Eureka Forbes — Aquaguard service not done
I Debashis Samal, from Bhubaneswar want to put a complaint regarding the service of my Aquaguard.
I had purchased an Aquaguard (Classic) of Eureka Forbes in November 2007. I am herewith attaching all the bills (copy scanned) for your kind reference and retention.
It may kindly be noted that for my Institute I had procured 2nos Industrial model water purifier-cum coolers, 1no. Hi Flow Water Purifier and 7nos domestic water purifiers for office and hostel purpose.
After these sales persons visiting time to time my home for demo and shaking their tail like dog asking for purchasing and continuously following it up with me. It took less than 1 hour, after my phone call, for the sales personnel to reach my residence to take the amount for procurement.
As per the sales agreement the service personnel should come for free servicing after 6 months without our call as they say they have record of it. But now it seems to be completing one year, no one is turning up for service rather on repeated complaints to Eureka Forbes personnel at HO positioned at Forest Park or any other service personnel of any center at Bhubaneswar.
On suggestion from other centers, I contacted the service center opened newly in September 2008 at my locality regarding the service. After ten phone calls, one service personnel came on Sunday and suggested me to pay Rs 500/- for attending to the service. On asking about the service during the guarantee period, asked for bill, warranty cards and many more. On observing the bills, he advised me to wait for one month, when the warranty period will be completed, and then by paying him Rs 500/- he will attend the service. On insisting for coverage of scheduled service within warranty period, he told me that he is not having any instruction to attend to my complaint from the Head Office of Eureka Forbes.
I am having a very pathetic experience with Eureka Forbes. Their service is just pathetic.
Can we expect a more responsible act from Eureka Forbes ? Can we expect the same agility and prompt service as shown while taking sales? I am regretting for buying Eureka Forbes product.
The customer care seemed to be least bothered. Now we are still waiting for the action to be taken but all it leads to is frustration and anger...i would not suggest Aquaguard to anyone because of its pathetic customer care...really poor service
Qrs No.: F/8, Women's Polytechnic Campus
Bhubaneswar - 751023
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