[Resolved]  Fun Cinemas — unnecessary combo with the ticket and the quality of snacks

Address:Kota (Rajasthan), Sonbhadra, Uttar Pradesh, 324005

I went to watch the movie men in black international (11:40 a. M. Show) on 22 june 2019 in city mall fun cinema kota (A-47, jhalawar road, indraprastha industrial area, kota, rajasthan 324005).
I bought three tickets and the ticket counter personnel added three combos with the ticket. I said i didn't want the combos but they said it is with the tickets. Then i asked is it compulsory, they said no, but still they cannot remove it. So due to the long queue i wasn't able to argue further and i had to pay for the combos with the tickets.
And the combos which were enforced upon me were of poor quality the coke tasted like a solution with 90% water and 10 % coke and the samosas were all cold and tasteless.
I have always loved fun cinema and being a movie buff i had the frequent visits to the cinema but after this incident i am really dissatisfied.
I hope this complaint reaches to the right ears and some action is done regarding it, as this incident clearly depicts that customer satisfaction is no priority of fun cinema, the only thing which is prioritized is profit no matter how.
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Aug 7, 2021
Complaint marked as Resolved 
Fun Cinemas customer support has been notified about the posted complaint.
Complaint comments 


Dear Laveena,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (77962) in the subject line so that our team can assist you.

Team Cinépolis

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