[Resolved]  Emirates Airlines — Refund of cancelled ticket

Address:

New Delhi, Delhi

I would like to bring in to your kind notice, the grievances I have against Emirates airlines. I have cancelled a ticket in December 1st week ( the details being mentioned below) . I have been told that it has been refunded since last 1 and half month by their call centre without any further information. I have repeatedly asked when it was refunded, where was it refunded, how much was refunded and bank transfer details on the refund. As my bank has not credited the amount, it must mean that there is some issues in between. For your reference, I am providing the transaction details: 1. The original ticket was booked on 31st October 2013 through my Citibank credit card numbering XXXX XXXX XXXX 3665. The amount deducted was Rs. 50038/- . The booking was for 16th December travelling from Delhi to Vienna and return on 19th December. The booking reference is NHXKDW and ticket number : 176 [protected]. 2. Subsequently, I changed the dates, so as to travel on 14th December travelling from Delhi to Vienna and return on 19th December. The booking reference is NHXKDW and ticket number: 176 [protected]. The amount for change was Rs. 4985.00/ and was paid through my ICICI Debit card ending with 3072. 3. Since I changed my travel plan, I cancelled my ticket online and a confirmation was received on 7th December 2013. 4. My ICICI bank account shows a credit of Rs. 70.23/-, which indicates that the refund for changed itinerary was made. It is very apparent that the main ticket which was purchased through my Citibank credit card is not yet refunded. Repeated phone-calls and emails has not resulted any information sharing.