[Resolved] Eureka Forbes — OVERCHARGING FOR REVIVA R.O. WATER PURIFIER | |
Salesman of the company Mr.Ram Jatan Yadav, from Local Sales office at 111,A/3,Ashok Nagar,Near Gumti Gurudwara, Kanpur-12 (Tel.[protected] has quoted price for REVIVA R.O. TOTAL model of water purifier @ Rs.13500/- & got the same installed at my residence on 04.02.2010 receiving payment of Rs.10000/- through DD on Corporation Bank,Kanpur and exchange value of old water @Rs.3500/- (under buy back arrangement). Later I came to know that the Lucknow Divisional Sales office has quoted the price of the same model @ Rs.9990/- to one of my friends also working at Corporation Bank. When I pointed out the same, the sales man has promissed to replace the installed product by AQUAGUARD PROTECT+ model (whose actual price is Rs.13500/-. However, he has not kept his promise & later on repeated contacts made over his Mobile Phone [protected] got the number temporarily disconnected & the land line of the company also did not respond. Bills, receipts & quotations given by the salesman from Kanpur office & quotations issued by Lucknow office of the company are with me as proof. I wish you to intervene & redress my grivances of overcharging me to the extent of Rs.3500/- by the Company & pass an exemplary judgement against the company so that other consumers are also not cheated in future. Name: RAJ SHEKHAR RAI Address: Flat no.201, 2A/2, Azad Nagar, Kanpur (U.P.) Phone-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Eureka Forbes provide very low quality machines accourding to price & giving very poor service to the customers form tht customers are disatisfied from company and the product.
Reply
The will sell you one product and after a year or so they will come back with another product and tell how how bad purchase you have made and the new one is perfect for you. Their service is pathetic and agents are horrible after saling the product.
I am following up for service of my RO water plant (Reviva) for last 5 months. I had annual service contract with company. as per contract I should get 4 free services and one time free replacement of Carbon+Membrane+filters.
The relevant agency / person responsible for services has not responded my followup through phoen since last 5 to six months.
No actions has been taken for the below complaint I have registered to company website.
Once I found card from person from service center (unfortunately I was not home at that time), immediately I called the number mentioned on card (+91 [protected]). He assured me that the next day person will come for servicing of Reviva RO. But nobody has appeared then.
Again I call the person three days back (Friday 12-Mar-10), He again assured me that person will come to my home on 13-Mar, but nobody has appeared.
Now whenever I am trying to call this person he is not picking the phone and blamed me that person from Reviva has come 3/4 times and nobody has available at house. While the fact is I was waiting for whole day on 13-Mar and nobody has turned up.
Actually my last service and free replacement of Membrane, Carbon and filters was pending as per my yearly service contract I have made last year
The relevant agency / person responsible for services has not responded my followup through phoen since last 5 to six months.
No actions has been taken for the below complaint I have registered to company website.
Once I found card from person from service center (unfortunately I was not home at that time), immediately I called the number mentioned on card (+91 [protected]). He assured me that the next day person will come for servicing of Reviva RO. But nobody has appeared then.
Again I call the person three days back (Friday 12-Mar-10), He again assured me that person will come to my home on 13-Mar, but nobody has appeared.
Now whenever I am trying to call this person he is not picking the phone and blamed me that person from Reviva has come 3/4 times and nobody has available at house. While the fact is I was waiting for whole day on 13-Mar and nobody has turned up.
Actually my last service and free replacement of Membrane, Carbon and filters was pending as per my yearly service contract I have made last year
I am having the same problem like yours .Can we join together and file a conusmer complaint against Eureka Forbes.
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