[Resolved]  Faber Chimney — Cheating by Faber Chimney dealer and company

Address:

Maharashtra

Hi,
I have purchased chimney from Faber authorised dealer. I gave him specifications of my kitchen and cooking sytle at my home. I asked him to suggest me suitable chimney. He gave me chimney and sent his men for installation. At the time of installation they charged me additional 3000 Rs for flexible pipe (which is okay and was informed to me in advance). However the chimney is not useful, as whenever we kook, smoke spreads in entire house.
When i complained this to company, they sent their executives (twice) to check it, and their executived advised me that the chimney which is installed at my home is not suitable. Suction is not sufficient based on length of the exhaust.
Company said they can not do anything in this and i need to complain this with dealer. When i told this to dealer, he has washed his hands from it. He is not at ready to listen.
I am lost, the chimney is lying there as a show piece...

I am planning to escalate this to consume court..

Prashant, Pune

prashant.[protected]@gmail.com