Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge.in — Wrongful deduction and No refund

ashutosh.paul

from Mumbai, Maharashtra

Address:

Delhi

My transaction for order id : 6283913 order date : Sep[protected]:03:40 for Rs 410/- plus 10/-[coupon delivery charges] failed.
So i placed the same order again with order id: 6284056 order date: Sep[protected]:06:34, which was successful.

Now, on 20/12/2011, they have deducted the amount 420/- for that failed transaction [Order id: 6283913].
I've provided all the details like my id: ashutosh.[protected]@jktech.com along with my bank a/c number.
Still there is no reply from their end.

My bank a/c statement showing this transaction as

20/12/2011 PUR 30.09.11.www.ccavenue.com/charge 420.00

Kindly do the needful.

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Aug 19, 2016

Complaint marked as Resolved

Verified Support

Feb 21, 2012

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,
Greetings from Freecharge.in

Transaction against Order 6283913 was abandoned for which amount has not come to us.

Request you to send us the snap shot of your account statement where it shows that amount has been debited from your account, so that we can follow up with our payment gateway and get the issue resolved at the earliest.

Assuring you of best services at all times

For further queries feel free to write us at http:/www.Freecharge.In/Customersupport/Upload/

Warm Regards,
Freecharge Team
http://www.freecharge.in

Happy Freecharging!!!