[Resolved]  Flipkart.com — Customer Care Executive Verbally harassed me

A Letter to Flipkart about their Customer Service Supervisor Harassed Me Verbally
[protected][protected][protected][protected][protected][protected]

1.)Who harassed me?
[protected]

Name : Santhosh (as he told)
Designation: Supervisor in Customer Service (as the girl told who converse at beginning)

CALL DETAILS : Call Time: 09:19 a.m to 10:28 a.m. approx Call duration: 1 hour 9 minutes
Date:[protected]
Called number: [protected] (initially a girl attended and then the call was transfer to
Supervisor Santhosh)
My number: [protected]
My Order ID: OD[protected]
Language of Conversation : English and Tamil(he spoke with broken tamil) and he show himself
as Tamil after confirming that i am from Chennai,but i dont think so.

What are the words he used to me?
[protected][protected]

1.)No Common sense to me. (I replied that ur using a Harsh words but he not considered and He
acted like what i can do against him)

2.) Majority of Tamil People are not thinking. (told in regional language, he assaulted entire
tamils)

3.)I dont like to speak with you.

4.)During the coversation that, I told i am preparing for civil service(IAS exam).. for this
Santhosh,Supervisor, responded as "You not behaving like a educated person.. ("படிச்சி என்ன
பிரயோஜனம்?")

5.) Go and buy in snapdeal.com or infibeam.com or go and take legal action in Consumer court.

6.)He verbally harassed me that, "My aim is to buy the books in Free-of-Cost."

7.)When ever i try to spoke, he use to tell, "dont interrupt while i am speaking with you"

..but he only spoke, i got very least chance(however i managed). Thing is he(a customer care

executive) should to listen politely about our grief but he not like that.

8.) He told to cut the conversation but i didn't..again he told that by the phone manners..who

the person called should to cut.. but i replied as in, point 3, "You only not like to speak

with me,so u cut the call, becoz my problem is not resolved, instead you assaulted me

verbally"

9.)Lastly,He cut the call aggressively.(No words like "thanks for calling"..etc.,) and told

indirectly that my english knowledge is not good.(rest are direct attack)



What is the issue?
[protected]---
1.)I am preparing for an Exam by September 15 ,so i made order some books in Flipkart.com.

Being it is temporal contingent i relied on Flipkart.com due to their fast Delivery process.


2.) I order 4 books in flipkart.com in August 22,2013.

3.) Among four books, the book "Bank Po Reasoning Chapterwise Solved Papers 1999 Till Date

5950 + Objective Questions For IBPS, Nationalised Bank, Gramin Bank ,SBI ,RBI Grade B

,Insurance AAO ,AO" which is a pre-order book which cost Rs.220 which dated August 29,2013

(but now the date was removed from the website,the persons who order can know this)


4.)Later only, i came to know it is available in www.snapdeal.com and www.infibeam.com(now
stock sold). So it is not pre-order.


Note: Pre-order means making an advance order before publisher going to launch the product.And

flipkart assure that within 2-3 days the product of pre-order will deliver to customer point.

But in this case Kiran Pulisher launch the book Mid-August itself.

4.) Adding, I ordered for 873 rupees, so i think i will be eligible for Free Delivery and also

I relied on Flipkart.com's Speed Delivery.

5.)I waited till August 30, but after that, the Date removed from webpage and after no mail

communication or information about the product which displayed in their site.

6.) I mailed twice to [protected]@flipkart.com along with the availability link of snapdeal and

infibeam but i got a irrelevant reply as


"I would like to inform you that, the book is not yet released in India. It is decided by the
publishers."


7.) I said, Kiran publisher already released and it is available in snapdeal.com and

infibeam.com.


8.) Moreover, i demand to deliver the product as it displays on august 29 or say when it will

be available.


9.)But www.flipkart.com's supervisor Mr.Santhosh without checking any just said instantly that

"we not give such a display pls check." (yes, it is removed now, but it is in their site till

August 30,2013) the customers who made order can know about this.

10.) On course of this discussion only he abused me like above manner & also he call for a

challenge that if the book is available now in the market means flipkart.com will give this

book in free-of-cost.. I ready to accept the call of his challenge then he abused me that my

aim is to get a free book from flipkart.com.


11.)Now I ordered the book from snapdeal.com as per the advice of Flipkart.com's Customer

Service Supervisor ,which is going to despatch within 48 hours(while texting this mail,i

received sms from snapdeal.com). So, I cancelled your order.



By Magesh Babu