[Resolved] Eureka Forbes Ltd — DEFECTIVE WATER PURIFIER | |||
DEAR Eureka Forbes REMINDER - 4 REMINDER - 4 REMINDER - 4 Dear Poor Customer Service, How long you will sleep on my complaint? When your department will wake up? Can I come to your office personally to wake all of your customerservice staff? Pl give me to which address I should come? Dont you feel shy on your lethargic attitude? If you have the courage to talk to me and if you have the face to face me pl do talk to me Mobile:[protected]. Yours regretfully, R. Nelson Rajkumar ----- Original Message ----- From: Kingshipping To: [protected]@eurekaforbes.com Cc: [protected]@eureka-forbes.com Sent: Thursday, January 27, 2011 11:56 AM Subject: Fw: DEFECTIVE SUPPLY OF ONE NUMBER AQUA SURE WATER PURIFIER reg M/s Eureka Forbes Ltd Reminder - 3 Reminder - 3 Reminder - 3 Regret no action from you even after repeated reminders. Pl don't shy away from the problem. Face it. Rgds Nelson Rajkumar ----- Original Message ----- From: Kingshipping To: [protected]@eureka-forbes.com Cc: nelsonrajkumar Sent: Thursday, January 27, 2011 10:32 AM Subject: Fw: DEFECTIVE SUPPLY OF ONE NUMBER AQUA SURE WATER PURIFIER reg M/s Eureka Forbes Ltd Dear Sir, REMINDER -2 - REMINDER-2 - REMINDER - 2 Regret No Reply No response from you. If you are at fault by supplying a defective unit, pl do infm me so I can proceed further in this matter. Who do you keep yourself silence??? When you are at fault, admit your mistakes and come boldly to rectify the same. Pl don't hide from the situation which will never help you. Regretfully yours Nelson Rajkumar ----- Original Message ----- From: Kingshipping To: [protected]@eureka-forbes.com Sent: Tuesday, January 25, 2011 3:53 PM Subject: DEFECTIVE SUPPLY OF ONE NUMBER AQUA SURE WATER PURIFIER reg M/s Eureka Forbers Ltd Dear Sir, 1. I have purchased one No. Eureka Forbes Water Purifier (NANO R0) from Vivek Limited, Royapetah High Road, Mylapore, Chennai 600004, vide their Bill No.[protected] dt. 8th Jan 2011. 2. The same was installed at my residence on 13.01.2011. 3. Very same day, we noticed the water was leaking from one of the three tubes in the side of the unit and also from the Tap. 4. After waiting for a day, we informed the service Ph: 39883333 and after repeated calls by me, finally the technician Mr. Lakshnmanan came only on 24.1.11 i.e. after about 10 days. 5. Your Mr. Lakshmanan also confirmed three things. a) one of the pins in the motor was not connected at all. b) Another pin was wrongly connected to the motor. c) Due to the above reason, the motor was not functioning eversince the same was installed ( i.e. on 13.1.11 onwards) 6. When the motor was not functioning at all, only the tap water was directly coming out of the unit without any purification in between. 7. Due to the above reason, all my family memebrs had to use the non-purified water and finally everone in my family fell sick like cold, cough, throat infection etc. 8. What is more disappointing is, while your technician Mr. Lakshmanan was very much in my house informing me about the non funcitioning of the motor due to the reasons stated in point No.5 above, and when contacted your In-charge for the Tamil Nadu Operation Mr. Saravanan over phone after getting the phone number from Mr. Lakshmanan, Mr. Saravanan spoke to me in such an irresponsible manner, without even listening to the grievances of the customer. He just refused to listen to me and he is not at all interested in understanding the factual position; rather he was giving some funny explanations like the TAP will be leaking in case of any power fluctions. He should definitly u/stand that all the customers who purchase Eureka products are NOT fools to listen to what he says. Finally he flatly refused to talk to me. 9. After the leakage is rectified by Mr. Lakshnaman on 24.1.11, to our surprise we again noticed on 25.1.11 morning the water is fully leaking from the unit throughout the night and kitchen and hall was full of water. In view of the above, we are very much sure that you have supplied a DEFECTIVE WATER PURIFIER, knowingly or unknowingly and due to the reason only Mr. Saravanan also did not take any interest in listening to my grievances. You are therefore hereby requested to replace the said defective unit installed at my residence with a new perfectly working unit, without any delay. In case you do not have any working condition unit, you may kindly return the money back to me immeditely. A line of reply is very much appreciated. R. Nelson Rajkumar 33 (Old No.16) 5th Trust Cross Street, Mandavelipakkam Chennai 600 028 Ph:[protected]. Mob:[protected] email: [protected]@airtelmail.in Email: [protected]@vsnl.net Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Eureka Forbes limited/Water Purifier RO — Non functioning after installation
I have purchased water purifier from Eureka Forbes Ltd.model RO-NF Receipt No. 108 No.024594 dated 6.4.2010 by paying cash of Rs 10,000/- a receipt of same is attached as attachment. The technician of the company has installed the RO but the machine (RO) has not functioned at all after installation. I have made several complaints over telephone number of customer care of the Company and they have given complaint number 82774563 dated 18.4.2010 and 21.4.2010. Again on 1.5.2010 complaint no. 82826904. It is very embarrassing situation for me that after so many complaints none of the call as well as representative has bothered to attend the complaint. After using all the resort available to me to complaint with the company, I have written a complaint to MD Eureka Forbes Limited, Mumbai on 11.5.2010 witrh acvopy to city office situated at Delhi, a copy of this is attached as attachment and a copy courier receipt is also attached as attachment. Even after 10 days no reply received to look after the product i have purchased.It is requested to give the justice, as the product is for well being and for better health by consuming pure and clean water but as the product puchase is not functioning , my family is compeled to use unhigenic water which may cause various disease by consuming unpurified water. So i want that either replacement of water purifier or the amount i have spent to purchase RO from the Eureka Forbes Limited.
Arunav Sarkar
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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M/s. Eureka Forbes Ltd. — WHAT SHOULD I DO??
HI, I AM DEBASISH MUKHERJEE . I HAVE RECIEVED A MESSAGE IN MY MOBILE FROM (+44 [protected] ON BEHALF OF M/S. O2 TELECOMMUNICATION AND ALSO SOME MAILING CORRESPONDENCE WITH [protected]@live.com THAT I HAVE WON 500000 GBP IN A ONGOING PHONE NO. DRAW IN U.K. ON FURTHER APPROACH THEY HAVE DEMANDED A PRIZE INSURANCE CERTIFICATE WHICH I'LL GET ONLY BY PAYING 965GBP i.e 71, 492 INR. AS A INSURANCE MONEY FOR D SECURITY OF MY PRIZE MONEY CHEQUE ISSUED BY THEM. PLEASE LE TME KNOW IS THIS GENUINE OR NOT. ALSO GUIDE ME WAT SHOULD I DO FURTHER