[Resolved]  Eureka Forbes — Aquaguard total infiniti annual maintenance contract

Address:

Thane, Maharashtra

Myself Swapnil ,resident of Kalwa (W), Thane.
I have Aquaguard total Infiniti water purifier. I have an ongoing annual maintenance contract for 3 years.
My customer number is [protected].

I have put a service request for purifier cleaning and candle replacement on 19th March 2013. For doing so I called helpline +[protected]. The request number is 70613589.
I received a call from a technician on 21st March intimating that he'll be visiting my home for servicing.
I specifically told him to carry the service record card and his identity card while visiting my home.
I did this to avoid the unit to be opened by any unauthorized technician.
He said that the local service provision agency is changed and the records are not yet handed over. I said that he should tell his local agency to give me a call clarifying this.
I received a call from the local service agency's office on 22nd march clarifying the matter and the lady also request to cooperate and she'll be creating a new service record card. I agreed to it. Unfortunately I do not remember the name of the service agency the lady mentioned in the talk.

But no one came to my home for servicing. I kept calling the helpline number +[protected] asking for the status of request and literally pleading for doing the needful.
Despite several calls, No one turned up in my home. Finally I called +[protected] on 29th March and asked for the mangers on phone.
Every call the customer care representative forwarded, used to bounce off from the auto answering machine and used to get cut.
I called the aquaguard helpline 5-6 times on 29th March and finally got connected to a service manager. He apologized and said that he'll personally look into this manner.

The service manger also assured that under all circumstances servicing will be done before Monday 1st April
My request remained unattended till 5th April.
On 5th April I again called +[protected] and explained the status.
I was reassured that the servicing will be done on 5th April itself. Nobody came to my home for servicing.

On 6th April, I called +[protected] but the phone is temporarily out of service.
The call finally got connected and this time I said that In view of all the matter mentioned above, I am utterly disappointed. I have reached to a conclusion that the customer like me who has given a long term commitment is of least importance to Eureka Forbes.
I have wasted a lot of time, energy and money on phone calls and received only disrespectful ignorance from your side. I do not want to be engaged into any long term contract with Eureka Forbes.
I want a full refund of the entire amount paid as 3 year maintenance contract. Please do not make me report this matter to the consumer court.
I told them process the refund immediately. They apologized and gave a refund request number 88340616.

Since 19th march I have called Eureka Forbes helpline for at least 12-15 times.
I also sent an email to [protected]@eurekaForbes.com reporting this entire matter and didn't even receive an acknowledgement of my email.

Please help me get a full refund of the money I paid for 3 year AMC.

Swapnil Paingankar.
paingankar.[protected]@gmail.com