[Resolved]  Ford Figo Zxi Diesel — A/C was not working even after servicing

Address:

Chennai, Tamil Nadu

Hi,

Registration No: TN20BQ7219
Model: Figo ZXI Diesel

On 14th Nov i had given my vehicle for 3rd service & also for insurance claim for right fender. Also I had raised an issue about A/C. A/C is working only when the RPM is more 1500. while receiving the vehicle on 23th Nov from Poonamallee Ford work shop A/C was working fine. but from the very next day i'm facing the problem again.

My RO no. for service at Ambattur Chennai Ford is "ROAM103092OA". The person who had received my vehicle for service is Mr.Murali (+91 [protected]). I need a proper response regarding this issue to my mail or to my contact no. Else let me know how I have to take it further to get it done.

How do you guys expect me to drive without using A/C during rain with all the mist forming inside? Its been 5 days after service & i could hardly use my car b'coz of your useless & unsatisfactory servicing.

I already raised this issue in your www.india.ford.com customer care option.

I got a call from the Ambattur Chennai Ford. They're not even sure if they had worked on this issue or not during the service & they said corresponding person will call me with details & still I haven't received any call.

Further to this I have another concern, as mentioned earlier, while giving my car for 3rd service I also applied for an insurance coverage(for which the vehicle will be taken to Poonamallee work shop). During billing, i was asked to pay Rs.6028 for body work & later the insurance will be claimed & sent to me since Chennai Ford don't have tie up with ICICI lombard. Further, they asked if I had paid for Servicing done at Ambattur Chennai Ford & also Poonamallee brach did not received any bill from Service center, then they asked Ambattur service center & told me that I need to pay Rs.3800 for servicing which I paid instantly, i.e., in total Rs.9828. Today during my conversation with Ambattur service center, I got know that for servicing the bill has been generated for Rs.3722, so Chennai Ford has cheated me with Rs.78.

What kind of servicing you guys are providing & how do you expect customer to be happy...Just by calling after few days of service for feedback will not make a customer happy. I'm also working in a service based industry & if I do these kind of stuff with my client I couldn't even sustain a day.

please check with Ambattur Chennai Ford service center & ask them to call me ASAP.

Ford India team, don't mention that "we are unable to track your complaint because of inadequate details". I had already submitted these details on your www.india.ford.com customer care option & got no reply from customer care. As well as I sent an email to "[protected]@ford.com" but as always, got no reply. I had mentioned my contact no. & mail ID with the email sent to "[protected]@ford.com"

Also let me know if this is not going to resolve my issue, how am I suppose to make to take it further?

Thanks & Regards,
Jayabharath.J