[Resolved]  Ezeego — cheating on free ticket

I purchased a ticket using Ezeego's "ticket pe ticket" offer as per which I was supposed to get a free ticket on Air Deccan with every ticket purchased on the same airline. Now, when I go to the Ezeego's site to redeem the free ticket, the site mentions that the promotional code is invalid. I tried calling their customer support number at least 10 times and 10 min each , no one attends the call.
Now, I feel that I have been cheated through this scheme.
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Aug 13, 2020
Complaint marked as Resolved 
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We have unlocked the promo code for Mr. Sood and he has booked his free ticket.

Kind Regards,
Ezeego1 Team.
I too purchased a ticket using Ezeego's "ticket pe ticket" offer as per which I was supposed to get a free ticket on Air Deccan with every ticket purchased on the same airline. Now, when I go to the Ezeego's site to redeem the free ticket (for chennai - delhi sector where deccan operates), the site mentions that the desired ticket is not available, though when i go for normal booking, the seats are available.

I think the company is a cheat.
We have unlocked the promo code and we have informed Ms. syama devi about the same.
I totally agree on the "cheating" aspect. In the past 6 days, I have had a similar BAD experience trying to redeem one Promo code for a "free" ticket. Customer Service agents, though polite and courteous, are unable to resolve my issue even with the help of Supervisors and make committments about resolution and calling back but no one have ever called back. In my case, I was issued 8 promo codes and have used 6 successfully. The Call Centre agents insist that one of the remaining codes is shown as used by their system, even though they can see only 6 one way tickets booked under my other email ID.
They refuse outright to let me speak with a Supervisor or even give me the name, address and ID of the Company CEO or even the Company Registered Office address.

Am seriously contemplating legal action and writing to Air Deccan CEO Capt Gopinath to blacklist this company.
I too feel completely cheated by Eezego for the same scheme. when i tried to use their promo code there was a booking failure-ON THEIR PART. Even the PNR number was not issued. They said they'll get back to me in 48 hours but they didnt..and when they finally did-the ticket I wanted was not available so I cancelled the booking. I received the cancellation acknowledgement also from their behalf stating that it was a booking failure.
But since that day I have called up Eezego each and every day- requesting them to reactivate the promo code(used in the failed booking) or give me a new one and also ask them for a refund. They apparently dont believe in customer logs because each time i had to repeat my whole story to a new executive who would promise i reply in 24 /48 hours which i never got till date.

their answer before 10th jan
promo code-- "we'll activate it in 48 hours", "we have sent the request on high priority" , "I have personally talked to the backend team"
deadline -- "don't worry ma'am, the scheme is till 15th jan. you can book your tickets till 15 with this code"
refund -- "it will happen in 7 working days, the process is automated"

their answer on 14th jan
promo code -- "this promo code is used, we cant reactivate it-- HAD YOU CALLED BEFORE 10 JAN we could have issued it but now generation of promo codes has stopped", "you cannot get that free ticket--its not in our hands"
refund -- "it will happen in 21 working days"

in the mean time, that ammount has been billed through on my credit card. And each time I try to prove to them that i called up so many times before 10th jan all that they asy is that they have NO SYSTEM FOR CHECKING. and when i said that at least send me a mail which says that my refund request has been put in priority (as they claim) they said they DONT HAVE A SYSTEM FOR THAT.

I'm crossing my fingers that i get a refund..theres not much else that i can hope for.
Same was the case with me. They didn't have any seats on the selected sector when I tried to redeem but thru the normal booking route they had.

1 pe 1 offer nowhere states that there are only limited seats per flight. It says you book one and get one free. For Blr-Del-Blr I searched for everyday from Jan to Feb but there were no tkts available.
It happened with me around few months back, but i havent done a single penny transaction with them.Lets hope and pray these kind of cheaters understand value of reputation.
The 1 on 1 offer worked very well for me!
I saved quite a few bucks.
Thanks ezeego,
I completely agree with the above complaints, I booked a ticket with Ezeego from chennai to jaipur and I never received my 75% cash back offer. Each time I call customer care they say backend team is working. I asked them how many years you will take to resolve the issue, they said we are working.
This was the only answer i could get.
quite frustating service.
I would never recommand this website to anyone to book anything. This site should be banned.

Ezee Go:Airline Ticketing — Ticket Booking on Ezeego

Hi, I don't understand ezeego's polcies.They have fine and charges for their own faults too.
when i tried booking tickets.. i got debited into my account but the tickets were not confirmed. There was no withdrawl from my side but failure from Ezeego site to provide me with ticket. When i called up, customer care executive said you need to pay etc 200Rs as tax. Why wasnt it deducted when i as doing my trasaction that moment itself. And then i asked for refund.Now when i get funds, 100rs is deducted. Thanks very much for this. I now know how unproffesional this organisation can be. For what service this charges are cut. When i got no confirmed tiketing booking, and their was a failure from ezeego's site why the customers have to pay any charges.
I will make sure that never in my life i will book tickets through this site and advice the same to others..Thanks very much to organisations like Ezee Go.

Your Booking Reference No : EZR[protected]
Air Booking Reference No : EZR[protected]/A
The payment Reference no is : MICI[protected]

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