[Resolved]  Eureka Forbes — Faulty Aqua guard Duo

Address:

Karnataka

Hi Team,
I had purchased an Aqua guard Duo last year on 07.08.2012 and this product started giving me trouble from the fourth month on wards. Initially, it worked fine and the tank used to be full in 45 minutes but from the fourth month on wards, it started slowing down and started taking about two to three hours to be full. Post launching several complaints the entire last year, we finally had a head technician visit us last week. He mentioned that one of the filter's was faulty and had the same replaced for free since, the product is still under warranty until 07.08.2013. It did work fine for five days post the replacement of the filter but today it just stopped working completely. I did call the customer care manager based in my vicinity called Dhanya but she hung up on me. I am fed up begging these guys and calling the customer service over and over again. This is the worst customer service ever received and I am highly unsatisfied as a customer with such a disappointing experience. Please help me in getting this product replaced or money back if possible.

You can revert to my email address which is "[protected]@gmail.com" or alternatively call me on +91-[protected].

Regards,
Riti