Fashion And You — Fashion and You Cheated Me with Wrong Watch

Address:

Bangalore, Karnataka

I Purchased a Calvin Klein Watch from fashion and you.

ORDER NO - 617553


The Specifications mentioned in the website were -
FOR: Women
CATEGORY - Watch
COLOUR - White
MATERIAL - Metal
DIAL SZE - 3.5 Cms.

I also have the screenshot of the description page.PFA the same.

This was in the rakhi special offer.

As it was a rakhi gift, I opened the watch packet a day before rakhi and found the diameter size is only 2 cms and not 3.5 cms.

The fashion and You customer care executives were arrogant and refused an exchange as it was more than 3 days the watch was delivered to me.
The Customer Care Executive Names were
Amit bhat nagar
Nitin shanrma - floor manager
Vijay Kumar - Manager

In the website it is clearly mentioned:

No returns, refunds or exchanges will be accepted on the following items:
Accessories
Beauty Products and Fragrances
Home Décor
Handbags
Hosiery
Intimates
Jewellery
Leather goods
Swimwear
Sunglasses
Wallets
Watches
Electronics
Toys

And Later it is mentioned - Should you wish to return all or a part of your order, you need to let us know within 3 working days from the date of receiving your parcel.

As the Return is not accepted for watches, the above stated sentence will also not be applicable.

The customer care is repeatedly saying that as per there policy only within three days they can process a return which is contradicting to what is mentioned in the website.

This watch is totally a waste for me now.

Please look into this matter.