Eureka Forbes / Wet & Dry Vacuum Cleaner — Poor Customer Support

Address:

Thane, Maharashtra

1. I had placed an order for one Wet & Dry Vacuum Cleaner through Eureka Forbes Salesman Mr. Dinesh Rastogi on 28 Aug 2010, order no:[protected].
2. The item has been promptly delivered to my place on 29 Aug 2010, Challan No: 16681246.
3. Till today the 17 Sep 2010, no one has come to open the parcel and demonstrate the use of this machine.
4. Many complaints were logged on their call centre, but no use. One of the request no: 83534415 dated 09 Sep 2010 is yet to be complied by the Company.
5. Then I contacted the local Nerul/Navi Mumbai Eureka Forbes customer support centre many times on phone, to log my complaint. None of the managers will come on the phone anytime I have tried. Only a girl named Babita responds sometime. Though she promised to send someone to my place to commission the machiene, no one has come till todate.
6. This is the lousiest form of customer support ever experienced by me in my 60 years of life! This speakes volumes about this Tata Company, which prides itself on good customer care.