[Resolved]  Ezone, Chennai — unbearable service

Fully agree, just had a similar experience with eZone T Nagar. The installation guy screwed the AC, and they refuse to replace the defective piece.

E- Zone in OMR has the worst sales team, they act as if they own the store. They really don't know about the product they sell.

Especially the ones at Home Theatre section, they have outdated Entry level systems and the sales guys think they are selling some hi-fi stuff and act funnily.

These guys do not know that most of the OMR customers are well travelled and shopped in big electronic stores around the Globe like BEST BUY, CIRCUIT CITY etc

E-zone management has to seriously look at educating the sales team on Customer handling OR they are sure to GO DOWN!!

This place is run by Professionals {only for collecting the salary at end of the month}. This one on OMR Chennai is not a place you can expect any service as their salairies are paid end of the month if they sell/service or not.
Poor administritive control, over staffed there were 8 guards on duty all at the same place near parking lot...same is true for the sales persons bunduled together asking the other to answer customer queries,

Only Plus the display had a wide range.

Conclusion, place to go look note the model number and than locate a shop and buy,

This is going to be an loss making enterprise.

I had bought a LG Refrigerator from the E zone OMR, received it with a scratched handle and took nearly 3 weeks to replace it, after continuous calls to the ezone office and the toll free number and the LG after sales service. The sales guy was very rude at the beginning, had to literally threaten him that i was recording the conversation after which he started behaving properly. The installation guys scratched my floor as they refused to lift the refrigerator and wud push it with a cardboard below. (the nails / stones under the cardboard scratched my flooring). Sick place to shop ...

I ALSO BOUGHT ITEMS LIKE L.G (LED TV AND WASHING MACHINES) IN E-ZONE OMR AND MY ADVANCE RECEIPT (BILL NO ) IS [protected], E-ZONE GAVE ME WONDERFUL SERVICE LIKE SUGGESTING THE MODEL, BRAND, SPECIFICATIONS, ETC ... SALES STAFF AND CUSTOMER SERVICE EXECUTIVES ARE BEST STAFFS EVER I SAW IN RETAIL SHOPS.

AS A RETAILER THEY BOOK CALL WITH CONCERN BRAND ON THAT DAY ITSELF AND THE TECHNICINE ALSO COME IN THE RIGHT TIME, I NEED TO THANK BOTH E-ZONE AS WELL AS L.G










BY LOOKING THIS KIND OF MAILS

Useless service and They dont deliver things on time -Verry bad experiance with E-zone
For God's Sake never buy consumer durables from E-zone

Brought an LCD from E-zone OMR Road in Chennai, It was promissed to deliver in a days time but they delivered after 2 Days that two after making 20-30 Phone calls.
The product delivered was not in working condition and another 2 Days i'am following up for fixing the issue, but no response
Buy product from E-zone you need to keep chasing them for delivery and service

NEVER BUY PRODUCTS FROM E-ZONE CHENNAI OMR SHOWROOM

Guys not only ac, don’t go for any electronic item,

i have very bad exp in Ezone i ordered a whirlpool refrigerator 240ltr, i told tem clearly i don’t want display piece. Once i came 4m 2nd floor to ground floor i found packing old tv into new box for delivery. Immediately I got doubt and went back to refrigerator I dropped my visiting card in side the ice cube box with white stickers. The next day refrigerator has delivered in time and next whirlpool refrigerator guy came for demonstration it is not working any functionality, I immediately called them It seems it not new one. I went to e-zone about the complaint that it is not working and I need new one for replacement. When I went to see the display one it is not there. i shouted on the manger I clearly told that I don’t wont display piece you people send the display one for me. He told no sir we will not do like that, I told come with I will prove you, I dropped my visiting card in the ice cube box it will be there I will show you, I asked my wife check the ice cube box any this is the she told my visiting card is indie the box, she imd replayed that this 1 we dropped on that day into display piece it not new one.

guys dont go for ezone it white color cheaters, for any info [protected]@gmail.com

finally it has been replaced with new piece.

Be alert before buying thing with ezone, i am not sure always they do it but take o[censored]r self.

the above incident happend for me at OMR Road near life line hospital

VERY BAD SERVICE EZONE OMR.

GOT THE e pass CARD VALID UNTIL 31ST MAY. YESTERDAY I WENT TO REDEEM MY GIFT- NO GIFTS AVAILABLE WITH THEM, THEY JUST SAID, GO TO BIG BAZAAR- VADAPALANI. I LIVE IN PALLIKARANAI SO OMR IS CLOSE TO ME, HENCE I WENT TO EZONE ON OMR. AT THAT TIME I WAS TOLD THAT I COULD REDEEM MY GIFT AT OMR ANYTIME BEFORE 31ST MAY 2011. WHAT KIND OF SERVICE DO THEY GIVE??? THEY PROMISE SOMETHING WHEN BUYING AND WHEN IT COMES TO SERVICE OR REDEEMING WHAT THEY PROMOSED THEY DIRECT YOU ELSE WHERE. i WOULD HAVE PURCHASED MY PRODUCT AT BIGBAZAAR...IF THAT WAS THE CASE . BUNCH OF FRAUDSTERS.

Very bad customer service, Never buy electronics from this Shop.

@therathna.. smartly played with the visiting card/. if they dont stick to ethics while selling stuff, they will simply turn in to one of the window shops wher people will come to see the stuff but never buy.