[Resolved] Ezone, Homeland, Kolkata

[Resolved] Ezone, Homeland, Kolkata — False commitments

S Sanjay Prasad from Pune, Maharashtra

I purchased an IFB washing machine from EZONE. The price mentioned was 11000/- But in another showroom they offered me the same model at 10500/- according to the EZONE claim, they offer the best price and if we get the same stuff anywhere else they will give double the difference. I told the samething to the store manager. He told me to buy the washing machine and the price will be 10800/- and asked me to get the quotation from the other store. So as per their commitment I was supposed to get Rs. 600 (i.e., double the difference. I gave them the quotation and everything was validated. But they offered me to give a gift worth Rs. 600 instead of cash. I agreed to it, but till date its been 3 months and not received any gift from them after several follow ups. These are flase claims made by these companies who cannot keep up to their commitments. I have the recording of the hoardings and the price mentioned for that washing machine. Also I have the bills and the original quotation from the other store. Also I was the first person ever to make a valid claim. But I think I just wasted my time because now I understand it was just a false claim made by these companies and can fall for just 600 rupees. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Biswa

from Gurgaon, Haryana

Yes, I agree with you. These companies can say anything at the time of selling their product, but at the time of fulfilling their commitments no body will entertain you. There should be some regulatory board who should work promptly and genuinely on this not like Consumer Forum.

Anish Bagchi

from Kolkata, West Bengal

Thanks for bringing it up to our attention the malpractices followed by Ezone. I was just surfing through and I was also planing to buy a LG Washing machine for around 32K. I was prepared to go to Hometown for the same but after this eye opening experience I'm not going there anymore.

SAIKAT BOSE

from Kolkata, West Bengal

Hey thanks for your great work. Its not the question of Rs 600 or something like that...its all about moral and their false promises and cheap marketing. I have also faced the same condition at various places [protected]@ Capital Electronics. They delivered me a faulty aircond and wanted me to wait for 3days to get the same repaired, whereas I have paid for new a/c machine. After lot of fighting I could get another new machine. Kind request to all..never keep quiet and let these people go away laughing on our faces. One face may make story but we as many faces can at least bring this into light. Make noise and bring the truth out.

rajat1947

from Kolkata, West Bengal

Cheap is not best .One should be aware of low price offered, Purchase should be made from authorized dealers only. Nowadays cheating is common . Trouble starts after selling a product. In fact one must understand the difference between warranty and guarantee. Guarantee ensures replacement while warranty ensures repair only.Cheating in any form is a cognizable offence. Criminal charge leading to arrest and court trial coupled with complaints in a consumer court can be simultaneously initiated and the offenders can be brought to book. In my case, I initiated action as stated above because the seller cum service provider refused to grant after sales service as per terms and conditions for a defective computer sold but he did not have a trade licence for selling computer. The police court issued arrest warrant and the consumer court awarded compensation and the offender had to cough up the money.The trade license was also cancelled.This way the matter was settled within six months. The buyer should be aware of their rights and they should not feel helpless.

Tubul

from Mandleshwar, Madhya Pradesh

Here is another grotesque failure of commitment. Homeland kolkata Bhawanipore on 7-May-2011 agreed to pay a visit to my "under construction" flat for an inspection of the Kitchen at 1pm and charged me Rs 500/-for the same.
On 12-May they confirmed that instead of 1 pm their site inspector would visit at 3 pm.
To my great shock At 3-15 pm on 13-May -2011, they called me up and said they would not make it that day and would set up another date.
This way I was made to wait till 3 pm without any information.The departmental manager was very rude and it is utter breach of faith and totally unfair trade practice.
From A KSEN