[Resolved]  Eureka Forbes — Fraudulence

Address:

East Singhbhum, Jharkhand

I have been a user of Aquaguard for last 5 years and the incident that took place has shattered my faith in the company and it fills me with anger and despair how your company’s name is being used to rob money from innocent people in the city of Jamshedpur, Jharkhand. In fact, this is not the first incident and most surprisingly, the company officials know about it and refuse to take any actions against it. I also believe that they are themselves involved in this racket.
My water purifier was due its servicing, a representative came to my home but I asked him to come the very next day due to some reasons. The next day, 6th May 2012, another representative (the so called “engineer”) came to my house for the same purpose. His name is Vipin and he had visited our house a few years ago for servicing my water purifier. He checked the unit and changed some parts. He made a receipt of Rs 1150 which included the charges for changing old parts with new and for annual servicing. But he walked away without handing over the balance Rs 500. So, I called him repeatedly but he didn’t respond so I was left with no other options but to call the office and file complaint against him. When I called the office, they immediately asked if someone named Vipin Goswami had come. Then the person from the office told me that he had been fooling a number of people in different parts of the city. Within 20minutes another “engineer” named as Vimal Kumar came to our house when it usually takes them a minimum of 2 days to turn up in case of any complaints. He echoed the very same thing that such a con man had been robbing a lot of households for a few years.
He checked the device and found out that he had stolen all the parts of the purifier as well. On being asked that when the company employees know about such a scam, then why isn’t anything being done to curb this problem, Vimal said that it was not the company’s duty to run after some one who is misusing the company logo and name. To my utter disbelief and shock, he revealed that the con man was an ex-employee of Eureka Forbes and that is how he had such genuine looking receipts. When I asked Vimal to lodge a complaint against him and help by providing address and contact information from the company database, he said that he would not help us in any ways.
In fact, he was trying to shut up the case by shouting and misbehaving in front of the only 3 ladies who were in house.
If this was not enough, he started asking for Rs 375 as his “service charges”. I refused stating that the call was made to lodge a complaint and he was not asked to visit our house. But he refused to leave until he was either paid for service charges or a subscription of 3 years in form of Rs 3000 was paid to him. This made me believe that even this representative was involved in this conspiracy. It seemed that it was a well planned act to firstly rob us off money as well as the purifier and then some other representative would drop in and get us to pay for 3 years’ subscription and for the missing parts of the Aquaguard to earn a hefty commission from the company.
I lost my patience when Vimal started misbehaving and even threatened us saying that we were lucky that we were just conned for money and not killed by Vipin.
This was what made me lose my patience and I called in police from Sonari Police thana. Vimal made a phone call to some senior management officer from your company and the police officer talked to him. Then they left. Probably, the phone call was meant to offer a bribe to the police as no actions were taken and even after 2 months, my water purifier is dysfunctional and my money has not been recovered. It shows that even top management people are involved in this racket and it seems that the act will continue.
My only request is to know what kind of a “mafia raaj” is prevailing in your organization? You claim to be a company that takes good care of their customers then how such a shameful act could be executed by employees of your company, without any fear, and that too not once but repeatedly. On top of that your representatives misbehaved with the ladies of my house. This act has instilled fear in our minds and people in my locality are fearful of letting any Eureka Forbes’ member into their houses.