Eureka Forbes — No service despite payment | |||
I made a 3 year service contract for after purchase service with Eureka Forbes. Contract Receipt no. 18875478. Contract period: 22-09-11 to 21-09-14. But they have not responded to our multiple calls for servicing from June 2012. Finally we registered an official complain with their call center. Complain no. 7041963. Every time we call to ask about the progress the standard reply given to us is ’Ma’am the engineer forgot to get the spanner and hence cant open the machine.’ Numerous complains at the service center and follow ups have led to no results and the official complain has not made any difference. Unless you wish to waste your time, energy and resources, by my experience i suggest that taking up any contract of servicing from them is of no use. Making a decent product is useless if you cannot provide proper after sales service. I would never want to recommend any product of this company to anyone simply because of my continual bad experiences with regards to after sales service. The current status of my complain is that their service team is unable to track me. This despite the fact that i have given them my contract number, complain number, date and time of registering the complain, name of the customer care executive i spoke to and my contact details, including phone number and email id. Their replies are slow and unenthusiastic. Their carelessness has resulted in a risk of waterborne diseases for my family and their apathy has caused us mental trauma. I demand immediate action be taken by their personnel. Was this information helpful? | |||
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Comments
Eureka Forbes — No service after buying the contract
I had got my Eureka Forbes Aquaflo services early in the month of December 2009. The Service Engineer replaced Carbon and Filter. He recommended us to buy the Contract for one year at cost of Rs. 1200 Approx, which included the following:1) Twice replacement of Filter
2) Replacedment of carbon every six months.
3) Service whenever raised.
After the first filter and carbon replaced itself we faced very slow water flow problem.
1) We raised a complaint #[protected] on 21st December 09, we were promised a Engineer either monday or Tuesday. No one came no calls.
2) We again called on Wednesday 23rd December 09, again they promsied an engineer on wednesday or thursday. No one came.
3) We again called on thursday 24th December 09, again same promise and no one came or called.
4) We called on friday 25th december 09, And asked to talk to a manager.
We were provided a number of the manager which was a wrong telephone no.
And till date no one has come.
This is the worst service any company can provide.
Before we bought the contract the servie engineer came immediately the next day.
But now after buying the contract we are not getting any service.
We wuld like to get the refund of the contract and also like to get the refund of the Product Eureka Forbes Aquaflo as it makes no sense using a product of a compnay who provides no service and I am not getting any water now.
Eureka Forbes — no service for existing customers
I made a complaint for my vaccume cleaner on 21st april 2010,on eureka forbes customer care no. 39883333 and got a request no. and was told someone will attend the complaint within 24 hours.Till 27th of april no one from the company's side called me or turned up to attend my complaint, for which another call was made to their coustomer care no. and i was given another request no..
After that i called them on 29th april , 1st of may and 3rd of may , but surprisingly the complaint was not catered , instead everytime i was told somebody will be attending my complaint by the evening itself.
Evev today ie. 4th may , i had been given same assurence for someone will attend my complaint today itself , On asking them some higher official's phone no. I was given[protected] & 23278055 , and was asked to contact Miss. vineeta . On calling , i was told she will call me back and took my mbl. no.
Will the company tell its coustomers ,how many days they need to attend a complaint, or they dont bother about the complaints at all .
My advice to all who read this , just think twice before you purchase a EUREKA FORBES products , as this is what you will also face.There are so many other company's in the market now days why should be buy product of a company who dosent care for its coustomers !!!!!!!!!!!!!!!!
Not providing service is normal with Eureka forbes.
Its not new... i am facing this problem from last two years. Infact i am fool to renew the AMC with this people.
As per the contract they are suppose to give service on time even without calling by the customers... but in this companies case.. it is the customer calling again and again for the service, but there is no one to listen.. they only say that the person will come on this day and that.. but even after that they dont come. There is no value for customers time and money for Eureka Forbes.
My complaint number is 58396427 dated 12th June 2010 but till today there is no one to give service (17th June 2010)
On 15th June morning i had again called the customer care for complaint, that time they told me that the person will come today.. but there was no one and i again made a call at 5pm, but as usually the proper answer.
This attitude for not given service to its customer is Deficiency of Service but they dont care for it. After all they have got they AMC money. Everytime the AMC gets over... they representative will come without calling for renew, but when it comes to give the service, non will come.
Sometime i feel to file a case again them in Consumer court for deficiency of service, as i am not the only consumer effected, infact i am sure there mite be hundreds of such effected consumer.
Its not new... i am facing this problem from last two years. Infact i am fool to renew the AMC with this people.
As per the contract they are suppose to give service on time even without calling by the customers... but in this companies case.. it is the customer calling again and again for the service, but there is no one to listen.. they only say that the person will come on this day and that.. but even after that they dont come. There is no value for customers time and money for Eureka Forbes.
My complaint number is 58396427 dated 12th June 2010 but till today there is no one to give service (17th June 2010)
On 15th June morning i had again called the customer care for complaint, that time they told me that the person will come today.. but there was no one and i again made a call at 5pm, but as usually the proper answer.
This attitude for not given service to its customer is Deficiency of Service but they dont care for it. After all they have got they AMC money. Everytime the AMC gets over... they representative will come without calling for renew, but when it comes to give the service, non will come.
Sometime i feel to file a case again them in Consumer court for deficiency of service, as i am not the only consumer effected, infact i am sure there mite be hundreds of such effected consumer.
Eureka Forbes — No service is provided even after purchasing service contract
Sir,I took service contract for two years for Reviva water ourifire a product of M/s Eureka Forbes vide their contract receipt No.45. 20564780 dated 29/06/2011.The contract is valid from 29/06/2011 to 28/06/2013. The company gave me service only two times where as as per contract they would have provided me 4 service. I am also entitled for replacement of filters fixed inside the purifire.
I paid Rs. 6520.00 for two year service. My purifire is getting ruin due to non service.
Please help me
Vinay Krishna AgrawAL
Raghunath Bhawan
Padri Ki Haveli- Opp Bijali office
Patna City
Patna -800008
contact them for help
Dear Mr. Vinay Krishna Agrawal,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Dear Ma’am,
Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding your issue.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.
In order to solve your issue and prevent this problem from occurring again, we require your cooperation.
We have taken a note of your complaint and your details and our customer service personnel will address your issue at the earliest.
If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com
We once again are truly sorry for the trouble you had to face.
Regards
Eureka Forbes Team
Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding your issue.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.
In order to solve your issue and prevent this problem from occurring again, we require your cooperation.
We have taken a note of your complaint and your details and our customer service personnel will address your issue at the earliest.
If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com
We once again are truly sorry for the trouble you had to face.
Regards
Eureka Forbes Team
Dear Ma'am,
Our service team is unable to reach you because the complaint no. details that you provided is incomplete. Thus we request you to please share with us your contact details so that we can contact you at the earliest.
Regards,
Team Eureka Forbes
Our service team is unable to reach you because the complaint no. details that you provided is incomplete. Thus we request you to please share with us your contact details so that we can contact you at the earliest.
Regards,
Team Eureka Forbes
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes Ltd — No Service during contract period
I am the owner of Eureka Forbes Inova Water Purifier (4yrs) . I always enter into a service contract with the company to get the machine serviced . They always assure me thet their representative would come every 4 months to do the same at the time of collecting the cheque. But then they just do not keep their word. Inspite of repeated calls to their call centre no one has come to service the machine . I had entered into the service contract last year on 29th Sept 2007.Till date no representative has come to service the machine.