[Resolved]  Fedex Courier — Non-delivery of package/damaged package

Address:

Maharashtra

I had an important shipment to be sent from Pune to my hometown
Kolkata. There is a collection agent(Esdee services) who comes to office our and who claims to
have tie-up with FedEx. Previously I had sent couriers through him but they
had tie-up with some other company and not FedEx.

I sent an overnight shipment through them on 22nd April. Obtained the FedEx
receipt which clearly shows the right address to which it was to be
delivered. The delivery was not done till 25th April. When I checked on their
website on 23rd, it showed (Delivery Exception due to incorrect address). I
called up their customer service both in Pune and Kolkata and again gave the
address with the recipient's phone number and land-line number and prominent
landmark.

On 24th April they called the recipient saying that it was raining so they couldn't deliver. However, they updated the status on their website saying delivery exception due to incorrect address.

When I called FedEx toll free number, to my horror they completely refused any update and said I have to ask the
collection agent about the delivery as I have not handed it over to FedEx
directly. The agent who comes to our office says it's FedEx's responsibility
and not theirs. Finally on 25th April I had to ask the recipient to go to their Kolkata office and pick-up the shipment on his own. The package was torn from bottom and some important stuff was missing.

If you trace calls to their number[protected] at 19:10 pm and 20:10 pm on 24th April you would understand how rude their customer service is.
This is complete fraud and harassment to customer. These guys should be refrained from doing business.

Attaching the proof of their receipt.