[Resolved]  Eureka Forbes — Customer service at real low

PATHETIC response for renewal of annual maintenance contract...have already called several times the helpline...nobody has come since 24/10/09.i had called 10 times in JAN 09, gave up after NO RESPONSE.i have AQUAFLOW WATERPURIFER..my request no is 82073986.area manager YOGITA/RAKHI ON 67600125/128 not contactable

we have purchased a RO frrom amritsar, at present the tap of the ro has became faulty/ broken, i have lodged complain for replacement of the tap for more than 07 days back i.e. on 09.11.09, but till date they have not replaced the same, we are unable to drink the water in our office. sir, kindly arrange to replace the tap early. The amritsar branch is not doing anythink.
thanks
address Sahil Agency, sco 51/5, Guru Kirpa Complex, Hide Mkt. Opp: old sabzi mandi, Amritsar. Punjab [protected]

Eureka Forbes have the Worst service in the world better the customers sell the product in garbage and start drinking boiling water as I have called eureka forbes twice or thrice but did not received any respond from them. Please do not use eureka forbes products

I have lodged a complaint on 21.11.09 (No.[protected] for Aquaguard. Almost 15 days have passed. Technician came home after 3 days without notice, we being working people nobody was at home and later Technician called and told that complaint will be attended on Sat. 28th Nov. I was waiting at home but nobody turned up. This is usual experience now. Eureka Forbes don't even care for Customers complaints.

Samir

pl get the hyderabad phone no. of eureka forbes for water filter

Sir,
We have been using the Eureka Forbes Reviva Water Purifying system for the past 6 years. We have been changing the filters in the appropriate time as per the schedule. But the service provided by them is not at all satisfied. We called the service engineer for a month time back. But everytime, they are telling the same answer, that is "our person will come tomorow". In Tambaram, a Service is provided by pristine services. Once in a year they are very prompt in collecting the AMC amount. But after that time they never turned up. I doubt, whether a Eureka Forbes closed the Customer care department and keep the selling alone. They doing really a dirty business.

The Franchisee Mobile Nos given is ( Pristine Services), [protected], office no:[protected]

These are jst use for them to respond as "tomorow", Thats all.

My Mobile No: [protected] - D Suresh Selvakumar, Tambaram W, chennai -45

I have bought Eureka Vaccum Cleaner - Wet and Dry on 13th Dec, 2009 and I was given the Demo after 10 days and on the same day the Machine made a huge noise. I was promised by the sales person that they will get the machin replaced within 2 day.
After 5 days nobody turned up and I registered the complaint No. 823 458 93 on 24th Dec, 2009 and they promised to replace the machine within 48 Hours but as usual no response . I hve called up Thane office at 2580 4949 but all in vein.
I think I should have bought a China made Vaccum Cleaner at that would be cheap and would work for 6 months. But this Eureka machine didnt work for 1 day also and the service is good for nothing . A worse Company with a Worst Customer Service they have. The final thing to be done is to register a Complaint with customer court and give it in newspapaers so that " BE AWARE OF EUREKA PRODUCTS".

The water purifier not working properly

ORDNANCE FACTORY AMBAJHARI, NAGPUR (MINISTRY OF DEFENCE) REQUIRED HEAVY DUTY FLOOR CLEANING APPARATUS TO MAINTAIN THE OILY SHOP FLOOR (APPROX AREA = 80000 SQ FT).

PLS SEND DETAILS OF CONTACT PERSONS IN NAGPUR FOR PURCHASE OF SAID EQPT.

THANKS

[protected]

i had purchased an eureka forbes purifier on 6 march 2010, bill no.037686. i had paid the amount by cheque and for two weeks. i did not get the machine till two weeks later, on 22nd march. today is saturday 27th and till date no installation has been done. when i called up the salesperson ajinkya, he reluctantly gave his boss suresh's number. when spoken to suresh, he kept delaying the matter and inspite of several calls to them, no response has been given from their side. suresh refuses to give his superior's number and asked me to get it from the net!!!
horrible service and customer service frm a company like eureka forbles, i won't recommend it to anyone!!!

You guys giving very very bad service your customer and we logged the complaint in the month of Dec 09, still same problem not yet resolved, now also we logged the complaint, complaint # 82680854.

I was buyeing Reviva total RO form yr karnal office vide bill no. 264 dt.16.9.08 in exchange aquaguard booster. also taken contract for services vide c.r no.759 dt.13.9.09. of annual maintanance contract, now my family is sifted at Gurgaon, pl arrange to transfer the same services as mention below address.
ashok g sharma, H.no.B-17, street no.7B, nr.hanuman mandir, adjoining sector-5, ashok vihar, gurgaon. Haryana. pin 122002, Mob.[protected]
requested pl kindly arrange to do needful on top priority for balancing 2 services.
regards
ashok g sharma, manager marketing, JKLC Ltd.

i am strongly agree eureka forbes company is good & his service also good

Hi,

I purchased a water purifier which is still covered under warranty and nobody came for its service. The purifier is not giving desired water output and hence we called up helpline and nobody turned up till date.

Yesterday, I have to shift my house to a new location inside the city and i again called up the helpline so that they can send their representative to dismantle and refit at new location and repeatedly requested to send their representative on or after 7:00 pm since we are working and could not meet in between. When i came at evening I was surprised to find out a label (lock shape) and written that i came at 1:40 pm and the house was locked. Inspite of clear cut request their representative Mr. Atul came at 1:40 pm. Since i had to dismantle the purifier, I kept on calling helpline and nobody responded thereafter. Finally, since no other solution left, I had to dismantle the purifier by self with great difficulty and removed screws that holds membrane. Today during our conversation with their representative, we mentioned that purifier to be placed at new location for which he informed that this area does not comes under him and regretted. Now again I am calling helpline and let see what happens.


I was about to take AMC but very happy now that their such services forced me to think twice before giving AMC to Eureka. I will rather choose a local service provider rather than Eureka.

Dear friends I will not prefer Eureka Water Purifier to anyone because of this poor service.

Regards,

Jaison

I fully endorse your views. I have bought a new Infiniti water Purifier . When I called them up their sales person was at my door step in 45 minutes. After purchase when the machine was in warranty in two months time their saervice people could not find my houise fo 5 days. When the higher ups were contacted the sales person did come and say that he would get the spare part and come. It has been 10 days since my complaint was registered -complaint no [protected] yet still not rectified.
The senior person Mr Vinay when contacted plainl;y and rudely tells me that he has informed the service people who will attend to the same.
My advice to all future customers is to stay away from Eureka Forbes as their after sales service is the worst one can ever imagine.
No responsible person is available to help you.

It is right. The executive of Euraka Forbes are making lots of falls commitment at the time of selling their product, but non of them they will follow in future after selling the product and/or getting the AMC.
I had purchased Aqua Guard in July'09, as per their commitment during frist one year they will replace the filter it self. Now One year is about to complete, no service engineer visited my home to fulfill their commitment. It seems the company is providing they better training to make the falls commitment to the customers to get the orders.

Resp/

I am very much sorry to say that your service provider in Jorhat (Assam) is so poor and incompetent. They does not have proper professional training. I myself is a sufferer. 6 months back I have puchased a PROTECT PLUS water purifier at Kolkata. i have been transfered to Jorhat & joined here on 26.05.10. Your service provider has instolled the machine but after 2 days it has stoped working. They have changed Adopter & charged Rs. 2990/-. In the very next day it was not working. [ have given lot of complain but they are still not turn up. Till today, not visited my home. So kindly take necessary action at your end.

Pradip Hazarika, mobile no. [protected]

Beware of eureka forbes
Worst Product Eureka Forbes RO Water Purifier WORST customer care particularly NO RESPECT FOR CUSTOMERS

A sales executive showed me a RO of Eureka Forbes, at the time of booking he told me that I will not face any type of service issue, so as par their words I brought the RO water purifier from Eureka Forbes. But the unit which is installed in my house is old because it stops working after 2 days. The called many times to the customer care of Eureka Forbes, Dwarka but they are so irresponsible and careless towards their customer care and after sale service. Like if you called them 2-3 times regarding the complaint then they stop picking up your phone, if you call them from the previous number. I suggest every member of the consumer court that never ever buy a Eureka Forbes products, if you want to live peacefully

I have pROtect+, We purchased a Water purifier 03-July-2010. The water purifier is not working since 9th July. The complain number we got is 58712252. Since then we are calling customer service everyday and everyday customer support say they will send the service person on the same day. But today is 16th July and till today nobody has come. This is the poorest service we have ever seen. Now we are feeling that we made a mistake by purchasing your product.
I call on 9-july-10 morning for service because my water purifier stopped working completely but no one has come for service so whats is the use of pROtect+.When I call to You for your product your guys come home immediately to get money, but never bothered to attend the service call. Yesterday 12-july-10 I called 5 times and your customer support people promised me that someone will attend 100% but I waited till 9pm no on turned and I again called but it was going to voice mail saying you work only from 8am to 8pm. I don’t understand why you are giving false promises.

I never seen such WORST WORST customer care, since these people are getting paid regularly they dont care about there work, they should realise that they are responsible for customers product and responsible to answer customers. THis guy said he has no responsibility to call customer and update the status of the product. Just imagine a guy cooly telling this to a customer straight forward.

Is this the way to treat a customer like this ? I am sure you are spoiling your reputation and I feel bad for having taken pROtect+. I would certainly escalate this issue to very high authority.

Mohamed Sultan

I am using the aquagaurd reviva water purifier system.I strongly agree that the service provided by the eureka forbes is very poor.There was a leakage directly from the system not from the out let directly from the machine, the technician did his job and the next day the water was not delivered in to the machine but the machine works when I called my previous technician Mr Manju ([protected]) he just replied call to customer care and he simply ended the call this the service provided by EUREKA FORBES.Really ...

Absolutely the entire process of AMC is utter waste as same is the case with us. As they never respond forget quartely even annually once they never pay a visit to clean or replace (service). Ethically Eureka is not doing right job for what they are taking money and they are jus making money and filling their pockets. Even after there's such neck to neck competition in the market Eureka guys are playing around. Defnetly there's going to be a down fall and soon Eureka will drop on... At this present time where customers hav hell lot of choice to make in the market and its really shame n not realising that its the customer satisfaction which is MOST important. Its time to wake up n up your sleeves.

Its Quality that drives and not the quantity...