Eureka Forbes — Pathetic service and no response from Sales people | |||
Hi, I have purchased Aquagaurd Enhance UV water purifier from Eureka Forbes Sales team. While purchasing they have taken full amount and promised to install the product on same day. From that day I am calling them and they are giving some random time to come and install the product. Also they switch off the phone and make it busy so that they can avoid the call. I am posting into this forum, to get the answers from Eureka Forbes that after sales services improve customer experience with your product. if you provide this kind of service than How customer can recommend your product to other friends. I am surely going to spread my bad experiences with Eureka Forbes Sales/Service team so that no one in my friend list buy product from them, Regards, ashu [protected] Was this information helpful? | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes — Pathetic Service from Eureka Forbes
HI...I am pleased to inform you that even after so many complaints the service level do not seem to be improving at all... i am really wondering what will help to improve the service. I have placed a complaint on 31/5/11 vide request no - [protected] but till date nobody bothered to visit my place for the service..... After my last complaint few people came and tried to give support withour proper spare parts... I would also like to bring this under your notice that my time is precious and i cannot always keep hounding after your company all the time.
I really have my concernes and pity forthe level of service and it seems that i have mde a blunde taking a product of so called """"EUREKA FORBES"""
I would like to request you to please provide me with the name and email id of the person / department where my complaint will be heard and matter.
Regards,
Monojit Banerjee
On Fri, 17 Dec 2010 10:50:00 +0530 "Monojit Banerjee" [protected]@rediffmail.com wrote
HI...
I am one of your customer using eureka forbes product for the last 10 years atleast. But i would like to bring this under your notice that the service from your company has detoriated over time. The service provided currently is pathetic. There are few concerns which I would like to bring under your notice as follows:
1. In the year 2009 we were asked to enroll for a Annual maintainance Contract with your company where according to the contract it was promised that there would be regular check up of aquaguard product. But unfortunately there was not "REGULAR" check up neither any visits so it leaves me with the impression that it was done just for revenue purpose and nothing more. The details of the contract is given below:
Customer Name: Amita Banerjee
Contract receipt No : 16230088
Amount : 2780
Tenure : 3 years
Valid :[protected]
2. Moreover even after repeated complaints for servicing of the product nobodyvisits. Even if they visit they are never wellequipped withthe spare parts and again makes a false promise to come back which they asusualnever comes.
With this level of service i have my great concerns for using the product. I am writting this mail not in a hope of of any solutions as i have lost all hopes but just wanted to put forwards the level of service currently provided to the customers.
Thanks
Amita Banerjee
24733329 / [protected]