[Resolved] Eureka Forbes / Robocleanz Vaccum Cleaner — non functioning of product

srilkul

from Bengaluru, Karnataka

Address:

Karnataka

Dear sir/madam,
we had purchased a eurekaforbes robocleanz on 31st march 2010.
Since last 3 months the above machine is not working properly.First its charger pin had come-off.After many calls an executive asked us to bring it to service centre or else we had to pay Rs.250 as service charges. When i said I am not paying a single paisa as it is under warranty and it is not mentioned in the warranty terms, and if I HAVE TO PAY i will sue them in consumer redressal forum, he came and took the machine. The same day evening he brought back the charger and machine.On observation I could see that the charging pin was stuck using super glue.After he brought back the machine , it has become too slow and does not clean at all.It just moves without doing any work.
Is this the quality of products and the quality of service we get from Eureka forbes, so called very consumer friendly company.If my machine is not replaced immediatly I am approaching the consumer forum. I have 3 advocates at home and it is not a big issue to go consumer forum.
I am calling up the Mysore branch manager Mr.ManojChalke every day and I am getting a non committal and non serious reply every day.
Customer code is:[protected]
If my query is not solved I will be forced to take drastic steps
regards
anand

--
LION ANAND KUMAR K S.,
LIONS DIST CHAIRMAN FOR ALTERNATIVE ENERGY LIONS DIST 324D1
lionsdist324d1.org
SRI INNOVATIONS,
house of innovative solar products
showroom:
359/1, kns bldg, sayaji rao road, agrahara,fort mohalla,
MYSORE-570004
H.O.
#4, KAVERIPATNAM MARKET,
GANDHI SQUARE ,
MYSORE-570001
http://www.ec21.com/srilkul
http://www.sriinnovations.tradeindia.com
srisolar.com
http://www.sriinnovations.tradeindia.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

deb1

from Lunavada, Gujarat

It is indeed a shame that a customer of Eureka Forbes should have to face such problems. The company should have immediately looked into the matter and solved the problem to the customer's satisfaction, even if it meant replacing the defective unit as the machine is under warranty. I live in Goa and use a Eureka Forbes Aquaguard water purification system. Before I purchased it, I was told by friends about Eureka Forbes poor afrter sales service, but I took a chance as I felt the company had some reputation. While I have (luckily) not encountered major problems, my experience has been that Eureka Forbes persons are super prompt on sales and with just one phone call are ready to come, demonstrate and install any equipment. However, their after sales service needs much improvement. It takes very many calls to get any problems attended to and even then, the attitude of the service department is that they are doing it for the sake of doing it and because they have been forced to do so by one's persistant phone calls. In fact I wanted to purchase another Eureka Forbes appliance too, but I hesitate because of the after sales service that I have experienced.

narayanaiyer

from Mumbai, Maharashtra

This is the worst product. On[protected], the company salesman did a demo and took the order from me and cheque for RS. 6990, saying the the product will be delivered in a week. After repeated reminders, he brought a machine on 13th May. The machine was in a damaged carton and looked as if it was repacked, probably returned by another dissatisfied customer. The charger pin was damaged and useless. When it was told to the company, they promised to give replacement. After repeated complaints to the service dept, a new charger was sent on 26th March, 2013. For one year the machine remained idle. Fantastic service of Eureka Forbes. May God help Eureka Forbes customers?