[Resolved] Ferns And Petals — not delivering in time

avijitchaudhary

from Mumbai, Maharashtra

Address:

Delhi

i ordered for a bday cake and flowers (order number[protected]
for midnight of 8th. now midnight of 8th starts at 0000hrs at 8th,however the website differs from the issue and morning when i checked from them they had a view that there was an issue with the date...so i again asked them to deliver it as early as possible and the customer care rep promised on that , then i again checked from them , at around evening 1600 ,when someone name MISS HARLEEN ,picked up and told me that " as early means before 1900 hrs" so i again waited and hoped that they will deliever it by the promised time ,but its been 2030 hrs and no delivery done till now,
very soon the company customer care rep will switch off.
i want a refund for all the delay in time and money wasted on the effort.
thanking you in anticipation

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Aug 14, 2020

Complaint marked as Resolved

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Comments

delo

from Lucknow, Uttar Pradesh

FERN AND PETALS — Flowers not delivered on time

THEY OFFERED TO RING ME UP AS SOON AS THE FLOWERS WERE DELIVERED.THEY DID'NT AND THE WHOLE THING BECAME EMBARASSING.NEVER AGAIN!YOU CHARGE SO MUCH FOR THIS EMBARASSMENT?

madhu18

from Indore, Madhya Pradesh

FERN AND PETALS — delivery of service on wrong date

I had asked fern and petals to deliver flowers for DOB: 3rd feb 2011 midnite.
Instead they delivered flowers on 2nd Feb 2011 midnite.

Please refer attached screenshot of the email which fern and petals had sent me which clearly contains in the instruction part to deliver flowers on 3rd feb 2011 midnite.

When i called call center and mentioned about their mistake, call centre executive said they would revert to me. However, they have not raised any ticket on my complaint nor they reverted back to me after i complained them on phone.

Now, i have written to them and got a ticket no for my complaint as 15001. But yet they have not got back to me.

I feel company should deliver flowers again on 3rd feb 2011 midnite or should return my money.

Regards,

Madhuri Ramteke
[protected]@gmail.com