[Resolved]  Flipkart.com — Goods did not deliver and not respond from the Flipkart

Address:

Kamrup Metropolitan, Assam

Dear consumercomplaints.
I have made a order with Flipkart.com, A apple iphone 5, cost 41315 on 3rd of Octber 2013. they didnot delivered my order on time by making excuses that shipment order is been seized due to sale tax issue on 11th Oct-2013 (how can a original billed goods can be sized by Sale Tax means they are playing with the quality) and then they cancelled my order without my permission taken. (My quarry mail is in trailing mail)
Now Flipkart`s representative are making fool by writing me mail that they will contact me in 24 hours (this is happening since last 6 days)


There for i request consumercomplaints to take legal action against Flipkart.com for cheating with the costumer and get refund my money includes compensation amount by which i can purchase the same product from market. because i am not very much interested to make any deal with this Flipkart.com in future.


With Regards,
Sohail Ahmed
Guwahati, [protected]



My some communication with Flipkart is copy hereby.
Hi Sohail,

Thank you for writing in.

We deeply apologise for the inconvenience caused. We will surely update you within 24 hrs.

We have prioritised your request and escalated it to the concerned department.

Your patience is appreciated.

Did I solve your problem? Please click here to let me know.

Please write back to us should you have any other questions or need further assistance.

Regards,
brinda.r
Customer Support
Response received from Seller: WS Retail


Incident History
Customer By Email (.) 15/10/2013 02.05 PM
Dear Sir,

As per your trailing mail i have been wait for appreciated reply since 24
hours, Now its has been passed 72 hours but there no any single
communication from your side by any type of mode.

Here you again showing your casualness for the customer
satisfaction/customer care.

1st. I couldn’t get my product rather after fully payment and now

2nd I am not getting your fully response on time.

It seem you are not caring about the time….

What should I understand by your this step…??????

Sohail Ahmed

Guwahati

On 12 October 2013 12:49, Flipkart Customer Support <[protected]@flipkart.com> wrote:

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Response Via Email (azhar.shariff) 12/10/2013 12.49 PM
Hi Sohail,

Order Id : OD[protected]
Title : Apple iPhone 5 (Black, with 16 GB)

Thank you for writing in.

As per the telephonic conversation, we would like to inform you that we will give you a callback with the reliable update in 24 hours.

Thank you for your anticipated patience and kind co-operation in this regard.

Have a good day!
Customer By Email (.) 11/10/2013 11.26 AM
Date:[protected]:13:27

From: sohail.[protected]@gmail.com


SellerID: wsr

Order ID: OD[protected]

Dear Sir,
My Order No is OD[protected] which was supposed to delivered on 9th Oct 2013. but now today i have got a mail that my order has been canceled and new order has been placed for the same product which has expected delivery date of 23rd Oct 2013.
I have no further faith on your site so i want to cancel my order, please inform me what is the cancellation process, is there any cancellation fee, and what will be the money refund duration ( still i have doubt that will u refund my money).
Please revert me as earlier (by today 1 pm) so that i can make my decision accordingly.(you have already kill my lot of valuable times).
Thanks with lot of Guilty that i have made a deal with you.
Sohail Ahmed. [protected]

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