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Eureka Forbes — Aquaguard service not done

I Debashis Samal, from Bhubaneswar want to put a complaint regarding the service of my Aquaguard.
I had purchased an Aquaguard (Classic) of Eureka Forbes in November 2007. I am herewith attaching all the bills (copy scanned) for your kind reference and retention.
It may kindly be noted that for my Institute I had procured 2nos Industrial model water purifier-cum coolers, 1no. Hi Flow Water Purifier and 7nos domestic water purifiers for office and hostel purpose.

After these sales persons visiting time to time my home for demo and shaking their tail like dog asking for purchasing and continuously following it up with me. It took less than 1 hour, after my phone call, for the sales personnel to reach my residence to take the amount for procurement.

As per the sales agreement the service personnel should come for free servicing after 6 months without our call as they say they have record of it. But now it seems to be completing one year, no one is turning up for service rather on repeated complaints to Eureka Forbes personnel at HO positioned at Forest Park or any other service personnel of any center at Bhubaneswar.

On suggestion from other centers, I contacted the service center opened newly in September 2008 at my locality regarding the service. After ten phone calls, one service personnel came on Sunday and suggested me to pay Rs 500/- for attending to the service. On asking about the service during the guarantee period, asked for bill, warranty cards and many more. On observing the bills, he advised me to wait for one month, when the warranty period will be completed, and then by paying him Rs 500/- he will attend the service. On insisting for coverage of scheduled service within warranty period, he told me that he is not having any instruction to attend to my complaint from the Head Office of Eureka Forbes.

I am having a very pathetic experience with Eureka Forbes. Their service is just pathetic.

Can we expect a more responsible act from Eureka Forbes ? Can we expect the same agility and prompt service as shown while taking sales? I am regretting for buying Eureka Forbes product.

The customer care seemed to be least bothered. Now we are still waiting for the action to be taken but all it leads to is frustration and anger...i would not suggest Aquaguard to anyone because of its pathetic customer care...really poor service


Debashis Samal
Qrs No.: F/8, Women's Polytechnic Campus
Jaydev Vihar
Bhubaneswar - 751023
Ph[protected]/[protected]/[protected]/[protected]
Complaint comments  12 Comments     Updated: Share0Tweet0

Comments

Eureka forbes Aqua guard classic model — Customer NO Care

Eureka Foorbes could add a block letter NO in between their words customer and care since that is what their attitude represents. One of the customer care personnel challenged me to take up the matter of her rude behaviour whil attendign to an unattended complaint . Hence this e mail. When I asked her why are AMC customers too treated this negligent way she replied that everyone is on an AMC so what? Well so much for customer care.

Would someone tell me is this the customer care eureka forbes boasts about and is this what we get for answering all their queries while on their early morning survey which starts as early as seven in the morning when we are all rushing with roller skates under or feet.
Your Services is totally third class.
Franchisee owner way of talking is totally rough with the customer.
khandwa staff is totally uneducated staff.

and they don' know about AQUAGUARD
Sir I have faced an exactly same problem & i am also regreting that i bought their product. I have called them atleast 20 times and nobody came because the gaurantee period was going on & that it has expired thanks to their so called quick services, they call me up to get the servicing done by paying them for doing nothing. Whenever i called the service guy, either his wife or his grandparents died. I wonder how many grandparents and wives he has but i know 1 thing for sure that he is least bothered about attending to my call.

I would reccommend everyone reading this, not to go for a Eureka Forbes product as my experience has also been a pathetic one...
I'm Very thankfull to the aqua gaurd to provide great service.but the complaint is that after selling machine they never think about the time to services or followups.but think if one satisfied customer can increase your business & non satisfied customer can...
The same thing happened with me. The instrument has installed in the month of Jan'10, but till date nobody turned to give free services. I'm also apprehending any body will attend after the completion of free service period. But sorry to say that in today's scenario every co's is giving high attention for the services, but being a leading company it is not paying attention to the customer services for which in near future definitely the company will loose the confidence of the customer and customer will force to get other company product instead of Eureka Forbes. Dipankar, Cuttack, Orissa-Mob-[protected]

eureka forbes, Aquaguard, classic model — supplying defective machine

sir,
A acquaguard marketing executive installed a classic model acquaguard on 5 th JANUARY 2011, then same day that mechine not supplying water properly, I told that executive, then he replying you should install a anather machine i.e is a Iron remover, i say ok, installe that, after installing that machine again the same problem found. Again i told that executive, he replying that i will taken back that machine and will install a new machine, but till date i can't found that executive or a new machine,
Dear Sir,
I have installed a water purifier (Aquguard) in my quarter from Mr. JC Choudhury during my service at Paradip Port. On my retiremnent I have shifted to Bhubaneswar. I am not getting its service maintenance facilities at Bhubaneswar. Evern I contacted a person said to be a authorised service personel, but I am not sure of his skilled.
I would request you to kindly let me know the person to whom I contact for servicing of my warter purifier.
With regards.
sudarsan.[protected]@yahoo.com
[protected]
i have a given a service contract for 3year for a fiem at kalina but hes not taking phon ecalls or attending to my complain last month he had come and changed just one filter
sj kanojia
Sir,
I have installed water purifier Aquaguard on dt-27.07.2011 the machine not work properly.I had made compain several time to customer care but the service still pending.Hence the sales person Deepak kumar Mohanty phone-[protected] has installed the machine but he could not respond my call, uneducated staff don't know anything about Aquaguard instalation.

So i would request you respond my complain for that i will be highly solicated to you,

Thanking you,
Biswajit Das
[protected]
[protected]@rediffmail.com
same problem i too faced.still now no one has come to my home for service.
Their products should be thrown on their shop.

Manoranjan Nayak
[protected], [protected]

No Servicing of the product despite 48 hr guarantee

Our service request has not been attended to despite regular follow-ups at the call centre. We have AMC that guarantees servicing in 48 hrs yet since three weeks it has not been attended to and we are buying mineral water from outside.

Eureka Forbes Water Purifier enhance RO+

Service Request made on 16.6.2014 and no response from their side, complaint no is 76765953. My Purifier is under AMC.

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