[Resolved]  Eureka Forbes Ltd — MOTTE AND CLEANNESS OF COACH

Service of Reserved Accommodation coaches



PNR NO: [protected]

Train NO: 6231 – TPJ to SBC

Date of Journey: 15th March 2009

Coach No: ES1 ( Sl No of the coach 99239) Sleeper



With deep regret I want to inform you the following.



I was allotted a birth for me and for my brother for Train No 6231 Sleeper Class on Coach No ES-1 Birth Nos 73 & 74.

The coach position was lost and no one to look in to the coach also.

The time we entered the problem started. Birth nos were indicated in 3 colour and 3 different nos. No one wants to accept the correct birth no and seated. We were all waited till the nest station ie Kulithali and then reported to the guard. Guard had assured that a TTE will be there at Karur Junction and he will sort out the issue. But no one was available at Karur also and the time was 11pm

Finally till the end of the journey there was no TTE either to check the tickets, or allot the RAC list or to prevent the un authorized persons. As the compartment was next the UR coach all the unreserved passengers were boarded the coach and there was no one to control.



Secondly the coach was not at all cleaned and we can find cockroaches and Bed Bugs in the seats. The lavatory status was much worst which can not be explained by words. I wish your all Divisional managers and GMs along with railway minister should have travelled in this coach. No sanitation was done.



Ultimately we have travelled in the sleeper coach with out sleep to take card of the belongings as also cockroaches and bugs did not allow sleeping.



I expect a detailed action report on this otherwise legal action will be taken in the consumer form,



Regards

S.Ravichandran
# 24, 1ST Main,
Banashankari 3rd Stage, 4th Phase,
Kathirakuppe East, Bangalore- 560085