[Resolved] Eureka Forbes / Aquaguard Total Reviva — Refund | |||
Eureka Forbes salesman Satish Pandey visited me on the 20th of August and recommended upgradation of my existing Aquaguard. He was insisting that Aquaguard Total Infiniti was the ideal product that I should buy. I was hesitant as I was not sure on what basis he was insisting that Aquaguard Total Infiniti was the product that I should purchase. I insisted that I wanted to meet his senior so that I could take his opinion, too. Satish Pandey came the same night accompanied by his senior Harikant Sharma. Mr Sharma felt that Aquaguard Total Reviva was the product that I should consider. They made me speak to Mr. Firoze Siddiqui, who also endorsed the Aquaguard Total Reviva. So I confirmed my booking vide Order no.[protected] dated 20-08-10 and a issued a cheque for Rs. 8999.00 (Rs. 1000.00 being the buy-back value of my existing Aquaguard). Satish Pandey promised next day delivery and installation the following day, which was not to be. He also promised that once installed, he would bring TDS meter to check the TDS level and also take the water sample to your laboratory to confirm that the filtered water was potable. I had to call innumerable times to get him check my water using the TDS meter. The other promise of getting the water sample checked at their laboratory was duly declined. He also promised to refund me the amount I had paid towards AMC of my existing Aquaguard within 3 days. Its over a month and a half, I have still not received my refund. I have called innumerable times, but in vain. Why do I, as a customer, need to follow-up so vigorously ? Why do the sales people or their respective seniors give false promises which cannot be adhered to ? Till the time the sale was made, I received several calls from the Sales team. What about the after-sales promises ? Who is responsible for that ? Why can't the company be clear about what can be delivered and what cannot be ? Why keep the customer in the dark ? How can I have my issues redressed ? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
-------- Original Message -------- Subject: Re: Aquaguard Total Reviva - Non satisfactory working and non-responsive / delayed services
Date: Tue, 19 Oct 2010 15:56:55 +0530
From: Sundeep <sundeep.[protected]@icicibank.com>
Organization: icicibankltd
To: [protected]@eurekaforbes.co.in
CC: [protected]@GMAIL.com
Dear Ms Geeta / Seema,
Awaiting revert.
Regards
Sundeep Verma
-------- Original Message --------
Subject: Aquaguard Total Reviva - Non satisfactory working and
non-responsive / delayed services
From: Sundeep <sundeep.[protected]@icicibank.com>
To: [protected]@eurekaforbes.co.in
Cc: [protected]@GMAIL.com
Date: Monday, October 18, 2010 2:40:41 PM
> Dear Ms Geeta / Seema,
>
> Kindly refer our discussion (on Ph. No.[protected] in the matter.
> I have been facing problem with the purifier - Aquaguard Total Reviva
> - since purchased i.e. 06.09.2010. Within a period of approx. 45 days
> the machine was not working for 5-6 times which can be authenticated
> with complaints registered with your customer care / service centre.
>
> The matter was brought to the notice of your Service Centre executive
> Mr Bisht (Mob. [protected]) and your Sales executive Mr Dhananjay
> Mishra (Mob. [protected]). All these days I have been chasing up with
> them for doing the needful. On several occasions there was no
> response / call back despite several calls made to their mobile no.s.
>
> There appears to be manufacturing default which remains unattended
> till date.
>
> I express my unwillingness to accept such machine with manufacturing
> default and request for immediate replacement. The purifier is not
> working since yesterday (17.10.2010 - Comp No.[protected].
>
> Kindly coordinate with your teams and arrange to replace the purifier
> / do the needful urgently.
>
> Regards
> Sundeep Verma
> Mob. [protected]
>
Date: Tue, 19 Oct 2010 15:56:55 +0530
From: Sundeep <sundeep.[protected]@icicibank.com>
Organization: icicibankltd
To: [protected]@eurekaforbes.co.in
CC: [protected]@GMAIL.com
Dear Ms Geeta / Seema,
Awaiting revert.
Regards
Sundeep Verma
-------- Original Message --------
Subject: Aquaguard Total Reviva - Non satisfactory working and
non-responsive / delayed services
From: Sundeep <sundeep.[protected]@icicibank.com>
To: [protected]@eurekaforbes.co.in
Cc: [protected]@GMAIL.com
Date: Monday, October 18, 2010 2:40:41 PM
> Dear Ms Geeta / Seema,
>
> Kindly refer our discussion (on Ph. No.[protected] in the matter.
> I have been facing problem with the purifier - Aquaguard Total Reviva
> - since purchased i.e. 06.09.2010. Within a period of approx. 45 days
> the machine was not working for 5-6 times which can be authenticated
> with complaints registered with your customer care / service centre.
>
> The matter was brought to the notice of your Service Centre executive
> Mr Bisht (Mob. [protected]) and your Sales executive Mr Dhananjay
> Mishra (Mob. [protected]). All these days I have been chasing up with
> them for doing the needful. On several occasions there was no
> response / call back despite several calls made to their mobile no.s.
>
> There appears to be manufacturing default which remains unattended
> till date.
>
> I express my unwillingness to accept such machine with manufacturing
> default and request for immediate replacement. The purifier is not
> working since yesterday (17.10.2010 - Comp No.[protected].
>
> Kindly coordinate with your teams and arrange to replace the purifier
> / do the needful urgently.
>
> Regards
> Sundeep Verma
> Mob. [protected]
>
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