[Resolved]  Eureka Forbes / Springfresh Ro Water Purifier — filters was damaged in guarantee period

EUREKA FORBES SPRING FRESH — R.O. NOT WORKING IN GURANTEE PERIOD

I PURCHASED EUREUKA FORBES SPRING FRESH R.O. SYSTEM ON 21/05/2007 VIDE BILL NO. 1327 FROM NEW ANUBHUTI ELECTORNICS, NEW DELHI-45. IT GIVES ME A LOT OF TROUBLE WATER IS NOT COMING OUT. SEVERAL TIMES I LODGE A COMPLAINT BUT COMPANY DID NOT SEND ANY MECHANIC. LATES COMPLAINT NO. IS 80141346 DATED 8/1/2008. COMPANY ENGINEER SAYS THAT MEMRANCE AND OTHER CANDLES REQUIRED REPLACED, BUT COMPANY REFUSED TO CHANGE THE MEMRANCE. I HAVE PAID RS.13200.00 FOR THAT.EUREKA FORBES COMPANY IS CHEATING PEOPLE IN THE DAY LIGHT.

EUREKA FORBES SPRING FRESH RO — Poor Service

It is to bring in your notice that I had purchased EURKA FORBES SPRING FRESH RO from DABUR INTERNATIONAL, SADAR MARKET, GURGAON 50 days back.But since then I am facing lot of problem in its operation due to poor service.Within this period 4 times Service Enginner has attended the fault from GURGON EUREKA SERVICE CENTER, NISHA INTERPRISES, SEC7 but due to lack of knowledge of these engineer my product is malfunctioning.Every time whenever service engineer comes he detaches some accessories from this system and says it will work without this.If different accessories like SV/pipes/flashing box is not required for its operation then how it will work.When I have to go for another RO in home town I perefer Kent instead of Eureka because of EUREKA forbes poor service.My RO is still
not working properly and I am afraid that if I will call service engineer again my RO will be of no use.I request you to please arrange to replace my RO as it is in warantee period.The visits has been done in the following steps
1>After purchasing it from the dealer its installtion was delayed by 48 hours and this installation was done on chargable basis.
2>Water taste was very poor, service engineer has installed TDS adjuster and he charged for it.
3>Filtered water was not coming, service engineer detached some Flashing black color box along with some pipes and threw these accessoried and told us that this system will working without these accessories then question is why company equips these accessories.
4>This time SV system gone faulty but service engineer was not having this system with him
5>Again complaint was logged for problem in 10 inch ligamnet fileter and SV but visit is still pending.

Above incident happened within 50 days of purchase.I request to look into my matter and ask the company to replace with new one as this is in warantee period.


Regards
Naveen Jha
[protected]
H.No-1553, SEC-7 EXT.
Gurgaon, India

I had purcahse eureka forbes total RO on 22/05/09. After a week Ro stopped workking .After making sevral calls at last service engineer vist my house. He told that problem is in adaptor of RO. Whem i asked him to replace he was not able to replace as they dont carry any acccesory with them which they can change on the spot.He told me that he will arrange the adaptor But after making many calls to the service department no output come so far. Its really shocking that brand companies are provide such type of product which even cant work for a week regulary. Moreover I get this RO under the scheme life time free maintenance but still i am waiting for that card. I had talked sevral time with Team Leader Furnish jha but always no positive response. So if some responsible person from Eureka forbes who really cares for compny read this comment plz take some action for the image of your compny .

Regards
Arun Chhillar
[protected]