[Resolved]  Tata AIG Health Insurance — Entire policy details not received

I had purchased 2 policies from them for my parents in June last year. They had given me details for more than 2 hours over the phone but the complete details of the policy nos SHC[protected] and SHC[protected] has not been given to me till date. The policy document does not have the inclusions and exclusions.I had also asked for the recording of the conversation they had while I took the policy, but I did not receive that also. A customer cannot remember all that was explained to me over the phone. The representative that I had spoken to had told me that the plan also pays for the day-to-day medical expenses like doctor fees, day-to-day medicine expenses etc but it is not mentioned in the policy document. I had also told them to amend my name in the policy as it has been mis-spelt but even after repeated reminders none of my request has been addressed.