[Resolved] Eureka Forbes Ltd — defective new product | |||
sir i have purchased one water purifier from eureka forbes on 6th aug2010 vide inv. no [protected] at Rs.9590.00 by sales person vatan kumar pandey code 9037084, on the day of installation i told that it was not working properly, but they assured that it is not a major problem , its very common for two days , but its around one month , i am repeatedly calling the customer care but they said it is your problem, even the sales person and every person are now not taking seriously about the problem, its really a mental harassment for me now .In response of a positive anticipation please. yours sincerely Dr. Krishan Gopal Sharma [protected]@gmail.com cell : [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Meenakshi,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes — Missing Parts in Newly purchased product
Dear Sir/Mam..I purchased AquaGuard Total Duo Model last year in month of April 2011 from Gorakhpur, Uttar Pradesh.
At that time the service Engineer who came for installation with the RO System ,did not attach the Particle filter that is an external part of RO
system.
After few months ,RO stopped working......When we complained for service....
The service engineer who came told us that particle filter is missing ..thats why there is some problem in filter..
We check in booklet provided with the machine..in that also connection with exterior filter (particle filter) to RO system is shown.
Then we called to dealer from where we purchased...
He said ..its not their fault ...the service /sales person who went for installation is responsible...
We called the sales/service person ...he is daily giving dates from last 3-4 months..that it will be fixed next week .
Now when we are calling our dealer and that person who sent service engineer for installation ,they are telling that we have to pay extra
money for that part...
Pls help us out asap as the warranty is also going to expire this month.
Thanks n Rgds
Meenakshi Srivastava