[Resolved]  Ford / Ford Figo — Poor Service- South City Ford, Noida

Address:

Uttar Pradesh

Hi,
I purchased FORD FIGO from SOUTHCITY FORD NOIDA on 16th June'10.(DL3C BM 7570 , ANSHUMAN MITRA) Since the day I purchased this car , i have been facing issues. The car was delivered with scratches on the bumper. I was told that the bumper would be changed , so i took the delivery . The bumper was replaced in the next week. Then after some time the paint on the stereo started falling in junks. I again complaint in the showroom. After several follow ups with the staff the outer panel of the stereo was replaced. Then i gave the car for the first servicing after a month. When i went to collect the car, footmates of the car were missing.The foot-mates, as per the service manager were stolen by the workers or were put in some other car after servicing! I was told to purchase another set from the market.The bill for this was reimbursed after few visit to the service station.
Now there is some strange kind of sound coming from the rear side of the car...i visited several times to get it rectified but despite of several inspection, the staff is not able to correct the problem. The services being provided in SOUTHCITY FORD NOIDA are pathetic, the staff is not at all concerned. May be the Management is not aware of the issues going on as the information is not esclated to the top managers. The feedback link of southcity fors is broken so no feedback can be submitted online(http://www.southcityfordindia.com/feedback.jsp).