[Resolved]  Eureka Forbes / Aquaguard Inova — NO SERVICE PROVIDED DURING WARRANTY PERIOD

Dear Sirs,
My complaint no.80803522

I have bought the above product/water purifier from EUREKA FORBES, which was installed at my home on 01.09.2008. We were told by the installation team that during the warranty period i.e. 1 year, two services will be provided from the co. free charge. However, till yesterday that is even one year has passed, there has not a single service provided by the co.

It was only when the product startind giving problems i.e. the machine was not getting started and the water refused to flow out from the machine tap, we lodged the complaint and the technician from BHUSHAN SERVICES, Thane (claiming to be authorised service provider of EUREKA FORBES) came and set right the problem.

However, today i.e. on 09.12.2008 we got a call from BHUSHAN SERVICES, informing us about the expiry of warranty period in August, 2008 and offered a second and last service of the product which was due in warranty period, which according to me is the 1st service for the product. We requested the BHUSHAN SERVICES to visit our home and do the needful.

In the absence of any service provided during the warranty period and since the warranty period has already expired, it is expected from the co. to extend the warranty period to enable us to get second service free of charge.

This would save us from paying Rs.250.00 being charged by the co., through BHUSHAN SERVICES, for signing the contract for services after the expiry of date of warranty period.

Your immediate action and positive response is awaited.

Prakash Darwani
Cell: [protected]