Eureka Forbes / Aquasure Crystal Water Purifier — faulty water purifier

Address:

Mumbai City, Maharashtra

hi
i am dr.devendra purchased eureka forbes Aquasure water purifier on 17/12/2011 from Vijay sales, sion mumbai..in early feb i.e. within 2 months suddenly the outlet started leaking even if the water purifier is in switched off mode..it stopped only when i cut the water supply..i called upon the helpline number.and within 2 days the service engineer replaced leaked valve which sucks water..it was told to me that it can malfunction again.and advised me to install a booster pump costing rs.3000 to avoid this problem in future..
After replacing the valve the water flow has reduced significantly and now its taking 10 min to fill a bottle of 1 litre..on the contrary this filter assures you flow of 2litres/min..i called upon the engineer, he told me the filter is at fault..he dint do any paper work...since then last 2 weeks i have been calling helpline repeatedly..they just apologize but not fixing the problem..this pathetic service when the product is just 2 months old..my request number is 86385347..
so please do the needful..
Dr.Devendra Thakare
sion(w) mumbai
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