SHE cries too like she made me cry.
Thanks for a great flying experience. Your airline will really go SKYWARDS with this kind of passenger treatment.

Quality of Emirates is all a MYTH. Emirates is one of the BEST of WORST airlines of the world.
Traveling with kids and the treatment and service were of the type of service you expect behind a MacDonald's counter. No care or concern for any of my requests. Kids next to my seat in the economy class were treated as business class. Upon my asking, the BUSBOY's (based on my experiences and the cheap level of service, this is what they deserve to be called) response, oh we are out ... I asked why were they treated and provided differently...oh we are out of stock!!! I had brought a kids stroller that they authorize to bring on-board, on both trips from London to Karachi and back, they were forced to be checked-in, no other means of stroller-type service was provided, they knew I am traveling with two kids (one infant). Three hours of layover left me carrying the 3 carry-on pieces and holding the infant. The Emirates person at the counter in Dubai for filght Dubai-Karachi, intentionally without informing me changed my seats from front (where a bissonnette can be placed), which were already confirmed at the counter in Karachi, to elsewhere where no bissonnette can be placed. On-board I got furious of this and all your so called representatives had to say was ...oh we can't do anything!!! Take it from a Mom of 2, making the biggest mistake to fly EMIRATES. It only makes you believe that the level of trash service is reflective of people and culture of the Emirates that are there to so called 'serve'. I have lived there also. I am thinking of filing a discrimination lawsuit. Everyone I meet from today on..will be hearing my experiences flying with the crappy Emirates.

Bottomline: you pay more for your ticket to deal with their utter DISCRIMINATION, DISREGARD and DISRESPECT.

Hi,
I have boarded Emirates Airlines Flight on 16th April 08 From Newcastle to Kolkata Via Dubai. On arrival Kolkata I came to know that my luggage was lost on transit. On 18th April 08 I was informed that My luggage has reached Kolkata. Some one told me to send a FAX to allow costume inspection. I have done it imeadeatly.
But until now I have not received my luggage.Moreover the officials in Kokata has given me an incomplete BAGGAGE REPORT FORM. It doesent have 10 characterestic file reference no.Doesent have local address & the phone no is of no use as no body is responding.
Please note that i have bear enough inconvinence due to the delay.
please help.
Ph - [protected], [protected]
e-mail address- [protected]@rediffmail.com

Dear Sir,
i got a ticket from newly opened Emirates Agency in Ajman on 3rdNOvember 2007 to travel on 29Nov2007.i paid the money to the person who is issueing the tickets his name being MANZOUR after taking the money he gave me the tickets for me & my wife.
i went to Emirates agency again to postpone my ticket on 27th November & i came to to know the ticket is suspended &the staff there told me that the guy who gave me the ticket ran away to Pakistan & their Manager Ather Jacob also went to Pakistan to bring him & told me to come to their office on 3Dec2007.
i went to their office today & spoke to their manager he is answering me in a rediculous manner that he cant do anything & why gave the money to that guy.& simply washed his hands by telling plz register a police complaint against him.
plz advice me i have seen the name of EMIRATES & went to buy a ticket & had no idea that i will cheated for 3000dhs.& am not getting a proper answer from the Maager also.
1.How can a person sit in Emirates agency & cheat people without support of the manager?
2.How did he leave the country with out the permission of the manager?
3.Why did the Manager went to Pakistan & came back for nothing?
all these questions need to be answered & justice to be done to the people who lost their hard earned money.
plz advice me how can i take the complaint to the higher authorities on the Manager & staff,as it is spoiling the image of Emirates Airlines due to few corrupted people at the Ajman office.