Eureka Forbes / Non-electric Water Purifier — provisioning of cartridges

I’ve lodged a demand for cartridges of non-electris 3-in-one water purifier on 18th May ’09 through customer care centre of ‘Eureka Forbes’ located at Kolkata, through Telephone No: [protected]. Your Rep. assured me that the requisite set of cartridge will be provided at my residence at their earliest. Kindly let me know the status of provisioning of the same. Being a customer of ‘Eureka Forbes’ for last ten years may I expect a customer friendly attitude and expeditious action in this regard.
Sd/xxxx
PS. CHATTOPADHYAY,
Qr. No: 2 (S) Palta Park (in front of ‘Indane-LPG’ Godown); Ichapur – Nawabganj – 743 144.
Phone –[protected], Mob. – [protected].
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I agree with Parthasarthi, I am facing the same problem in Mumbai, below is the Service Request number : 54137243
we have been a customer for over 15 years now, but their agency is behaving like a cheap agent. They want us to pay more money if we want replacement. But we already have service contract which covers everything.

Eureka Forbes is not worth the trust we had put into the company. I wonder if their water purifiers even do the job they claim?

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