[Resolved]  Eureka - Aquaguard Ro — Eureka - Worst service

i m purchase REVIVA" R.O.water purifier of Eureka at Bathinda Tele Eureka Forbes . Mr Bhatnagar is misbehavor with me. i m not satisfied for your product. plz return my payment.

thanks
pardeep singla
[protected]

I am user of Aquaguard RO from last 3 years, the product is very good, but it needs maintenance, from last 2 years I had AMC with Aquaguard, from last 15 days my plant is stopped, I have registered a complaint, but from past 15 days they are noting only address, technician is not coming.

Service support has to be stergthened by Aquaguard if it has to enjoy market leadership.

Dear All
I too purchased UV purifier last month. The marketing team at Bangalore (RT Nagar) committed that they will give invoice and travel bag (Free offer) within 48 hrs. But even after 15 days I have not received the invoice and free travel bag. We are calling Mr Ragavendra who is the incharge but he is not responding properly. He is using all illegal words over phone and he told payment collected already and he is not responsible for invoice & free bag deliveries now.
How Eureka forbes recruiting these people.
I too have many customers wants to buy the product but after seeing the ir-responsible behaviour of Mr Ragavendra, they are not willing to go for Aquaguard now.

Please make sure to select good service provider before purchases

regards
sathya
+[protected]

THIS aquaguard is the worst
:-)
:-)
:-(
<3

yes this is very true i bought a product month ago first installation they did half cookied work and only60% of water was getting filled and they came and attended again and pulled out the flushing knob and now i cannot clean my system.
Sales person says he is no way responsible and the service team daily will have only one answer they will come today and attend and that today will never come iam going to go to consumer court on 19 October 2009. Peple who want to join can join me.

People plaese be aware of Aqua Guard
Dont buy that product at all with such poor services. I doubt whether tata company knows about such happenings in their offices.

Regards,
M.Kokilapillai
[protected]

Aquaguard RO Purifier — Horrible Services and worst management

Hello,
Sir
I am a consumer of Aquaguard. It was a very famous and very good firm but some people who connected with like dealer of this company has cheated with his customers at the time of selling his product, He was saying five years warranty on this product and when we purchase the products he says only one year warranty and doesn't want to hear consumers problem and when i call him he used abuse languages and sending his sales man who don't know how a adapter connect in inside the Purifier.

FROM URGENT PLEASE
M R MANOHARAN REGISTERED WITH A/D
MANAGER, CANARABANK
CURRENCY CHEST TRICHY – 1( TEL:[protected][protected])

RESIDENCE:
1.SATHYA SAI NAGAR
VAYALUR MAIN ROAD
UYYAKONDAN THIRUMALAI
TRICHY –[protected]CELL[protected]

TO
THE MANAGER
EUREKA FORBES LIMITED
CAUVERY 2nd FLOOR
D.No.79/80RAJA COLONY
BEHIND SANGAM HOTEL
TRICHY 620 001

DEAR SIR,

Sub: PURCHASE OF AG CLASSIC (WATER FILTER CUM PURIFIER)
Ref: YOUR TAX INVOICE No.[protected] DATED 10.01.2010

I WISH TO INFORM THAT I HAVE PURCHAED AQUA GUARD WATER
FILTER VIDE YOUR ABOVE REFERENCE.

SINCE THE DATE OF INSTALLATION THE UNIT WAS NOT WORKING IN GOOD CONDITION.HENCE IMMEDIATELY IT WAS BROUGHT TO YOUR KNOWLEDGE.



ONE OF YOUR REPRESENTATIVE WAS CALLED ON US AND MADE SOME REPAIRS. BUT WITHIN A WEEK TIME, AGAIN THE UNIT WAS NOT WORKING.

AGAIN I HAVE APPROACHED YOUR OFFICE AND MADE US TO CONTACT CELL No.[protected] Mr.RAVI. ON VERIFYING THE UNIT HE HAS OPINED THAT THE BOARD HAS SOME PROBLEM WHICH MAY BE REQUIRED TO BE REPLACED. EVEN AFTER REPEATED REMINDERS AT YOUR OFFICE WE COULD NOT ABLE TO CONTACT ANY BODY. THEREBY I HAVE CONTACTED THE REPRESENTATIVE Mr.SULTAN IBRAHIM CELL No.[protected] WHO WAS CANVASSED THE SALE OF AQUAGUARD TO US.

HE HAS REQUESTED US TO CONTACT THE SERVICE MANAGER
Mr.RAJESH CELL No. [protected] FOR FURTHER REPAIR OF NEWLY SUPPLIED UNIT. WE HAVE MADE ALL OUR EFFORTS TO CONTACT THE PERSON TO GET SERVICE OF THE UNIT. THIS WAS NOT DONE EVEN AFTER REPEATED CALL FOR THE PAST FIVE DAYS.

UNDER THE ABOVE CIRCUMSTANCES WE REQUEST YOU TO IMMEDIATELY LOOK INTO THE MATTER AND REPLACE THE NEWLY INSTALLED WATER PURIFIERWHICH IS FOUND TO BE DEFECTIVE. PLEASE NOTE THAT I COULD NOT UTILISE THE PRODUCT FULLY FROM THE DATE OF PURCHASE.

PLEASE BESTOW YOUR PERSONAL ATTENTION


FROM URGENT PLEASE
M R MANOHARAN REGISTERED WITH A/D
MANAGER, CANARABANK
CURRENCY CHEST TRICHY – 1( TEL:[protected][protected])

RESIDENCE:
1.SATHYA SAI NAGAR
VAYALUR MAIN ROAD
UYYAKONDAN THIRUMALAI
TRICHY –[protected]CELL[protected]

TO
THE MANAGER
EUREKA FORBES LIMITED
CAUVERY 2nd FLOOR
D.No.79/80RAJA COLONY
BEHIND SANGAM HOTEL
TRICHY 620 001

DEAR SIR,

Sub: PURCHASE OF AG CLASSIC (WATER FILTER CUM PURIFIER)
Ref: YOUR TAX INVOICE No.[protected] DATED 10.01.2010

I WISH TO INFORM THAT I HAVE PURCHAED AQUA GUARD WATER
FILTER VIDE YOUR ABOVE REFERENCE.

SINCE THE DATE OF INSTALLATION THE UNIT WAS NOT WORKING IN GOOD CONDITION.HENCE IMMEDIATELY IT WAS BROUGHT TO YOUR KNOWLEDGE.



ONE OF YOUR REPRESENTATIVE WAS CALLED ON US AND MADE SOME REPAIRS. BUT WITHIN A WEEK TIME, AGAIN THE UNIT WAS NOT WORKING.

AGAIN I HAVE APPROACHED YOUR OFFICE AND MADE US TO CONTACT CELL No.[protected] Mr.RAVI. ON VERIFYING THE UNIT HE HAS OPINED THAT THE BOARD HAS SOME PROBLEM WHICH MAY BE REQUIRED TO BE REPLACED. EVEN AFTER REPEATED REMINDERS AT YOUR OFFICE WE COULD NOT ABLE TO CONTACT ANY BODY. THEREBY I HAVE CONTACTED THE REPRESENTATIVE Mr.SULTAN IBRAHIM CELL No.[protected] WHO WAS CANVASSED THE SALE OF AQUAGUARD TO US.

HE HAS REQUESTED US TO CONTACT THE SERVICE MANAGER
Mr.RAJESH CELL No. [protected] FOR FURTHER REPAIR OF NEWLY SUPPLIED UNIT. WE HAVE MADE ALL OUR EFFORTS TO CONTACT THE PERSON TO GET SERVICE OF THE UNIT. THIS WAS NOT DONE EVEN AFTER REPEATED CALL FOR THE PAST FIVE DAYS.

UNDER THE ABOVE CIRCUMSTANCES WE REQUEST YOU TO IMMEDIATELY LOOK INTO THE MATTER AND REPLACE THE NEWLY INSTALLED WATER PURIFIERWHICH IS FOUND TO BE DEFECTIVE. PLEASE NOTE THAT I COULD NOT UTILISE THE PRODUCT FULLY FROM THE DATE OF PURCHASE.

PLEASE BESTOW YOUR PERSONAL ATTENTION

THANKING YOU.

YOURS FAITHFULLY

PLACE: TRICHY

(M R MANOHARAN) DATE : 18.02.2010

You are saying 48hrs..its been 2 mths since I have registered a complaint.. actually registered twice and nobody has turned up...all the numbers given are false too!!!

the same story is with me. i hav silver nano model which is uder AMC. but just after membrane change water is still coming with high tds. i registered my complain at delhi cust care, but no one responded after a week. when i called them again n asked about my complain, then the people there were just gigling and after sometime cut my phone.
i m also very very upset with this pathetic service. they do not even react.

Dear All
I wanted to share the bad experience that I am experiencing with Eureka - Aquaguard Protec +. We bought this product RO six month ago and now it is stopped working. Registered a complaint and front desk guy said, someone will attend within 24 hours. Now it is almost 48 hours and no one has turned up. Again called today morning the help desk and asked him to send someone urgently to look into the problem.
so plse dont buy Aquaguard
Regards
Sanjay Sharma
Gurgaon

I have aquaguard RO for one year. Suddenly, a guy turns up and says AMC has expired and the company which was renewing the same is no more in operation. They have told Manju Enteprises is the new company doing AMC and they will come, post which filters needs to be changed. No one has come and we donot know what this Manju Enterprises is all about...

The service by Eureka is pathetic and if they continue such trend, they will be out of place in the market very soon !!!

service request not address for 6 days

Ticket no[protected], dt 21/3/2015. not address till date. been following up daily, with customer care, regional service reps etc, but with no success. get the same response everyday that it will definetly be fixed on the same day.

my complaint no 78316770(24/9/2014) still not resolve(aqua guard booster)

Sir above mention complaint is still pending, i had contact to your customer care 2 time's but no use kindly advice us what to do.

Order status not providing eureka forbes site

20 june i order Dr.Aquaguard Classic UV product on www.eurekaforbes.com site but they not provide enough information order status when come order item.