[Resolved]  Flipkart — refund and replacement

Address:

Ernakulam, Kerala

Sir I had bought a new Sony xperia miro through flip kart on (Invoice date:[protected]with invoice number:DEL[protected]. Their TIN number is:[protected]. I jaismon George, from Cochin,kerala. After 2 days of delivery, the earphone of the set got malfunctioned and wi-fi not working and total phone hang. I visited the Sony service centre in Cochin named ACCEL FRONTLINE SERVICES LTD.
SONY AUTHORIZED SERVICE CENTRE
22/2207 OPP:VEEKSHANAM PRESS,
VEEKSHANAM ROAD.PHONE NUMBER:[protected]
From the Sony service centre they gave me a DOA certificate and told me that i had to gave it to the retailer and they will gave me the replacement and they dispatched the product to the Sony main service centre in Delhi. Meanwhile i contacted flip kart customer care report this problem and they asked me to mail the DOA certificate and bill. As per their concern i mailed it to them. they told me that the product is out of stock and they can't replace and will refund the money only after take back the product from me. I told them that i only had DOA certificate with me. And after all these they replied to me that they can't do anything and neither refund my money nor replace the product. I had attached all the documents with this compliant. Please kindly do take action to solve my problem at the earliest.

RETAILER DETAILS
WS RETAIL SERVICES PVT LTD
WAREHOUSE ADDRESS KHASRA
NO.435,ROAD NO.04,LAL DORA
EXT.MAHIPALPUR
With Regards,
JAISMON GEORGE
PUTHENPURAYIL(H)
KARIMPANA P.O
KOOTHATTUKULAM
UPPUKANDAM
PIN:686662
MOB:[protected]