Fashion And You — Cheating with customer, debiting money and never delivering products

Address:

South West Delhi, Delhi

Hi Sir/ Mdam,

I am a victim of Fashion and you online shopping website who are making a fool of people in the world of ecommerce. Only because of such unscruplous people we are loosing trust in eCommerce.

I have ordered few items from there website in the month of may.And i received a confirmation mail for the order and they debited money from my account at the same time.And according to the confirmation mail my order would be delivered in next 3-4 weeks max. but it never happened.So when i called them up and after my repeated mails i get to know that my order has been cancelled and they put an excuse that there was some technical fault but if there was a technical fault while ordering why did they debited money and sent me the Order confirmation mail.
And even if actualy there was a technical fault dont they bear the responisibilty to inform the customer of the same??
And again after my repaeted calls they generated a order refund number and told me that we will refund the money in next 2 days but its now two months my money(INR 796) has not been refunded to me.

Kindly help me out in the same. I am attaching the last mail i received on 10th July from them.




Dear Member,
Thank you for contacting us.
We apologize for the delay and inconvenience caused.
However, please be informed that the refund of INR 796 will be processed within 72 hours. Please note that you may not see the credit until your cards next month’s billing cycle and also your banking institution may need additional time to process the credit once we have forwarded your information to them.
Thank you for your patience and understanding.
Regards
Vikas Chandra
Team Fashion and You
Website: www.fashionandyou.com
Support Line| +[protected]
For further assistance please call us at +[protected], or email us at [protected]@fashionandyou.com. We are available seven days a week 10:00am to 7:00pm
Fashion and You is an online private shopping club which provides its members with access to coveted fashion and luxury brands at prices up to 80% off retail.
“We request you to please visit our Terms and Conditions page http://newms.fashionandyou.com/termsofservice.aspx to understand our policies and procedures better”