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[Resolved]  Eureka Forbes — Customer service at real low

Hi,
I have called up eureka forbes customer center @ 39883333 on Wednesday & request number is 15882. The Aqua guard water purifier system is not working in our house for past 3 days. I have been following up with you since wednesday, I have been keep hearing that custoemr service person is on the way & reach by EOD. Is this the service that is expected out of Eureka.Whenever the sales person come to my home to collect AMC, he promply says they will come every quarter to do service of the system. It so happened until now in the last 4 years not even once they have turned up for quartely service. When the sales guy comes the next year to collect AMC, He says the same story, that he is new to the organization, he will ensure that he will come & carry out the service every quarter. How can you expect me refer Aquaguard to my friends/relatives, if the service this pathetic. What is the turnaround time in case customer reports in with problem. Its more than 3 days, Would appreicate if you could send service person ASAP, otherwise i have no option other than write to various seniors/other media persons about the pathetic service we have been provided the last 4 years or so

Thanks and Regards
ARavindan
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Aug 14, 2020
Complaint marked as Resolved 
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I bought a Eureka water purifier - TOTAL - RO - Reviva model 6 months back, and after installation no one has turned up from the company even after 5 months, then i called the customer care and asked for service (routine checkup -when it is under warranty), a service ??????? person came and rectified the machine which was in better position before his visit.

After this i am facing severe problem, as the water storing time is aproximately 2 hours for the so called 10 ltr tank. Also the water taste is not good. During the time of drain also the water coming into the storage tank.

So I gave a service request/complaint on 21st July 2010 my complaint nol is 58819308. Till now i made several calls to the customer service tel no.39883333, i should appreciate their constant reply "our person is on the way, within today they will come and rectify the problem-am sure, dont worry"

IF YOU CANT PROVIDE SERVICE IN PROPER TIME MEANS YOU CAN SAY DURING YOUR SALES ITSELF "BETTER BUY TWO AND KEEP ONE AS SPARE - THIS IS OUR RECOMMENDATION - DONT BLAME OUR COMPANY TOMORROW IF OUR SERVICE DEPT TAKES HELL OF TIME"...

Really i am very proud to say that every organisation in india has to learn the service/customer satisfaction from eureka forbes -- so that INDIA become No.1 in the Sales after Service.
we have our aquagarurd not working properly
add. 133-b miya wali conlony gurgaon
contant no -[protected]/ [protected]
pls helps us
My acquagard classic waterpurifier became out of order in the month of january'10 and the same was repaired by the alleged authorised service center at Silchar, Assam by replcing the PCB on 29-01-10. But unfortaunately the became defective again on 2nd july'10 and it was deposited to the service center on 3rd july. I was assured the same willbe repaired again by replacing the PCB and no cost will be levied as it is within warranty period.But it is a matter of regret that the same was not repaired upto 25-07-10 inspite of my persuation personally and telephonically.when I lodged a complaint through internet, the original authorised service center for acquagard contacted me rgarding the complaint, then only I could know that, the service center at Silchar to which I have repaired my acquagard classic waterpurifier is not the original authorised service center for acquagard but for Acquasure only.. One thing I could not understand that How the service center for Acquasure at Silchar, can undertake the repair work of acquagard, when there exists one authorised service center for Acquagard.By this not only they are harrassing the consumer but tarnishing the image of the company.It is worthwhile to mention here that, the purifier is not yet reparied completely, though they have handed over the same saying that it has been repaired after taking the service charges.Can we expect some suitable action against the defaulter servece center fro the company side?

P.K.DAS, RLY.QR. NO.230 (B) TARAPUR, SILCHAR, ASSAM MOB- [protected]
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Hello Sir,

I echo the same feelings expressed by many others on this forum.
I have been calling up your 24hrs helpline more than twice a day for the past month or so and I always get the same reply that the engineer is on his way and would be reaching my place by EOD. But I must say that day hasn't arrived yet!!! Moreover, the local franchise out here, SANJANA ENTERPRISES, are LEAST HELPFUL and MOST RUDE anytime you call them!
I must confess that it is really disgraceful on the part of such a reputed company like Eureka Forbes to make false promises to its customers and keep them waiting even for the basic repairs and quaterly maintenance that too when the customer has already got an AMC done. Moreover, some of the silly excuses given by your engineers, like the non-availability of certain parts for months, is just baffling!!! I must say the post-sales customer service gone from good to bad to WORST in the past couple of years and now this brand no longer remains the one sought after by many, especially in the age of cut-throat competition!

I sincerely request the concerned authorities to have a deeper look into this seemingly grave problem and provide some solution to the unhappy customers.


Sachin G. Shenoy
Koparkhairane, NaviMumbai
+91-[protected].
eureka forbes people are fraud, it been 28 days days we purchased water purifier from last 4 days it is not working when we call to local person for services, they are like will do needful in 24 hours, but every day we hear same story. It is really pathetic.

To sale this product sales person came to my office at dot time and he told me when ever your device is down we will do needful within few hours. Its been last 96 hours nobody has turn back.

Please do not buy eureka forbes purifiers this company eureka forbes is just fraud. I really made big mistake.
I fully agree with you.I my self have registered my complaint about my vacuum cleaner 15 days back
but every time I remind them I get the same answer that the service man is on the way. I think people
should stop buying Eureka Forbes products
A.S.Mulla
I am very much agree that your executives gives wrong commetment to customers. i had bought a ro system ( reviva rs. 9990 dated :[protected], on that time your executive told me that he provide one stand and cover free. Still i am waiting for and now he had not attend my call also.
you have to take some action.executive name is Parasuraman his Cell no. is [protected] (Pondicherry)

Please reply me my email id is [protected]@yahoo.com.
Hi

I was using their UV model for quite some time.Their Technical Representative (?) who come for regular service egged me to go for their latest improved version.The sales guy after ascertaining the water source(metro water} advised me to go in for protec+ RO model.He neither check tested the input TDS and output TDS.Neither the technician(?) who come for the installation on 4thSep2010 tested the same.As I notice from their manual that using RO for normal water is detrimental to health, i immediately posted my concern in their web site and e-mailed to their customer care center at Mumbai.Local branch office Chennai)were shunting between different service centered.When the ultimately turned up for testing it is found out that input TDS is 276 and out put TDS is much low at 10.They have since replaced the membrane with nanomebrane. Understand the out put in this case will be 50% of input TDS viz around 135.I am under dark that this TDS is OK for consumption.Their approach is totally unprofessional.I further understand that their so called advanced purifier is not that advanced to eliminate waterborne viruses like Hepatitis E.
K.V.Nandakumar
Eureka Forbes service is very poor.I renewed my AMC for 2 years on 22/11/09 paying Rs.1890-. .It is almost a year, no one has come for any service. I contacted Euro helpline on 05.09.10 and the reference no is 59375885. After that I called them many times overphone. But till date no one has turned up to give service.
My experince in nagpur is similarly bad. I have given it on AMC, and service was excellent up to March, 2010. But in September, I have got the service after 5 days. After going into depth, what I have come to know is that the mechanics are poorly paid @ Rs 20 per call and since they are not paid anything for the petrol and mobile calls, they have to manage those expenses within this meagre amount.

K K Chatterjee
Nagpur
September 19, 2010
Yes, i strongly agree on this, really EUREKA FORBES are teaching the good lesson for the customer.

Mine complaint no: 59538647 and my water purifer is not working from last 5 days, and i am continuouly following up with customer care, as usual i am listening the words like, service engineer will come by today, but till now no one has come and i believe it will not going to happen...
Pathetic Customer Service by Eureka Forbes
I purchased an AquaSure Crystal water purifier in Jan. 2010. No one has come to service it despite a lapse of 9 months although the Company representative promised quarterly servicing. I have called up the Eurohelpline on 3 occasions and after spending 15 mins of listening to thier Ad music some indvidual comes on line and gives a complaint no, and promises that the a service exec will call within 48 hours. I have waited for the last 3 months for them to call. None of the office phone nos listed in the letter are accessible. The customer care No. 39883434 does not exist!!! the mobile no. of Area Service Officer does not work !!! I have even registed my service request through their internet site. No response!!! How does one get the water purifier serviced.. Frustrating indeed!!
Can anyone help with the Customer Complaint No. of Eureka Forbes.
M. Sanadi
Mumbai
my water purifer mission in complind in past 1month. my mission purchase date for 03/03/2010 now in warenty period. pls. attend my complind no response for local service center in trichy.

name: sanaullah baig .s
my model no: reviva
unit serial no: 6095335
date of invoice: 02/03/2010
order no: 030127
add: flat no 27saraswathi nagar
k k nagar near alpha school
trichy 620021
cell no: [protected]/[protected]/[protected]
sir i agree eureka forbes is very hope less company I purchase 13 booster modle water filter all are in warrenty but company not responding after my complaind I spoke to all senier service officer, s but no body able to solve my problem.I want to ask to company hai koi mard ka bacha apke pass ya nahi tho please dont sale water felter sale sweeping broome becouse your company is fail in service.your well wisher sharan jeet singh meerut.[protected].
I also agrees with him i have same sort of complaint i have taken AMC from Patiala about 01 yr. back and shifted to another plance Barnala (Pb.) but repeated request they have not bother to do service my acquaguard.
Regarding the compliant No 83636350 dated 01.Oct.2010 your customer care informed service man will the site with in 48 hours. Then on8.Oct.2010 again I called and informed your service man not attened my complaint to replace the filter and they assure by 9 or 10 Oct 2010 they will come and attend, but till today no one has come to attend. If once you have any service team, why the hell you are sending your sales team to all around to sell your product with out providing any service. I hope you might be sending your guys immediately.

Matinraj
They are not relable and not commitment oriented in servicing.
I have purchased a Vaccum Cleaner Model no-FBID- 1009952 from futrure Bazar.com the same has been delivered to my resident through aamex courier logistic but the problem is we are not opened the packet I think your customer care support help to give a demo of this product that I am really thank full .
Unless we are totally in dark to use of this product . My address is
Chittaranjan Nayak,
Q.No T-III -09, P & T Collony, Millan Pally, Shaktigarn, Siliguri, Darjeeling, West Bengal,
Pin-734005
Mob[protected]
PSTN[protected]
Eurokaforbes is irresponsible after saling its equipment. I had bought a water purifier on sep.2009. But till today they had not given any free servicing as promised by them.

Eureka Forbes - Aquasure Water Filter — Non availability of filter spares

I purchased one aqua sure water filter for my family use for drinking clean water now after six month I wanted to replace the filter component as suggested by the company representative at the time of purchase.
Now since last two months I am searching fanatically and almost every day I call the company for supply me the spare filter component. The Telephone bill has increased but company is not hearing and a protocol reply that spares are not available.

I feel and advice the consumers for further please dont buy any product from Eureka Forbes as I feel the company is fraud.
I further request Govt of India to close this type of firms who directly cheat the customers.

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