[Resolved]  Eureka Forbes / R.O. Total — Fake assurance for sale of product

Dear Sir,
I purchased the Aquagaurd Total R. O. from eureka forbes by the order no[protected] dated 7-7-2008 . Person Mr. Vinay Joshi came on the day of dealing assured me that you will be given warranty of two years in which your Candle and Membrane will be replaced free of cost . Company sent the bill and other documents after 15 days. Now in April 2009 when service enggineer came informed me that Candle is to be replaced which is chargeable . I was shocked and immediately informed to the Sales Officer Mr. M.L. Kumar by phone (his No.[protected]. He assured me that he will see the matter. But when I asked him again on 29-04-09 he replied me that it is not in the norms. This way I was cheated just to sale their product. By this cheating Your company has lost its faith in my view . Kindly help me so that I can get justice .

From
M.K. Shukla
26, Santosh Nagar
New Sanganer Road
Jaipur-302019
(Rajasthan)
India
e-mail :- [protected]@rediffmail.com