[Resolved]  Fun Cinemas — Non refund of money

Address:

Mumbai Suburban, Maharashtra

I booked tickets online on fun cinemas on July 11th for a movie on July 13th. I got a confirmation email from Fun Cinemas saying my tickets have been booked. To my horror on reaching the booking counter on July 13th I was told by them that it was a WEB ERROR and my booking was not successful.

First of all, they did not inform this to me right after I did the booking and I only got a confirmation email from them and no cancellation or unsuccessful booking email. After speaking to the Manager Nitin Singh and waiting for almost one hour we were informed that money would be refunded in 7 days and we need to pay again and buy fresh tickets. This was a mentally agony but since we had come to see the movie we chose to see it, even though after all this drama I was pissed off with the cinema.

Today it is July 29th, still no sign of refund and when I sms the manager he doesn't bother to respond back. It is not the matter of Rs. 570 which is not refunded but the way it is being dealt with. I have always got cancellation emails if transactions are not successful but this unprofessional and unethical FUN CINEMAS chose to keep my money, make me pay again to see the movie and is not bothering now to refund my money. If you can't handle online transactions, please save movie goers mental pain of going through the same.

The cinema is the most disgusting cinema I've seen in my life and I want my money to be refunded with interest.