[Resolved] Fashion And You — multiple complaints | |
My name is Mr. Gaikwad. I have made 3 orders so far from fashionandyou.com First order no: 78016. The order had not been delivered since it was out of stock. So i requested for a refund. Even then, no confirmation e-mail has been received from them as when the refund will happen Second order no: 86158. The perfume delivered was WRONG. I requested a refund. No confirmation regarding that has been received yet. Several calls on their customer care number and also many e-mails has yielded no response yet. Third order no: 101479. The perfumed delivered was damaged, The nozzle was broken and the perfume was leaking. When i demanded a replacement they agreed to do so. Its been 10 days and still no replacement has been arranged. They neither answer any calls nor reply to e-mails. How can a customer get in touch with them if he has a problem. No alternate customer care numbers are given either. This company is a bogus and CHEAT. I have filed a complaint in the Police station against them. I will also drag this company to the consumer court. Somebody needs to teach them a lesson. Lets see how the CHEATERS and ROBBERS respond now. DISGRACED company. Will never buy anything from them again. I recommend others to also refrain buying from these cheats Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
@Mangesh Gaikwad: We apologize for the inconvenience caused. We have already refunded the amount for orders 78016 & 86158.
We have forwarded the request to arrange a return pick-up for your damaged product from order 101479. The pick-up will be arranged in next 72 working hours.
Once we will receive the parcel at our warehouse, we would replace with the fresh stock, in case we fail to replace your product we wuld be refunding the total amount paid by you.
Thanks!
Team Fashion and You.
We have forwarded the request to arrange a return pick-up for your damaged product from order 101479. The pick-up will be arranged in next 72 working hours.
Once we will receive the parcel at our warehouse, we would replace with the fresh stock, in case we fail to replace your product we wuld be refunding the total amount paid by you.
Thanks!
Team Fashion and You.
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Gurpreet Singh
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