Eureka Forbes — repair technician not attending

I purchased a RO in may 2008 and it is not working since last 5 days.The salesmen which have come to my house had shown the so called the best and the costliest product offered by the Euraka Forbes the Aquaguard Total SENSA 3G at the cost of Rs. 19000 along with so many promises. But since then it has malfunctioned twice and this time insite of the promise by the salemen that by sunday (26/10/08) or latest by monday (27/10/08) he will send the engineer to rectify the water purifer problem. But no body turned up and we are forced to buy drinking water from the market for the drinking purpose.

I have tried to called up the customer care center and he recognised my name as well as my home address but said you have not registered your complained with us. When asking from where he has got my name and home address he talked to me such a rude manner instead of helping me out or taking my complaint. Now even the salemen in not replying to my calls send even SMS but failed to got any call or reply which shows their calious attitude.

These are the people who make your life so difficult while selling their product.they dont see any time, whether its late at night or early morning to sell their product but dont care when any problem comes.The sales person Ravi Kumar gave his cell number but despite repeated calls, he does not have time to pick his phone.

Look at the attitude of so called Prodfessional company

My address is DA/92A, DDA Flats, Hari Nagar, Near Clock Tower, New Delhi - 110064.

Balwant Singh Atwal
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