[Resolved]  Ezone — Late delivery and bad customer service

eZone — bad customer service

We booked an LG Refrigiator-GL-408YTQG4, for an amt of rs28438, booked from E-Zone-v3s mall, vikas marg,Delhi-110092.Dtd:22/8/2010.
The fridge that was delivered to us on 23/08/2010, had a dent right in the front, after umpteen calls, the replaced fridge was finally delivered.
The sales person: mr.samdeep&Manjeet took initiative to resolve the problem, but a lady called: Sharda, took the matter as an everyday issue &instead of empathizing with the customer started back-answering &arguing.

This kind of service &Harassment is not expected from a Company like E-Zone.

-urvashi tomar(harassed customer)

if they have not responded we have right to contact them. i think we get a better solution as soon as we contact instead waiting for them to respond.

Ezone is worst shop in bangalore never ever go to buy any thing over all faulty items of philips my mixi and dvd are both defected

Pathetic Delivery. Or NO Delivery

We ordered a fridge from Ezone on 17th Oct, 2010. They promised a delivery on 25th Oct. On 27th Oct they called and said Fridge is not available in stock, can you take some other model.

We agreed on some other model, as we desperately needed a new fridge before Diwali. They promised to deliver the fridge by noon on 28th Oct. However, after 15-20 follow-ups, we got the fridge by 8pm.

The fridge which was eventually delivered to us was of wrong color and is not working. Today, it is 10th Nov, and we still dont have our fridge, for which we have paid the full amount.

I will strongly advise all customers to NOT buy anything from ezone.

We agreed.We ordered one Samsung washing machine and they promised a delivery on 10 Jan '2011.But till now they have not delivered the product.

At least they have not communicated anything about late delivery.But every time we have to call them to know the status of our product.

I will strongly advise all customers to NOT buy anything from ezone.