[Resolved] Eureka Forbes / Aquaguard / Total RO Reviva — 20 days and counting... but no response to the lodged complaint | |||
I purchased a Eureka Forbes water purifier on the 3rd of March 2010 through one of their direct sales executive. The Machine failed to work in less than a months time after installation. So had a complaint lodged and so it was fixed in couple of days time. Its been 3 months since then and again the machine refuses to operate. I lodged a complaint on the 29th of September 2010 (complain no.[protected] and after repetative phone calls to the customer care a technician was sent to my place on the 11th of October 2010. Thats, almost 13 /14 days after the complaint was registered. The technician pulled out the adaptor from the machine and said it needs to be replaced. When asked, when it can be done, he said whenever the company gets a stock of adaptors. I relodged a complain on the same day (complain no.[protected] requesting them to fix my machine at the earliest as I had no drinking water in the house. However, till date (17th of October 2010) the machine is not yet fixed and they dont have a solution to provide. Its pathetic that they are dealing in Water Purifiers and fail to understand the importance of clean drinking water. The machine costs Rs. 10000/- but in less than 3 months its a scrap worth nothing at all. So, I have a Eureka Forbes 'branded' scrap in my house. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
This is when the company boasts of the best Servicing. I think all are alike.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Aquaguard total-REVIVA — Not giving results
sir, I m from osmanabad . In last weak Dt 02/0702009 i buy Eureka Forbes warer purifier of Aquaguard Total - RO model - REVIVA But it is not working well. Is it original or duplicate ?So Sir plz.give me details of this product . My cell no. is [protected], landline[protected] and email id is [protected]@rediffmail.com .So sir plz. guide me . I have invested 10000 Rs for that. Oterwise plz. tel me where i complain THANKING YOU