[Resolved] Eureka Forbes / Spring Fresh RO System — Total Absence of Support | |
Hi All I was gifted this product by my sister about 2 yrs back. The product was bought in chennai and is being used in Bangalore. I had to wait for atleast a week to get it installed. I have faced about a dozen problems in the last 2 yrs. I am the kind of guywho would work/live with minor issues but I have had enough of this appliance now. Last week, The machine simply stopped working. I called up the support numbers. they gave me a Service request number "80226798" . This was on 19th march 2008. I have made atleast 10 calls to the 39883333 call centre. The Staff is courteous and always reassures me that the problem will be taken care in the next couple of hours! It is beyond ridicilous. The company does not have basic ethics of responding to customer complaints. The call center on its website says " 24 hrs" but the call centre voice message says it operates from 8 am to 8 pm only. I can go on and on but I have decided to file a case in the consumer court next week and request all owners with issues to join me. Regards Vivek Bhatnagar Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Same here - horrible expereince with the same model -
the call center staff is extemely nice and sweet but that doesnot help as there is zero followup there on.
I made Eureka Karnataka sales head replace 3 times the machine, and still had 3 service calls in 3 months - I have given up and contemplating legal process.
the call center staff is extemely nice and sweet but that doesnot help as there is zero followup there on.
I made Eureka Karnataka sales head replace 3 times the machine, and still had 3 service calls in 3 months - I have given up and contemplating legal process.
sir,
hamara purifier system 2 mahine se khrab hai,
compleint karne ke bad bhi koi bhi response nahi hai.
hamane yah system suvidha gas agency ambikapur se
liya hai, hamara address
harish cloth store
agrsen chowk
ambikapur-497001
phone[protected]
mo.-[protected]
kripya hamare purifier ko jaldi se jaldi theek karwaye.
hamara purifier system 2 mahine se khrab hai,
compleint karne ke bad bhi koi bhi response nahi hai.
hamane yah system suvidha gas agency ambikapur se
liya hai, hamara address
harish cloth store
agrsen chowk
ambikapur-497001
phone[protected]
mo.-[protected]
kripya hamare purifier ko jaldi se jaldi theek karwaye.
Worst ever service I have ever ever seen. And, I am not speaking out of the blue. Iam sure that you will think twice after you go through the chain of events in my case.
I had a broken tap, and it took me to 10 days to get it repaired. I must have made around 25-30 calls all this while.
Following are few top most aspects which they lack in servicing
1) Long long chain of delegation: Call center -> Service Center -> Service Contractor -> Service executive. Bigger the chain, more delayed and chances of information leakage, both happened me with me.
2) Incapable call center guys, who don't take full details about the complaint as well as the address
3) Mis-communication. Call center guy never speak to service center, and instead rely on the reminders
4) Service center guys who have no sense o[censored]rgency even when a complaint is pending with them for so many days
5) Service contractor who has a team of ill-equipped executives, where they will first pay a visit to understand the problem and then take another 2 days for getting the problem fixed.
6) I had mentioned my number in the complaint, and all this while when my request went to so many people no one choose to speak with me directly. Leave aside me, I am sure they
didn't speak among themselves also, otherwise t wasn't such a big complaint that it took 10 days to get it done.
So I would strongly recommend against going for Eureka Forbes. I don't about others, but I am sure this can't get worst than this.
If you have time, you might want to go through the entire story of the trauma which took almost 10 days to unfold:
I must have made around 25-30 calls all this while.
I purchased it from Noida, so I called Noida service center. They told me to contact service center in Delhi, since I stay at in Delhi, even when its just at the border of NOida and must not be more than 3-4 Kms from the center.
Then I called up delhi center, where they registered my complaint, where besides Tap repairing I also asked for servicing, and asked service executive to contact me before coming (also gave my full residential address). They promised me get it corrected within 24 hours.
I called up a day after, since no one turned up. They again told me that it will be done today (Saturday), and put a reminder in the complaint. Again, same thing no one turned up.
Again called them in the evening, and then they told me Sunday is not working, so I'll have to wait for 2 more days.
I again called at the call center on Monday, they again conveniently put another reminder. But of no use.
Next day, when I called up, they gave service center's number and told me to speak with them, which they should have done but the guy told me that they don't have out going facility. Can you imagine !!
Anyway, since I was facing the problem, I did that also. Then a lady told me the problem, that in the address they have mentioned Vasundhra (and not Vasundhra enclave, New Delhi), and since this center doesn't provides service in UP, they didn't do anything. On the top of everything, call center guy only put reminders everyday, never spoke with them directly, neither the service center guys confirmed with the call center all this while about the pending complaint at their end.
At that moment I also spoke to one of their seniors and made him aware of this mis-communication between call center and service center. He also promised me to get it done asap. Next day I waited, but of no use. I called up service center again, that all guys are occupied and he may turn up in the evening, and provided me another number service contractor's number. I called up and asked for my complaint. This guy politely told me that he will have to confirm this again with the service center, despite me telling him the reference number. I again called up the service center, and phone was switched off (at 9:30 AM). So I waited but then service executive himself called up and told me to come after an hour.
Finally he came, but that's not the end of my harassment. he turned up, and conveniently
told me that since he only knew about the service, he didn't bring the new tap, and it will
another 3 days to get it repaired.
At that moment I thought enough is enough, and have a concrete talk with the service center. But again, of no use, these people are so irresponsible that they start putting blame on other persons. Everyone in the chain, I spoke to, was like that onyl, where they will start with a apology and then get rude that we can't do anythign and I'll have to wait. I even talked to one of the senior guy there and narrated the entire story, when I asked its been 10 days already, and despite telling them that I gave the right address, mentioned about the broken tap, and asked service executive to call me up before coming, why none of this happened so far. But he was also the same, that I'll have to wait since there are no taps in store, and it will take another two days to get it repaired.
Even if you still would like to go for it, I wish you all the best that you don't go through the same trauma. I know I am being optimistic here, since I am aware of the quality of service already. Trust me, go for some other damn model, and even a locally assembled one would be far better than this.
I had a broken tap, and it took me to 10 days to get it repaired. I must have made around 25-30 calls all this while.
Following are few top most aspects which they lack in servicing
1) Long long chain of delegation: Call center -> Service Center -> Service Contractor -> Service executive. Bigger the chain, more delayed and chances of information leakage, both happened me with me.
2) Incapable call center guys, who don't take full details about the complaint as well as the address
3) Mis-communication. Call center guy never speak to service center, and instead rely on the reminders
4) Service center guys who have no sense o[censored]rgency even when a complaint is pending with them for so many days
5) Service contractor who has a team of ill-equipped executives, where they will first pay a visit to understand the problem and then take another 2 days for getting the problem fixed.
6) I had mentioned my number in the complaint, and all this while when my request went to so many people no one choose to speak with me directly. Leave aside me, I am sure they
didn't speak among themselves also, otherwise t wasn't such a big complaint that it took 10 days to get it done.
So I would strongly recommend against going for Eureka Forbes. I don't about others, but I am sure this can't get worst than this.
If you have time, you might want to go through the entire story of the trauma which took almost 10 days to unfold:
I must have made around 25-30 calls all this while.
I purchased it from Noida, so I called Noida service center. They told me to contact service center in Delhi, since I stay at in Delhi, even when its just at the border of NOida and must not be more than 3-4 Kms from the center.
Then I called up delhi center, where they registered my complaint, where besides Tap repairing I also asked for servicing, and asked service executive to contact me before coming (also gave my full residential address). They promised me get it corrected within 24 hours.
I called up a day after, since no one turned up. They again told me that it will be done today (Saturday), and put a reminder in the complaint. Again, same thing no one turned up.
Again called them in the evening, and then they told me Sunday is not working, so I'll have to wait for 2 more days.
I again called at the call center on Monday, they again conveniently put another reminder. But of no use.
Next day, when I called up, they gave service center's number and told me to speak with them, which they should have done but the guy told me that they don't have out going facility. Can you imagine !!
Anyway, since I was facing the problem, I did that also. Then a lady told me the problem, that in the address they have mentioned Vasundhra (and not Vasundhra enclave, New Delhi), and since this center doesn't provides service in UP, they didn't do anything. On the top of everything, call center guy only put reminders everyday, never spoke with them directly, neither the service center guys confirmed with the call center all this while about the pending complaint at their end.
At that moment I also spoke to one of their seniors and made him aware of this mis-communication between call center and service center. He also promised me to get it done asap. Next day I waited, but of no use. I called up service center again, that all guys are occupied and he may turn up in the evening, and provided me another number service contractor's number. I called up and asked for my complaint. This guy politely told me that he will have to confirm this again with the service center, despite me telling him the reference number. I again called up the service center, and phone was switched off (at 9:30 AM). So I waited but then service executive himself called up and told me to come after an hour.
Finally he came, but that's not the end of my harassment. he turned up, and conveniently
told me that since he only knew about the service, he didn't bring the new tap, and it will
another 3 days to get it repaired.
At that moment I thought enough is enough, and have a concrete talk with the service center. But again, of no use, these people are so irresponsible that they start putting blame on other persons. Everyone in the chain, I spoke to, was like that onyl, where they will start with a apology and then get rude that we can't do anythign and I'll have to wait. I even talked to one of the senior guy there and narrated the entire story, when I asked its been 10 days already, and despite telling them that I gave the right address, mentioned about the broken tap, and asked service executive to call me up before coming, why none of this happened so far. But he was also the same, that I'll have to wait since there are no taps in store, and it will take another two days to get it repaired.
Even if you still would like to go for it, I wish you all the best that you don't go through the same trauma. I know I am being optimistic here, since I am aware of the quality of service already. Trust me, go for some other damn model, and even a locally assembled one would be far better than this.
hi i am marketing ex MR SUDHIR SINGH-[protected] & [protected] MANUFUCTURE (SMPS) power mod suppliy you need now use R.O SYSTEM. & MAIN LEED
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Forbes/springfresh — broken part not replaced
my complaint no is 80238983 from bangalore... and it was made on 27th march for the tap dispencer replacement and till date no one has come to fix it, but i had to call their call centres time and again and the no's they give for me to contact to get it fixed, and inspite of calling them the response is technician ll come to fix it tomm and its just another day, , , ,whats the point in buying branded stuffs when the response is not to their reputation.