[Resolved]  Ford — SUBSTANDARD TYRES

Ford — Replacement of tyre

this are the mail that I have send to ford, complete detail is written in this mail.


Respected sir/madam,

I am continously contacting you to look over my complaint, every day I
make calls on your toll free numers, and even mailed you many times,
but their is no response from your side. this is my sixth mail to ford
and I had called more than 5 times. Every day when I make call to you,
your company representative give assurance to me that they will look
over my complaint and will call back to me.
but their is no response from their side......Either ford has no
interest in solving customer problems or they have so many complaints,
ford didnt get time.

I think ford company had no time to look over the customer complaint,
i regret to inform you that none of the promises, mentioned in your
SERVICE PLEDGE are being adhered to by your team, atleast not at
vinayaka Ford,Indore . I have nothing personal against Ford nor
Vinayaka.

Ford, i hate myself for having wasted last 6 days to you coz i know
you wont be able to do much in this mater, however i DREAD sending
this vehicle back to vinayaka Ford. I dont think that i will be using
my remaining few services as a part of the deal thanks to this
experience of mine with Vinayaka Ford & Ford Motors .
But honestly when i read this service pledge of yours today i felt
that it was a big sham and decided to waste my 30 mins to bring this
out to your notice.

[protected] Forwarded message[protected]
From: sourabh patni <enigmatic.[protected]@gmail.com>
Date: Sat, 13 Nov 2010 12:23:39 +0530
Subject: An extremely dissatisfied Ford Fiesta Owner.....this is my
5th mail to ford
To: [protected]@ford.com
Cc: [protected]@ford.com

[protected] Forwarded message[protected]
From: sourabh patni <enigmatic.[protected]@gmail.com>
Date: Fri, 12 Nov 2010 22:48:03 +0530
Subject: Fwd: An extremely dissatisfied Ford Fiesta Owner.....this is
my 5th mail to ford
To: [protected]@ford.com
Cc: [protected]@ford.com

[protected] Forwarded message[protected]
From: sourabh patni <enigmatic.[protected]@gmail.com>
Date: Fri, 12 Nov 2010 22:46:21 +0530
Subject: An extremely dissatisfied Ford Fiesta Owner
To: [protected]@ford.com

I had requested you regarding my problem on your Toll free number
(10/11/10), your representative promised me to look into the issue and
told me to get back to me after talking to dealer to get to me to
with solution in next 24hrs. But I would like to report pathetic
service of Ford India is here.....

also plz plz for god`s sake update ur call center profile. 99% of the
time that i am trying to reach it past 2 days via phone it was found
to... be busy and forwarded on some line which again was overfilled to
record any complaints and then to an attendant who never answered.
Now I am thinking whether I have actually made a mistake by purchasing
a Ford car by going against the advice of my family and friends. I
have not spent 8 lacs on the Ford hatch to live with bulging out
tyres.

Ford still seems miles behind service standards set by other Car
companies in India.
Keep On going FORD... no replies no support.
Great way of reducing costs and relatively making good savings

An extremely dissatisfied Ford Fiesta Owner



[protected] Forwarded message[protected]
From: sourabh patni <enigmatic.[protected]@gmail.com>
Date: Fri, 12 Nov 2010 21:38:10 +0530
Subject: Replcement of tyre
To: [protected]@ford.com

Respected Sir/Madam,

I had purchased ford fiesta from Vinayaka ford, Indore (M.P.) dated
2nd Nov 2009 on name Mr. Prem Patni Vehicle No. M.P 09 CE 7902
At the time of purchasing dealer had created a lot of problem to us,
Please do check your record.
Now again we had encountered with the problem in the one of the five
tyre, we have reported to the Service center on Monday to clear it.
But one of the service man or Supervisor (Mr. Ratnish Nair) misbehaved
us & didn't listened to our problem. and denied to cooperate with us,
they told us this tyre is not the product of ford its your problem, go
to tyre dealer. after a long conversation they get ready and deposited
our tyre.

.now i just want to inform you that within one year tyre is bulging
out, and i want a replacement for that. Since within 6300 Km tyre are
bulging out,

Please response to my problem

thanking you
Sourabh Patni S/O Prem Patni
Contact No. [protected], [protected]

dear sir,
my self harsh rathi from indore me puchase figo car for apr.2010 after 1 year jisme goodyear comp. ka tyre hey car drive karte vakt side se full kar beth gaya this reason my accident hotey-2 bach gaya, iske baad i was complain goodyear office in indore but they are disagree to change my tyre, the compony enginear to say cut on your tyre by disc, but this is not fare and genine reason because car drive carte vakt yaddi Aap practically dekhe tyre bath jata hey to disc ka nissan AYEGAHI, car is running only 11000 km. this comlain is noted in second time please chek and do your custmer, thanking you
goodyear complain dt. 14/6/2011 receipt no. 1024

harsh rathi
indore
[protected]