[Resolved] Eureka Forbes / Aqua Guard Water Purifier- RO — AMC - Service not attended from one week | |||
I bought one Aqua Guard Water Purifier 2 years before. After Warranry I entered in to AMC which was exist up to Feb-2013. My Purifier does not pouring water properly. I logged a complaint on Last Tuesday(24.07.2012) complaint No:67556539, being holy month for us I requested them to attend immediately, but they confirmed to attend only next day, I said OK. Till last Friday nobody attended the call. When I followed up they are asking me, why not attended, and no proper response. Then Friday (27.07.12) again when I contacted I spoke with one Ms. Divya, she said sorry and promised to send the service guy on same day and provided one more complaint No:87352135. Till today nobody attended. Today just half an hour before I again contacted and spoke with one Mr. Shanmugam, I explained the problems, even this gentleman man also provided one complaint No:67647144 and promised to attended the call. I pray atleast today my problem get resolved. Even after paying huge money for AMC I paying money daily atleast Rs.100/- for water for regular use. Earlier when I had a problem, Eureka use to attend the call very next day iteself. But this is the first time I am facing serious problem with them, when ever I use to call 39883333 every time some different person speaks and give confirmations and complaint numbers. But all false commitments. A company like Eureka Forbes which we thnik as one of the family member whould not behave like this. I am really unhappy. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
I have entered into "A.M.C"agreement with M/s Eureka Forbes on 23.08.2008 for a period of 2 years.
But the Machine has develped some defects and Technicians are coming freequently on receipt of my complaint but no fruitful action has ben taken till date to repair the machine at the optimum perforence level . As a consequence of this, the machine again becomes defunct and the Technician comes to do some repair works and the maching again becomes defunct next day.
Yesterday, When I requested one of your service personnel, I became really surprised to know his attitude & gesture towards redressal of my grievence in respect of repairing teh said machine.
Hence, I am compelled to lodge complain with a hope of resolving the issue.
Machine : AQUAGUARD - NOVA . CONTRACT RECEIPT NO: 15853833 ON 23.08.2008
My Tel Ph : [protected] / [protected] /[protected]
But the Machine has develped some defects and Technicians are coming freequently on receipt of my complaint but no fruitful action has ben taken till date to repair the machine at the optimum perforence level . As a consequence of this, the machine again becomes defunct and the Technician comes to do some repair works and the maching again becomes defunct next day.
Yesterday, When I requested one of your service personnel, I became really surprised to know his attitude & gesture towards redressal of my grievence in respect of repairing teh said machine.
Hence, I am compelled to lodge complain with a hope of resolving the issue.
Machine : AQUAGUARD - NOVA . CONTRACT RECEIPT NO: 15853833 ON 23.08.2008
My Tel Ph : [protected] / [protected] /[protected]
AquaGuard — service not being attended
we have purchased the water purifier from a dealer eureka forbes and the company we have made a seervice contract till date we have not been attended by you, we have called up to ur engineer till date he has not attended, kindly suggest what to do
the worst service in my life is by eureka forbes.they have a very bad behavior towards customers.the marketting agents did not respond to us after we called 4-5 times for servising of our product.it is a shame on eureka forbe's part.take necessary actions.
waste fellows
Aquaguard Water Purifier — Not attending AMC
I have done my service contract for the two years i.e. period from 23/06/08 to 21/06/10. with your Authrised Service Centre Dibrugarh (Dilip Singh Yadav) vide contract receipt No[protected] on 22nd June.08.It's been more than a year no one has come to do the service of the said mechine. In this regard I had intimated the concerned person over phone but no action has been taken so far from the service centre.
An early action in this regard will be highly appreciated.
Thanks & Regards,
Dear Mr. A. Aslam Mohamed,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis. Thank you for bring this to our notice and giving your valuable feedback.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis. Thank you for bring this to our notice and giving your valuable feedback.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Eureka Forbes — Product gift not handover
I Brought a product but company not delivery me my free gift and when call the company's agent, agent cut the call and negligence me so I request inquiry at that matter.thanking you,
Sanjib Chakraborty
(m) [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7763
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
AQUAGUARD EUREKA FORBES — no installation after one week
I purchased the aquagaurd from home town on 12th of october from home town.The delivered it on 15th but did not send any body to install it for one week inspite of reminders.No body is picking up the phone.The customer care number keeps in waiting fro tens of miniutes and never connects.
Please be care ful do not by any product just be big name these are organised cheaters