Franch Express — Courier not delivered or returned back

Address:

Bangalore, Karnataka

Courier Number:[protected]
I have couriered official documents through the Franch express courier and for my bad luck it is not delivered. and to the worst it has not come to my address also.
I have called all possible options to know the status but neither the website is working nor the employees of the Franch express are responding properly.
I am fed up and stopped wasting money on Call.