[Resolved] Eureka Forbes / Aquaguard — FRAUD | |||
I bought AQUA GAURD RO Eco model last year in November 2010 from your marketing person who was after my life to sell that filter.He explained me that this is the best model we have and it will decrease the TDS level to a considerable amount .Further more he told me that we dont need to change the filters for two years as the filters are very good. He said we need to pay the annual maintainence that is a very nominal amount.Moreover that fraud person did not gave any reciept till now for the Purifier I bought from him.The day we paid the money for the purifier he never came back . He kept the purifier on a thermacol and said that we will get a stand for purifier but we never got that. that we should get a regular check of tds level whenever the service person comes because the fraud selling agent never told the actual things. In aug 2011 I called up the person who gives the service for filter to check the TDS level . He checked it and told that the TDS level is more than 400 and I asked him to check the filter.(Now I got the actual story that he sold a DEFECTED piece to me). Service person told that the one filter is cracked And because it was under warranty we should have been given a new filter in any way for that. But the service person installed a used membrane in the purifier .And he showed the TDS level which has now gone down to 260 . I was not aware about the TDS level until I met Kent purifier people who actually explained the whole process and they were selling the same type of model ,one of which was installed about one and a half yrs before at my neighbour's house. They checked my AQUA GAURD purifier TDS level and then they showed my neighbour's ..i was surprised and kent is at the same price with least annual maintainance charges. i thought of contacting you people but because of some reasons I could'nt. The service person came again in September I guess and the TDS level but didnt tell it to anybody and I was not at home But now to add my agonyfinally the service person came a day before to my house and I asked him the TDS level .He told it is more than 400 .He said your filters are not working and he will have to change them.(Remember I wrote -The marketing person told me that we dont need to change the filters for two years and obviously I was given a defective model whose filters were already cracked) . I asked the EUREKA FORBES SERVICE MAN - Dear but you changed the filters when you said the they are not working and cracked? He answered -sir maine used kiya hua install kiya tha kyuki company iski warranty nahi leti. WOW what an answer by a REPUTED COMPANY's service person. Anyway I asked him to change the filters and he told me to pay for the AMC annual maintainance costing 3600 which is due on 17 Nov . I almost fainted and asked him what ..but the person who sold this never told me about this . and he was blank. Now I ask you that is this a new way to Loot people or what . I never expected this from Eureka Forbes a reputed company. And if I am paying 3600 as maintainance charges for one year and that too for a defective model .. I could buy a new and a better PURIFIER like kent in two years by not paying your irrelavant maintainance charges.(3600+3600=7200) What a pain I bought from Eureka Forbes. Finally I request you to take this complaint seriously as I will not bear this. I never received a receipt for this machine either. I want you to change this filter and give a brand new piece to me and the person who sold me should also be given a lesson. Me and my family have been drinking water with a high TDS level for one year almost even after spending so much of money.And I am not sure that even the water we were getting was pure or not.. Kindly take this issue on a urgent basis. To be on a safer side I took the photocopy of all documents from that service person was carrying the file .On the basis of those documents I am giving you the details Customer's name and address: Amit Chadha,B306,Chandra nagri, Aishbagh Cell no -[protected] -PLEASE NOTE THIS IS NOT MY NUMBER -ANOTHER PROOF THAT I HAVE BEEN CHEATED CUSTOMER SAP CODE [protected] MODEL RO ECO PLEASE NOTE - CUSTOMER RECIEPT WAS BLANK Please help me to get the things done right as I have been using Eureka Forbes products from a long time and I dont want to see this image of the company. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Eureka Forbes/Aquaguard RO — fraudulent
Respected Sir, i bought Aquagauard RO on 8/07/2007, from Ghaziabad Branch.Due to some fault in it, the filter get changed.it is in warranty period of 2 years since date of purchasing.unit no 8012790.in job sheet details ofwarranty are too wrongly filled.i hadpayed approxmately price of the new AquaguardRo.warranty details as per job sheet is 10/2/2008 to 9/02/2009.so sir, its a kindrequest to you take proper action in it.the service centre of rakesh marg, Ghaziabad.purchased had made on 8/07/2007, but the job sheet had been made from 10/02/2008.on 10/02/2008 they had taken Rs3500 in name of LIC.So as all ihad made payment of around Rs4940+Rs3500.on 28/02/2009 :Rs4950.kindly take proper action in this matter. Dear Amit Chadha,
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.
We have made a note of your contact details and shared the same with our service team. They will fix an appointment with you at your convenience and resolves this at the earliest.
For any further assistance, please feel free to write in.
Regards
Eureka Forbes Team
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.
We have made a note of your contact details and shared the same with our service team. They will fix an appointment with you at your convenience and resolves this at the earliest.
For any further assistance, please feel free to write in.
Regards
Eureka Forbes Team
Dear Friends,
My humble request to you all is, please do not buy any of the RO UV system provided by aquaguard. RED ALERT WARNING!
Please read the below to know why did i say these words.
I purchased an Aquaguard (Aquasure) RO+UV system on Jan 2014. It was working fine for 3 months and on April 2014 it stopped working. From April 15 2015 to May 7 2015 I have been literally fighting with customer service people to get the issue fixed. 3 times technicians visited my place stating that there is some defect in the parts and once the new spare arrives we will come and fix it and 4th time their Service GM attended it after repeated escalations on sending uncapable technicians. Now here is the highlight, Service GM stated that our water supply has a TDS of 2090 and Aquaguard RO systems do not function if your water supplu has a TDS more than 2000.(Please note this point dear friends if you are planning to buy an RO system) I checked the manual of this product and also the user terms of this product online.No where this has been mentioned that and also at the time of installation the technician installed it without informing this. Just to sell their product they hide everything and once they find any issue they use them as excuses. Heart-burning issue is now they are not assuring the refund of this product. At the end for the sin of purchasing this product my 16600 rupees is under risk of going void and my mental stress on fighting with them and I am manually boiling water past one month from when it started working. I am totally cheated.
My humble request to you all is, please do not buy any of the RO UV system provided by aquaguard. RED ALERT WARNING!
Please read the below to know why did i say these words.
I purchased an Aquaguard (Aquasure) RO+UV system on Jan 2014. It was working fine for 3 months and on April 2014 it stopped working. From April 15 2015 to May 7 2015 I have been literally fighting with customer service people to get the issue fixed. 3 times technicians visited my place stating that there is some defect in the parts and once the new spare arrives we will come and fix it and 4th time their Service GM attended it after repeated escalations on sending uncapable technicians. Now here is the highlight, Service GM stated that our water supply has a TDS of 2090 and Aquaguard RO systems do not function if your water supplu has a TDS more than 2000.(Please note this point dear friends if you are planning to buy an RO system) I checked the manual of this product and also the user terms of this product online.No where this has been mentioned that and also at the time of installation the technician installed it without informing this. Just to sell their product they hide everything and once they find any issue they use them as excuses. Heart-burning issue is now they are not assuring the refund of this product. At the end for the sin of purchasing this product my 16600 rupees is under risk of going void and my mental stress on fighting with them and I am manually boiling water past one month from when it started working. I am totally cheated.
The Aquagaurd company is a cheater and fraud and are just there to usurp money from innocent customers. I was asked to pay for the problem that existed from the start
Their Service Representatives Pallavi (head) and Prashanth (head) in Pune were so rude and arrogant that they literally said that for any problem resolution you need to pay or take the AMC. Their service representative came and did something in my RO + UV and now it is no longer working. When I call them they say that the product is out of service and you need to pay for the same
I purchased an Aquaguard (Aquasure) RO+UV system on April 2014. It was creating a lot of noise and I made a complaint for the same
The customer care representative came and said the system works like this only
My wife and myself thought how can a aquagaurd make such high noise like a generator!
We again made multiple complaints and no response/service came from their end
Very recently I saw the same model at my friend’s house and the same Aquasure was working without any noise. I again made a complaint to the service center and they said that there is a problem in one part and that needs to be replaced. Now to replace the same I need to take their AMC costing INR 5000 else I have to pay for the part. The noise problem that I had from the start and that was their trick to not to replace the part so that I pay for the same next year
I have been literally fighting with customer service people (Pallavi) to get the issue fixed. She was go uncultured to just cut my phone and not even listen to my request, She said “ mera kaan garam mat karo”
2 times technicians visited my place stating that the machine is fine. Their service representative are naïve and incapable. At the end for the sin of purchasing this product my 16600 rupees is under risk of going void and my mental stress on fighting with them.
I am totally cheated. You are a fraud company. I am going to consumer court to further take action against you!!
Nitin – [protected] . Connection is in the name of Anamica jain
Their Service Representatives Pallavi (head) and Prashanth (head) in Pune were so rude and arrogant that they literally said that for any problem resolution you need to pay or take the AMC. Their service representative came and did something in my RO + UV and now it is no longer working. When I call them they say that the product is out of service and you need to pay for the same
I purchased an Aquaguard (Aquasure) RO+UV system on April 2014. It was creating a lot of noise and I made a complaint for the same
The customer care representative came and said the system works like this only
My wife and myself thought how can a aquagaurd make such high noise like a generator!
We again made multiple complaints and no response/service came from their end
Very recently I saw the same model at my friend’s house and the same Aquasure was working without any noise. I again made a complaint to the service center and they said that there is a problem in one part and that needs to be replaced. Now to replace the same I need to take their AMC costing INR 5000 else I have to pay for the part. The noise problem that I had from the start and that was their trick to not to replace the part so that I pay for the same next year
I have been literally fighting with customer service people (Pallavi) to get the issue fixed. She was go uncultured to just cut my phone and not even listen to my request, She said “ mera kaan garam mat karo”
2 times technicians visited my place stating that the machine is fine. Their service representative are naïve and incapable. At the end for the sin of purchasing this product my 16600 rupees is under risk of going void and my mental stress on fighting with them.
I am totally cheated. You are a fraud company. I am going to consumer court to further take action against you!!
Nitin – [protected] . Connection is in the name of Anamica jain
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EurekaForbes,Aquaguard RO. — fraudulent
i had purchased an Aquaguard RO, dated[protected].due to a fault in it, filter had been changed.being in guarrntee periodtill date[protected], then too i was charged Rs5000.purchasing was made fromghaziabad branch, service wasdone from servicecentr, rakesh marg branch, Ghaziabad.viderecipt no:80127790.kindly, lookforward in this.otherwise i am going tolodged an compaint in consumer court.