[Resolved]  Eureka Forbes — worst service

I stay at a suburb in Pune.Two days ago, water stopped coming from the Celebration series Purifier. So i called up the local franchisee. they promised to send the technician by evening and gave the complaint number. However it is 4 days, nobody has turned up. Attempts to call up the franchisee has proved futile as they keep dodging the calls. Above that, when confronted with the issue, they falsely claim that the technician had come last evening and nobody was at home. I am still struggling to get it repaired. In the meantime my wife fell sick with stomach pains due to water problem. we have changed over to the old filter and boiling method. Hence my advise:
Never buy an eureka forbes water purifier in life. Try Kent or Philips series.

I had tough experience with eurekha forbes, do not buy Erurekha products.

Dear Sir,

I am a Personnel Officer of NTPC-SAIL Power Company Ltd. at Rourkela. I am looking after all the Aquagurds purifier of our company. We had given AMC for two years to our local Eureka Forbs office for servicing of 18 nos. aquagurd purifiers. We had given many times complaints for attending the aquagurds which were out of order. But they are not attending our complaints. Now I am facing embarassing situation at our plant. It is industrial area, it may arise IR problem. I had contacted the local incharge Mr. Srichandan many times over telephone. But he is not responding our request. In this regard you are requested to kindly look into this matter at the earliest.
Thaning you,
(H.H. Dikhit)
Officer (HR)

I have prchased a Eureka Forbes Elegant RO , water purifier three months ago . Afetr that the filter failed 3 times .Everytime , it is taking 2 weeks tim to resolve the issue . I have a small child and hence getting this repaired is important for me. Everyday I call the cstomer care number 39883333 and they say "Your problem will be resolved today" . This time , I registered a complaint having a comlaint nmber [protected] on 3rd november . Today is nov 9th .Nobody came to our house for resolving the issue .

DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST
DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST
DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST
DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST
DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST
DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST
DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST

We have already informed for servicing our vacuum cleaner at Nelsonmanickam Road site. But your service mechanic did not attend the case so far. We are in this service field for the past 30 years. But we didn’t see a worst service so for like your people. Complaint was lodged thro phone. Daily morning we are complaining form 15.6.10 to 19.6.10. Complaint No is 83053588.But there was no response from your side and this is your service condition which is very hopeless and ridiculous ever. Can’t you give response for our calls. Your service goes very worst.

After seven days, my complain regarding changing the filter cartedge of Aqua sure water purifier Model STAR LX has not been solved. Date of purchase is 1 st April, 2010. It is under 2 years warranty period, even though service center do not take care. I recommend everyone not to purchase any of the appliances from Eureka forbs because of its bogus service.

I completely agree. They are the worst. I will never buy any eureka forbes product - NEVER

Hi,

One of the worst product & Customer services ever seen.Shame on Eureka forbes.

Raised a complaint on 22Aug 2012 and till no one has turned up to look in to the issue.The ref No is 87501456.

Company should be thrown out of industry.

Thanks
Ramani

PLEASE DO NOT PURCHASE ANY PRODUCTS OF EUREKA FORBES.ITS LOST ITS BRAND AND REPUTATION

I have AMC for Eureka forbes water purifier of 3 years which was forcefully given under the various pep talks. But last 2 years we have received worst service from Eureka forbes. The service station people take the compliant and technicians never turns up for days. Number of reminders required and every time the telephone operator at office asks the same questions in lieu of referring the earlier complaints The technician never pick up the phone. I am fade up with the service of Eureka forbes They dont come for regular service also.

Dear Chandrakant,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.

Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: [protected]@eurekaforbes.com

Regards
Eureka Forbes Team

"

Hello All,

Im based out of Kukatpally, Hyderabad. I bought an Aquaguard Enhance RO+UV in Sep-2014 and installation done in the same month. water leakage problem arised on 02-Oct and Complaint raised (Complaint No. [protected]) on the same day. No body turned up until I did a number of follow up calls, the technician arrived 17-Oct and fixed it. As per technician, he has received the complaint only the day before but I see in his sheet it was dated 02-Oct.

The water leakage started again on 19-Oct, I have raised a complaint (Complaint No. [protected]) and none of the technician came up till date (09-Nov). I have been calling them everyday and they always say a single sentence "Sorry for inconvenience caused and it will be fixed in next 24 hrs". To escalate the problem, I have been given a number to contact a person called Sairam in Hyderabad area, who is Service Manager. I called him on 06-Nov and he has repeated the same sentence "Sorry for inconvenience caused and it will be fixed in next 24 hrs" and he asked me to sms the complaint number, so far no response.


Regards,
Siva.

Worst Service I have faced ever

There is no escalation matix provided on eureka forbes website.only customer care id is provided.that too you wont get any response even after you drop mail 10000 times.when the things are communicated in the written format then it is easy for us to highlight the issues and service provided to us .i have written many mails to eureka forbes customer care id.forget about acknowledgment i have not even received any revert.i dont know then why this id exists.even i tried to file complaint sending sms but no satisfactory response from them.your service executive forcefully provided other type of filter in water purifier and forcefully taken signature even though it was told to him we dont want to fix the other type.fix the same which was there previously.this people will only approch you at the time of renewal of contract .once the contract is done you will have to run behind them.

for demo on purchased vacuum cleaner

i have purchased dry & wet vaccum cleaner in march 2014 but till date demo is not given and complaint has been registered 2 times but no respond is given by your sight.